Cesar Alegre
Cesar Alegre at Universal Hyundai

Cesar Alegre | Page 9

VIP Director

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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4.7
128 Reviews
4.7

128 Reviews

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128 Reviews of Cesar Alegre

September 30, 2021

Dealership Rating
Employee Rating

I felt pushed into 1 vehicle, knowing what I could afford, there were more choices than what I was sold, I tried to say It wasn't for me he didn't listen he was kind till he sold me the car and then More

by VKENTUCKY
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Hernandez , I don't know the names of the people due to how fast they pushed this car on me

Sep 30, 2021

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Sep 30, 2021

VKENTUCKY responded

I did call the next day to address my concerns but i was told basically, you bought it and drove it off the lot , we are done with ypu , oh and plus they got me to buy all these extra warranties i did not need because the vehicle already came with it . So yes i want people to know my side so hopefully it wont happen to another vulnerable lady.

September 30, 2021

Dealership Rating
Employee Rating

My third purchase of a automobile always a good feeling the people excellent,Would recommend to a friend More

by RUBENGOMEZ1534
Recommend Dealer
Yes

Other Employees Tagged: Carlos DeJesus, Mustapha Bernannou, Brian Cortes, Jennifer Cacciola , Luis Arevalo, Jose Barbastefano, darrin diaz, Errol Gillette, Nick Gomez

Sep 30, 2021

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 25, 2021

Dealership Rating
Employee Rating

My experience was the bomb everyone was GREAT I love my CAR THANKS TO EVERYONE that made it possible Jacob I couldn't ask for any thing better he was TOTALLY AWESOME. AGAIN THANK YOU ALL More

by BUNS2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob Mckinney

Sep 26, 2021

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jacob met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 24, 2021

Dealership Rating
Employee Rating

We have been Hyundai customers since 2000 and the customer service both in Sales and in the service department are the reason we keep coming back. This time I found the vehicle I wanted on line. I More

by aidaplaza
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy King

Sep 24, 2021

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Cesar, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 06, 2021

Dealership Rating
Employee Rating

I had a great experience at this dealership! They were very proffesional and helpful and went above and beyond to help me find the car I wanted and needed!!! Thank you Cesar and the Friday manager as well More

by YESZEG
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera

Aug 06, 2021

Universal Hyundai responded

Thank you for sharing your great experience with us! We're happy to hear it went well with Cesar. We hope you enjoy your new vehicle. We truly appreciate your fantastic feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 01, 2021

Dealership Rating
Employee Rating

Lack of follow up from the sales team, many promise to follow up with me regarding the bump on the side door, I have called couple of times and been totally ignored. Car is fantastic but the costume servi More

by ROBSON.P.ARAUJO
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mustapha Bernannou, Jennifer Cacciola, Christopher Johnson, Michael Hernandez , Luis Arevalo, Jose Barbastefano, darrin diaz, Errol Gillette, Nick Gomez

Jul 18, 2021

Universal Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message with your contact information so I can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Jul 18, 2021

ROBSON.P.ARAUJO responded

After sales was made, lack of follow up, car has a dent on the side door, promise was made that would be fix next day and i haven't heard from the sales team, i have called, left messages and text. I have been a costumer for the past 20 years, costume service has gone down.

Jul 18, 2021

ROBSON.P.ARAUJO responded

If you need to contact me: robson.p.araujo@disney.com 321 239 6680

May 07, 2021

Dealership Rating
Employee Rating

I know customers reviews effect everything, so I’ll give five stars but y’all need to have employees wear masks. It’s been over a year in this pandemic and bro... More

by flashbackpractice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Resto, Carlos Mejia , Pablo Zapata

May 10, 2021

Universal Hyundai responded

Thank you so much for sharing your feedback with us. All employees are required to wear a mask and we will be sharing this feedback with our team.

May 06, 2021

Dealership Rating
Employee Rating

I have leased 4 cars from Cesar Alegra ( Salesman) at Universal Hyundai. I believe that speaks well of this dealership. I am happy to give them all an excellent rating More

by BAUERJ220
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda

May 10, 2021

Universal Hyundai responded

We appreciate this wonderful review and your loyalty! We will pass this on to the team. Take care!

May 06, 2021

Dealership Rating
Employee Rating

Modern installation, accurate and well trained technicians, gently and very knowledgeable customer service personnel. Large selection of credit providers in case you need to buy a new car. More

by GASTONALEGRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria, Carlos Mejia , Rhoda Allen

May 10, 2021

Universal Hyundai responded

We appreciate this wonderful review and you taking the time to share your experience with us. Take care!

May 06, 2021

Dealership Rating

Best place to buy a car ! This is my second car from them Jonathan , Alexis and don’t remember the others name but everybody was nice ! 100% recommended More

by LIZMARIE584
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alexis Ramos, Ramces Rivera , Jonathan Writtenberry

May 10, 2021

Universal Hyundai responded

We appreciate this wonderful review and you taking the time to share your experience with us. Take care!

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