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Bruce Hanson
Bruce Hanson at Flood Mazda
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Bruce Hanson | Page 3

Service Advisor

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

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4.8
167 Reviews

I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.

Dealership Experience

19 yrs, 5 mos

Industry Experience

41 yrs, 5 mos

Specialties & Trainings

Master Certified Mazda Technician with over 40 years of First Hand Experience

4.8

167 Reviews

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167 Reviews of Bruce Hanson

October 20, 2023

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Employee Rating

Service experience was great. Work was done in a timely manner. Video was provided explaining what was being done. Fabulous customer service More

by CRUDASITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Frank Polanco

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Oct 24, 2023

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 20, 2023

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Service is personal and quality. They only do the work you need done advise what can be done at another time. Never been up sold or pressured into unwanted work More

by nancy.dawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Frank Polanco

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Oct 24, 2023

Flood Mazda responded

Dear Nancy, Thank you for the 5-Star review and leaving the positive review. Our service department provides our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 16, 2023

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Service always takes me In immediately if I have any problem . Last week I had a nail in my tire and had to be back at work in an hour . They took my car in fixed the tire under 40 minutes . More

by colleenlittlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro

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Oct 17, 2023

Flood Mazda responded

Good morning Colleen, Thank you for the 5-Star review. We appreciate your business and value you as a customer. Our goal is 100% customer satisfaction, whether you are purchasing a new vehicle or getting yours serviced. We always look forward to seeing you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 11, 2023

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Service was outstanding, and I explained what I needed and what was due for the next service. It is not easy to find a service place where you can count on without worrying. I think I found it here. I app More

by CYI1973320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Frank Polanco

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Oct 16, 2023

Flood Mazda responded

Good Morning, Thank you for taking the time to leave a review! I'm so glad to hear that you had a great experience with our service department. Our goal is 100% customer satisfaction, and it looks like we achieved that with you. Here at Flood Mazda, we stand by our service in excellence. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 09, 2023

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Flood Mazda is the best they actually care about the customer. Any service you need on your vehicle they come and pick up to service it . Totally love the convenience. More

by Vbotelho67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha

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Oct 10, 2023

Flood Mazda responded

Good Morning, Thank you for the 5-Star and positive feedback on our service department. We do appreciate our customers and like to make it easy for them to get their car serviced. We also offer loaner cars if you have things to do. We look forward to serving you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 07, 2023

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Staff was very friendly. Service was quick and at a reasonable price. Will be coming back again More

by Brreed11
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Recommend Dealer
Yes
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Oct 09, 2023

Flood Mazda responded

Good Morning Thank you for the 5-Star review! We appreciate your business and value our customers. The service team is great here! We stand by our service in excellence. We are always here to help you. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

October 01, 2023

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Stand behind their work. Clear communication on what needs to be done. Love the video showing what needs to be done. More

by JSEALE468
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: William Albro

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Oct 03, 2023

Flood Mazda responded

Dear Mr. Seale, Thank you for the 5-Star review! We are happy that the service team provided you with great communication and was able to get the service done. Customers love the videos as it shows exactly what was done on your car. Our goal is 100% customer satisfaction. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 23, 2023

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Friendly courteous and worked in a tlmely fashion . Did what I asked to be done and completed work on time More

by scttnelson654
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Frank Polanco

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Sep 25, 2023

Flood Mazda responded

Good Morning, Thank you for the positive feedback. We strive to provide our customers with an upfront, transparent, and hassle-free experience. We are glad you received that from our service department. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 22, 2023

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Been coming here for service for many years. Last few times here have been disappointing. Presently my car has been in for service for 4 days for an inspection and exhaust leak and I still don't More

by HOLBROOKSTEVE
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Steve Furtardo

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Sep 25, 2023

Flood Mazda responded

Dear Steve, We are sorry you were disappointed with the service you have received. The service we just performed on the Nissan Sentra took so long because we had to wait for the exhaust pipe. If the communication between my adviser Frank was poor, I apologize he is new with us. We strive to make every customer happy and keep them as loyal customer's. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 15, 2023

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Good service department. I have been bringing my Miata here for several years. I have never been disappointed. More

by WCMACIEJEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo

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Sep 19, 2023

Flood Mazda responded

Good Morning! Thank you for taking the time to review our dealership and express how great our service department is. We truly value our customers and appreciate your business. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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