Caleb Vario

I wasn't sure what vehicle to lease but with the help of Victoria, my choice was easy to make. Victoria, my choice was easy to make. More

by Mags0214 Verified Customer Verified Customer

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Mr. Shotwell was very helpful and knowledgeable about the product. We truly enjoy the dealership.. product. We truly enjoy the dealership.. More

by needhamshotwell Verified Customer Verified Customer

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Our sales rep Julio, was extremely patient, never pushy, and very knowledgeable about what to expect throughout the car buying process. He made us feel valued and comfortable every step of the way. and very knowledgeable about what to expect throughout the car buying process. He made us feel valued and comfortable every step of the way. More

by iyv001 Verified Customer Verified Customer

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Best car purchase ever. Everyone was extremely helpful and knowledgeable. Quick and efficient process. Would highly recommend. Everyone was extremely helpful and knowledgeable. Quick and efficient process. Would highly recommend. More

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It was an absolute pleasure working with Nathan Makrakis. He made the process quick and easy while accommodating all of our needs. It was also wonderful to reconnect with Nick Makrakis who sold me my previou He made the process quick and easy while accommodating all of our needs. It was also wonderful to reconnect with Nick Makrakis who sold me my previous car 10 years ago. More

by mrledet Verified Customer Verified Customer

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Needham approach was solid. Answered all our questions with no hesitation. Great to do business with him. I found that the financial person should have offered more informati Answered all our questions with no hesitation. Great to do business with him. I found that the financial person should have offered more information. When presenting service programs and extended warranties. Examples: Never mentioned the $100 deductabke option on the platinum program Never mentioned the golf program option. I learned of those options today on the internet. The program covering tires , glass breakage and key bobs isn’t the one we wanted. Our stupidity! We told the person we had glass coverage and didn’t need that coverage. Today in reviewing the program documents we saw that glass coverage had been marked and we failed to notice it. Openness was definitely lacking. One positive was his assistance in enrolling in the ID me program More

by neasso Verified Customer Verified Customer

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We were greeted right away and asked how can we be helped. Everyone was so nice thank you for your great service. helped. Everyone was so nice thank you for your great service. More

by LAVERGNEBOUTTE Verified Customer Verified Customer

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Northside Lexus has always provided me with 5-star phenomenal customer service. From doing what they say and being extremely time-efficient, to being there after the purchase, they've always come thro phenomenal customer service. From doing what they say and being extremely time-efficient, to being there after the purchase, they've always come through for me. That's likely the biggest reason I've bought 4 cars from them over the past 12+ years. More

by SAAS0 Verified Customer Verified Customer

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Since our first visit the dealership has provided exceptional customer service and attention to us as a customer. This has been our experience whether purchasing or dealing with service dept. We coul exceptional customer service and attention to us as a customer. This has been our experience whether purchasing or dealing with service dept. We could not ask for more attention as a customer. More

by TOM@HOEINC.COM Verified Customer Verified Customer

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I have already informed in my previous survey. Northside lexus service has gone down significantly. The dealership used to be great in 2018 and is horrible now. Poor customer awareness and has no Northside lexus service has gone down significantly. The dealership used to be great in 2018 and is horrible now. Poor customer awareness and has no value for their time. Only expect to take money from customers. More

by nikhil chaube Verified Customer Verified Customer

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