Brittany Hill | Page 15

Excellent service Both Ricky Catalan and Brittany Hill are AMAZING! They are helpful and professional. I’ve had poor service at another dealership and opted to make the Both Ricky Catalan and Brittany Hill are AMAZING! They are helpful and professional. I’ve had poor service at another dealership and opted to make the drive further to this location based on the excellent customer service. I would advise everyone to purchase and schedule services at this location. This is my second BMW and I will continue to visit the Catonsville location exclusively. More

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Amazing Service Jaimie Brenneman is an amazing resource and service advisor at the BMW dealership in Catonsville. Jaimie and her co-workers are all very nice, but Jaimie Brenneman is an amazing resource and service advisor at the BMW dealership in Catonsville. Jaimie and her co-workers are all very nice, but Jaimie has done an exceptional job taking care of my car over the years. She is the reason that I continue to but BMWs and take my car to the dealership for service. I am most appreciative for her organizational skills, professionalism and her extensive knowledge that I rely on. More

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Jaw dropping experience My experience with BMW of Catonsville has been nothing but amazing. The professionalism this dealer stand behind is truly phenomenal. My service advis My experience with BMW of Catonsville has been nothing but amazing. The professionalism this dealer stand behind is truly phenomenal. My service adviser Jammie Brennaman and Brittany Hill made my experience very pleasurable while my car was being serviced. Jammie Brennaman kept me updated on the progress of my vehicle and made sure my needs were met. The professionalism this dealer has is so remarkable, I bypass BMW of Towson.... More

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Outstanding Service! Outstanding service, very comfortable waiting area. Friendly service advisor who is very knowledgeable and helpful. Making my appointment is always fa Outstanding service, very comfortable waiting area. Friendly service advisor who is very knowledgeable and helpful. Making my appointment is always fast and easy. Thank you Brittany More

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Customer Service I had a wonderful experience with Brittany Hill. She is very professional and genuine!! I can tell she loves what she does. I went in not knowing what I had a wonderful experience with Brittany Hill. She is very professional and genuine!! I can tell she loves what she does. I went in not knowing what to expect but Brittany went above and beyond to help and I truly appreciate it! More

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Great Service! On February 26, 2019 I traded my 2013 BMW 7 Series and upgraded to a 2019 BMW 7 Series. I spoke with Harold Blackwell (Client Advisor) and Harold was On February 26, 2019 I traded my 2013 BMW 7 Series and upgraded to a 2019 BMW 7 Series. I spoke with Harold Blackwell (Client Advisor) and Harold was very informative and helpful during the process and the transaction was seamless. The BMW team was outstanding! I highly recommend BMW Catonsville! More

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The Best service ever! Brittany was great she made sure my car was done in a timely fashion. She kept me updated on things. She Also was so friendly love the service that sh Brittany was great she made sure my car was done in a timely fashion. She kept me updated on things. She Also was so friendly love the service that she gave me. Will be returning :) More

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Excellent service advisor Brittany is awesome. Always with smile. She goes extra distance to provide excellent customer care. We have always enjoyed her service. We always Brittany is awesome. Always with smile. She goes extra distance to provide excellent customer care. We have always enjoyed her service. We always give her 5 stars for BMW survey. More

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CHEERS....where everyone knows your name. :) Neil......also known as NORM from Cheers is the BEST. Confident, straight to the point, price conscious and simply a good guy to know and trust when s Neil......also known as NORM from Cheers is the BEST. Confident, straight to the point, price conscious and simply a good guy to know and trust when servicing your BMW. Thanks Neil. See you next service time. Brittany thanks for sharing the munchies as we were starving having missed lunch and awaiting dinner. :) More

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Their tech would be better suited for Pep-Boys The worst, will not go back. Every time I would drop my 135i off, I could hear their techs red-lining cars in the shop. This should have been my first The worst, will not go back. Every time I would drop my 135i off, I could hear their techs red-lining cars in the shop. This should have been my first indicator that this wasn't a good shop, but I continued to take the car back.. Recently: I had a small sound coming from the rear end, so I took it in. They replaced a seal and refilled the rear diff, and told me everything looked great. 2 days later it was making a lot of noise. Took it back, they told me the rear diff had gone bad, and it needed to be replaced. I hired a consultant to tear it down and tell me what happened.. After doing so, he advised me that the rear end had not been reassembled properly by BMW, and that it was their fault the bearing had failed. BMW refused to acknowledge their error, until after I had taken my car elsewhere to be fixed again (on my dollar). Do yourself a favor and take it to Silver Spring or Annapolis. To the owner: I assume you will chime in to make it look like you guys did your part, and have good customer service. You didn't/you don't. I worked with your staff to make this right, and they refused. This was months ago, the car has since been properly fixed by one of your competitors, where I shall take the car from now on. More

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