Catherine Ferry | Page 8

I have been a customer of Flemington BMW for over 20 years. The experience has been nothing short of amazing. Nobody comes close. The best way I can describe is a "old school" level when a business w years. The experience has been nothing short of amazing. Nobody comes close. The best way I can describe is a "old school" level when a business was run correctly. Each interaction has been low stress and enjoyable. The dealership itself is beautiful and very relaxing. I recently purchased a new car through Tom Terrill. This will be my 3rd BMW from the dealership. I have known Tom for almost 15 years. I cannot speak highly enough about Tom. Like the dealership, Tom does not have an equal. His knowledge and attention to detail Is second to none. My most recent car purchase took me well over a year to finally make a decision as choices between combustion, electric, etc. are overwhelming. During this time, I called time at least 2 times a month, every month requesting pricing, information on cars inbound, features, etc. In addition, Tom spent a considerable amount of time with me on test drives throughout the year. In all instances, I received every questioned answered time and time again, without any re-assurance on my end that I was going to purchase a car any time soon. To sum up, it's more than just a good sales approach or business practice, it is completely genuine with Tom. It is easy to tell, he is a good person, with very high standards, and does his job very well. More

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Tom Terrill was our guide in purchasing a dream new Electric I4 M50. He did not sell us, he informed us based on what we told him we were looking for in a car. He was very interested in all the cars w Electric I4 M50. He did not sell us, he informed us based on what we told him we were looking for in a car. He was very interested in all the cars we looked at, test drove and researched. He's the best and most informed salesperson I've ever had the privilege to spend time with. He's an excellent listener and knows his cars. If not for him, we never would’ve bought this car. We had been shopping around for the perfect car for months. We visited many dealerships and no one came close to possessing the knowledge of Tom! It was an absolute pleasure. I have recommended him to everyone I know looking to purchase a car! Also, along with Tom, Sales Manager Cindy and Finance Manager Cathy all helped us as a team. They are a well oiled machine! The best Dealership I’ve ever worked with. They treat you like family. Can’t get better than that! More

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Very easy experience overall and will gladly consider returning for any future car buying needs returning for any future car buying needs More

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Outstanding and personalized customer service. Very knowledgeable Team. The Genius role is AMAZING. I prefer to give my business to a local, family owned and run store. Everyone was so friendly. Very knowledgeable Team. The Genius role is AMAZING. I prefer to give my business to a local, family owned and run store. Everyone was so friendly. More

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Complete satisfaction with pricing,service and follow up. Great communication and explanation of the X3’s features Great communication and explanation of the X3’s features More

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This dealership has an excellent selection of cars with a good amount of deals. The team members were very kind and honest and ensured all needs were satisfied. Kursad was our salesman and always exhibited a good amount of deals. The team members were very kind and honest and ensured all needs were satisfied. Kursad was our salesman and always exhibited a great attitude. He was very personable, attentive, and gave exceptional insight toward car selection. Additionally, Catherine from the finance department was fantastic! She provided us with all needed information and made it known that we can contact her with anything at all! Very distinguishing compared to other dealerships I’ve visited. Highly recommend Flemington BMW and its staff for your next car purchase! More

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Highly professional, sensitive to our needs and lived up to our expectations. We are a second time customer and will continue continue the relationship in the future. to our expectations. We are a second time customer and will continue continue the relationship in the future. More

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Chris, Cindy, and Catherine made my car buying experience as smooth as I could have hoped for. They were knowledgeable, polite, efficient and an overall pleasure to work with. I am pleased with my experien as smooth as I could have hoped for. They were knowledgeable, polite, efficient and an overall pleasure to work with. I am pleased with my experience at Flemington BMW and look forward to working with them again in the future. More

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From sales to service I have been a customer for 10 years and 3 cars. Tom in sales is the ultimate professional, fair and honest! Jim in service always tells me like it is and never oversells me on what I do and 3 cars. Tom in sales is the ultimate professional, fair and honest! Jim in service always tells me like it is and never oversells me on what I don’t need which I very much appreciate. The service desk, Cathy the business manager, Zaneta in the loyalty department are all amazing. Highly recommend on all levels! More

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I can't speak highly enough about every experience I've had at Flemington BMW over the past 21 years. From Sales to Service to Parts, there is no easier, more knowledgeable dealer I'd rather work with. Any had at Flemington BMW over the past 21 years. From Sales to Service to Parts, there is no easier, more knowledgeable dealer I'd rather work with. Anytime another make catches my eye, part of my decision to stick with BMW goes back to how wonderfully they all treat me at Flemington BMW. More

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