Cesar Luna
Cesar Luna at Mark Christopher Auto Center

Cesar Luna

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.6
15 Reviews
4.6

15 Reviews

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15 Reviews of Cesar Luna

May 29, 2025

Dealership Rating
Employee Rating

Well I had good service but could not fix my problem very disappointed with the result More

by MARKAMAYA318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nobu Damon

May 29, 2025

Mark Christopher Auto Center responded

Thank you for your feedback. While I appreciate your positive mention of the service at Mark Christopher Auto Center, I understand your disappointment regarding the unresolved issue. We strive for high standards and would like to assist you further. Please reach out to us directly so we can discuss your concerns in more detail and work towards a solution. Your satisfaction is our priority. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2025

Dealership Rating
Employee Rating

Eric did an outstanding job making us feel very comfortable. Very professional. Very courteous. Very satisfied. More

by FCERRITO2
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Hess, Eric Nosser

May 25, 2025

Mark Christopher Auto Center responded

We greatly appreciate your kind words about your experience at Mark Christopher Auto Center. Our team strives to provide a comfortable and professional environment, and we're thrilled to hear Eric made you feel this way. We look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 10, 2025

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Employee Rating

Mark Hristopher are the best in california have good service and are a good auto center to buy new car. More

by silvanopj
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nobu Damon, Jackie Klosky

May 10, 2025

Mark Christopher Auto Center responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us at Mark Christopher Auto Center. Providing excellent service and helping you find the right car is our priority. We hope to see you again for your next automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 16, 2025

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Employee Rating

Amazing professional staff and friendly environment. I had the pleasure of working with Robert Garcia and he made my entire experience from start to finish exceptional More

by Kyle Roth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 16, 2025

Kyle Roth responded

Just wanted to give a big shoutout to Robert Garcia and Greg H. They helped with a purchase of a suburban for my family and we could not be happier or safer as a family, a huge thanks to those two gentlemen and everyone else at Mark Christopher.

April 15, 2025

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Employee Rating

Cesar was great along with his communication. Mark Christopher will have our business in the future. More

by CRCAFORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Mark Christopher Auto Center responded

Thank you! We truly appreciate your positive feedback about your experience at Mark Christopher Auto Center. We're glad to hear that Cesar provided great communication and that you plan to return to us in the future. We look forward to serving you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 13, 2025

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Employee Rating

Ceasar took care of my trucks first oil change and a warranty issue within the same day. A1 service More

by marcoluga89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Sanchez, Jerry Pena

Apr 15, 2025

Mark Christopher Auto Center responded

Thank you for your wonderful review, Marco! We’re thrilled to hear that Ceasar provided A1 service during your truck's first oil change and warranty issue. Your satisfaction is important to us at Mark Christopher Auto Center. We look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 11, 2025

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Employee Rating

Was mislead on pricing which cause me to cancel purchase. Down payment taken prior to pricing review. Now I'm waiting for a refund. The were able to take my money within a short period of time but seems to b More

by Gportz72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 14, 2025

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your concerns regarding the pricing and the delay in receiving your refund. I value your feedback and take these matters seriously. Please reach out to me directly at Mark Christopher Auto Center to discuss this with you further and learn more about your experience. Your satisfaction is important to me, and I appreciate your patience. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 08, 2025

Dealership Rating
Employee Rating

You cant miss at mark chris. The service is great. Trustworthy and reliable. I would not go anywhere else. More

by JJWINANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Mark Christopher Auto Center responded

Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you found the service at Mark Christopher Auto Center to be great, trustworthy, and reliable. We look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 01, 2025

Dealership Rating
Employee Rating

The recall repair work was quick and easy. My only issue was trying to schedule the repair. My wife called to schedule an appointment at least 3 times, left a message, and never got a return c More

by bayerj37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I'm glad to hear that the recall repair work at Mark Christopher Auto Center was quick and easy. However, I understand your frustration regarding the scheduling and communication issues you encountered. I appreciate your feedback, as it helps us improve our services. Please feel free to reach out to us directly if you have any further concerns. We look forward to serving you better in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3https://www.dealerrater.com/dp/8946/reviews#932

March 17, 2025

Dealership Rating
Employee Rating

Jerry Peńa keeps assisting me even after the sale and also jeeps following up to see of i need anything. More

by lorenzolanderos806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Peńa

Mar 17, 2025

Mark Christopher Auto Center responded

Thank you, Lorenzo, for your outstanding review! We’re thrilled to hear about your positive experience at Mark Christopher Auto Center and appreciate your kind words about Jerry Peńa. It's great to know that he continues to assist you and follow up after your purchase. We look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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