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330 Reviews of Carlos Ortega
May 25, 2025
I've found Cobb County Toyota to be consistently competent over the last 23 years since first taking my 2002 Toyota Camry XLE V6 to them for service. I would add that they are all VERY busy, In t competent over the last 23 years since first taking my 2002 Toyota Camry XLE V6 to them for service. I would add that they are all VERY busy, In today's environment, It is difficult to get to know people there personally. Also communication is a weak point. The good service writers leave a 4:00 on the dot. Forget speaking with them after 4:00 pm. Also, they are gone during the lunch hour. To get a return of call from them is near impossible. The rental car I got from them, which I paid for, was dirty. Also, it flashed "maintenance required" the whole time. I expected better!!! More
by restarks
Verified CustomerOther Employees Tagged: Zach Claybrooks, JC Cooper, Anthony Sullivan, Jeff Silvers
May 17, 2025
I have been going to this location for some years & so far have been pleased. The location is clean & the woman bathrooms are clean! Carlos is my advisor and I couldn't ask for better! He is awesome, far have been pleased. The location is clean & the woman bathrooms are clean! Carlos is my advisor and I couldn't ask for better! He is awesome, always explain any & everything I ask & I am always pleased with his Customer Service & knowledge. Certainly pleased with the technicians & how one of Carlos technicians explained to me in detail what was going on with my truck. Grateful for the hard work that's done on my vehicle. I have no complaints & hopefully I won't. I will continue taking my truck to this location . More
by TEEIVEY41
Other Employees Tagged: Simon Chan
May 15, 2025
always easy to work with from Service to purchase and stop by and say hello to Bo, he will direct you to the right spot stop by and say hello to Bo, he will direct you to the right spot More
by Leamon69
Other Employees Tagged: Rob Smith, Tyler Logan, Bernard Faulk
May 05, 2025
THE BEST! WILL COME BACK! I FEEL LIKE WE ARE SOO CLOSE TO EACH OTHER WILL COME BACK! I FEEL LIKE WE ARE SOO CLOSE TO EACH OTHER More
by CHRISK13
Other Employees Tagged: Katie Fuller, Simon Chan
May 04, 2025
Extremely disappointed! The skid plate on my truck was removed for an oil change and not only was it reinstalled wrong it was covered with oil. It was so cockeyed my wife as The skid plate on my truck was removed for an oil change and not only was it reinstalled wrong it was covered with oil. It was so cockeyed my wife ask, what’s wrong with your truck. I was first in line the next morning but was put in a long line of other customers. Very frustrating since the problem was caused by the service department. The last thing I wanted to do was drive an hour to have them correct the problem. I thought they were working on my issue. However after an hour I asked for a status and that is when I learned I was “still” 3 in line. By the way, I drive past two Toyota dealerships to go to this - not anymore. More
by ctopway
May 04, 2025
Extremely disappointed! The skid plate on my truck was removed for an oil change and not only was it reinstalled wrong it was covered with oil. It was so cockeyed my wife as The skid plate on my truck was removed for an oil change and not only was it reinstalled wrong it was covered with oil. It was so cockeyed my wife ask, what’s wrong with your truck. I was first in line the next morning but was put in a long line of other customers. Very frustrating since the problem was caused by the service department. The last thing I wanted to do was drive an hour to have them correct the problem. I thought they were working on my issue. However after an hour I asked for a status and that is when I learned I was “still” 3 in line. By the way, I drive past two Toyota dealerships to go to this - not anymore. More
by ctopway
May 04, 2025
It seems the service department may have changed management as they don’t appear to be as knowledgeable or customer friendly as before management as they don’t appear to be as knowledgeable or customer friendly as before More
by JBWHITE1215
Other Employees Tagged: Austin Meek, Todd Pluger, Katie Fuller, Costas Hernandez
April 24, 2025
Carlos is exceptional but my service took 2 hours or more and they didn’t even rotate my tires, again Agent Carlos was awesome as always but I guess they had too many cars at the bay. I don’t want to wait ov and they didn’t even rotate my tires, again Agent Carlos was awesome as always but I guess they had too many cars at the bay. I don’t want to wait over two hours next time More
by gabrielcastillo
