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Bruce Hanson
Bruce Hanson at Flood Mazda
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Bruce Hanson | Page 4

Service Advisor

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

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4.8
168 Reviews

I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.

Dealership Experience

19 yrs, 5 mos

Industry Experience

41 yrs, 5 mos

Specialties & Trainings

Master Certified Mazda Technician with over 40 years of First Hand Experience

4.8

168 Reviews

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168 Reviews of Bruce Hanson

September 15, 2023

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Employee Rating

Good service department. I have been bringing my Miata here for several years. I have never been disappointed. More

by WCMACIEJEWSKI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo

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Sep 19, 2023

Flood Mazda responded

Good Morning! Thank you for taking the time to review our dealership and express how great our service department is. We truly value our customers and appreciate your business. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 15, 2023

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Very satisfied with the service and they even washed my car. I’ll definitely go there for service More

by Doloresl
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Recommend Dealer
Yes

Other Employees Tagged: Mike Flood, Russell Cunha, Cody Harvey, Joaquin Pangelian, Jason Palmari, Steve Furtardo, William Albro, Kathie Babbitt

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Sep 19, 2023

Flood Mazda responded

Dolores, Thank you for taking the time to review our dealership. We appreciate the 5-Star review and value our customers. Sometimes its the little things that make it all worthwhile. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 11, 2023

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Great service, was able to set up my laptop in the lounge and get some work done while I waited for my car. More

by Amynichols
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Recommend Dealer
Yes
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Sep 14, 2023

Flood Mazda responded

Dear Amy, Thank you for the 5-Star review! We appreciate your business and glad you were able to utilize our waiting area to get work done. We want all our customers to be comfortable while they wait for their car. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 08, 2023

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Excellent service all around, would recommend it to anyone who asks my opinion. Video of work is very helpful More

by jfinan
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro

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Sep 11, 2023

Flood Mazda responded

Good Afternoon, Thank you for taking the time to review our dealership. We appreciate your business and the 5-Star review. We stand by our service in excellence here at Flood Mazda. We look forward to to seeing you again. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 06, 2023

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Always feel like family when visiting Flood Mazda. Everyone is very friendly and attentive. Excellent customer service. More

by Josev1978
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Recommend Dealer
Yes

Other Employees Tagged: Cody Harvey, Jason Palmari, Steve Furtardo, William Albro, Sam Cary

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Sep 07, 2023

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and reviewing our dealership. We love that you feel like part of the family. Our goal is 100% customer satisfaction. Look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 03, 2023

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Flood Mazda is awesome. My Ford broke down, didn't know what to do. Flood Mazda saved the day...... I am a Flood family 3 Focus now first CX5 More

by MINER202096
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Recommend Dealer
Yes

Other Employees Tagged: Mike Flood, Russell Cunha, Cody Harvey, Joaquin Pangelian, Jason Palmari, Steve Furtardo, William Albro

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Sep 04, 2023

Flood Mazda responded

Good Morning! We love that you are part of the family! Thank you for leaving us a great 5-star review! We appreciate your business and value our customers. Our goal is 100% customer satisfaction, and it sounds like we achieved that with you. Enjoy your new car and we look forward to seeing you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 01, 2023

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Oh I was upset my fuel pump went at 48,000 miles! Don't think I'll ever buy another Mazda but the service associates completely understood my frustration and went above and beyond to make it right so More

by Sharon
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Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , They worked as a team. If I called I got courteous prompt service

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Sep 01, 2023

Flood Mazda responded

Dear Sharon, Thank you for taking the time to leave a review! I'm sorry to hear that you had that issue with your car. However, I'm glad the service team was able to assist you. We want all of our customers to be more than satisfied with the service we offer. If you have any other issues, please feel free to contact us. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Sep 01, 2023

Sharon responded

To clarify, the reason I said I probably won't buy another Mazda is because I purchased one brand new in 2005 and loved the car but had to fix thr AC three times with the issues starting low miles. Did own a 1993 Miata and I recently sold it and that was an awesome low maintenance car. but todays prices are insane.so I'm hoping with the rest of the country prices on vehicles will come down soon. Thank you for your response. Appreciate it.

September 01, 2023

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Always a pleasant and highly professional experience both in sales and in Service. No xx. More

by Jr the PT
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Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha, Cody Harvey, Joaquin Pangelian, Jason Palmari, Steve Furtardo , Justis Nola

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Sep 04, 2023

Flood Mazda responded

Good Morning, We couldn't be happier that our team provided you with a great experience. At Flood Mazda, we strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

August 30, 2023

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Making the service appointment was smooth, drop off and pickup was easy, and my required maintenance was performed in a timely manner. Flood Mazda/Bruce were excellent to deal with and the video from the More

by FLOOD50
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Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha, Cody Harvey, Joaquin Pangelian, Steve Furtardo

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Aug 31, 2023

Flood Mazda responded

Hi, Thank you for taking the time to write about your experience. It's wonderful to hear that the service department provided you with excellent experience we strive to provide all our customers. We look forward to working with you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

August 30, 2023

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Nice and clean. Has met my expectations for service for the most part. Nice waiting area. More

by TMBROWN6561
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Palmari, Steve Furtardo, William Albro

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Aug 31, 2023

Flood Mazda responded

Good Morning! Thank you for the excellent feedback! We appreciate the 5-Star review and your business. Hope to serve you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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