Carlos Ortega

Been using Cobb Toyota service center for years (4 Toyota ) and the care and attention has never waivered! Thank you! ) and the care and attention has never waivered! Thank you! More

by kvtoney Verified Customer Verified Customer

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My advisor Carlos Ortega is awesome! Honest feedback and always ready and willing to help. Honest feedback and always ready and willing to help. More

by Greg Gaston Verified Customer Verified Customer

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The service department lacks any kind of teamwork mentality or customer service priority thinking. They are more interested in passing the buck to someone else or saying"that is not on my desk". Abs mentality or customer service priority thinking. They are more interested in passing the buck to someone else or saying"that is not on my desk". Absolutely the worst service department More

by F80 Verified Customer Verified Customer

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I was disappointed with my recent service experience. Despite having a prior appointment, an oil change took 1 hour and 45 minutes to complete. Additionally, the courtesy inspection did not seem thorough Despite having a prior appointment, an oil change took 1 hour and 45 minutes to complete. Additionally, the courtesy inspection did not seem thorough or reliable. I had new brake pads installed just four months ago, yet I was advised they were already due for replacement, which raises concerns about the accuracy of the assessment. More

by prashanthcsl Verified Customer Verified Customer

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Had a great experience with their service dept today. Carlos was my service advisor and he was extremely professional and kept me updated throughout the process. I had an oil change, tire rotation and fu Carlos was my service advisor and he was extremely professional and kept me updated throughout the process. I had an oil change, tire rotation and full brake service completed in about 90 minutes. I will definitely use this dealership again for service. More

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The only dealer I will go to for my services! Always fast, fairly prices and respectful! Always fast, fairly prices and respectful! More

by CANZIANO1 Verified Customer Verified Customer

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It took 7 hours for my son to get my oil change and some flushes. He should have been told in the beginning if there was going to be a delay so he could have made an informed decision about staying or comin flushes. He should have been told in the beginning if there was going to be a delay so he could have made an informed decision about staying or coming back another time. It’s usually about 2 1/2 hours for my vehicle to get serviced. This wait was longer than usual which caused a huge inconvenience. Missed appointments and late for work. Seven hour wait time for the service provided was absolutely ridiculous. More

by DEEDY01 Verified Customer Verified Customer

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Well they are too honestly my lest two times I was very disappointed whit the technician he said my new tires was bad and I should change them my tires was just a week old but was installed in another stor disappointed whit the technician he said my new tires was bad and I should change them my tires was just a week old but was installed in another store I went in another location my tires was perfect the problem was technician that couldn’t do a properly alignment. Lest time I replaced my filters my self week before go there they said my cabin filter was dirty. How you will trust in a location like this ? More

by SANDROHOUSE Verified Customer Verified Customer

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My family have purchased all 3 of our cars from this dealership and we have always leave satisfied! dealership and we have always leave satisfied! More

by DEVINSETIAWAN Verified Customer Verified Customer

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Car was ready as told and staff was quick to answer questions. No issues with service in the regular maintenance visits. questions. No issues with service in the regular maintenance visits. More

by Tyotat7 Verified Customer Verified Customer

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