Cesar Tereso | Page 79

Hassle free and enjoyable Cesar was amazing. He assisted me with the purchase of tires and even completed the rebate paperwork for me. Fantastic service as always. Thank you Ce Cesar was amazing. He assisted me with the purchase of tires and even completed the rebate paperwork for me. Fantastic service as always. Thank you Cesar!!!!! More

by Princess24 Verified Customer Verified Customer

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Excellent Service by Cesar! Quick, fast, courteous and repairs are affordable! Top Quality BMW mechanics, service department! Always helpful and works towards the business best i Quick, fast, courteous and repairs are affordable! Top Quality BMW mechanics, service department! Always helpful and works towards the business best interest. Have been using Ferman BMW for years; no other service department has worked on my 2011 BMW 328i and trust in their "Top Quality" service department. Thank you? More

by GFROHRS Verified Customer Verified Customer

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Great Service While there are 2 or 3 other dealerships closer to my house, the customer service at Ferman makes it worthwhile to take my car there every time. While there are 2 or 3 other dealerships closer to my house, the customer service at Ferman makes it worthwhile to take my car there every time. More

by benmalek Verified Customer Verified Customer

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Excellent Experience at Ferman BMW I've had my F82 M4 at Ferman twice now, and both experiences have been very positive. The car was repaired correctly and quickly. I would highly recom I've had my F82 M4 at Ferman twice now, and both experiences have been very positive. The car was repaired correctly and quickly. I would highly recommend Ferman BMW. I would like to personally call out Caesar for being a great service advisor. He was always very professional and he did whatever he could to keep me happy. A++ I'd also like to call out my service tech Kyle for taking to the time to explain what was going on. You could tell he was incredibly knowledgeable and truly cared about the customer. Definitely refreshing to see from a service tech. More

by noleboy55 Verified Customer Verified Customer

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2nd time for a water pump replacement! I headed out to the dealership but never made it my X5 overheated needed a tow truck use my own AAA. Did get a loaner was repaired in a day however 7 I headed out to the dealership but never made it my X5 overheated needed a tow truck use my own AAA. Did get a loaner was repaired in a day however 7 months on a brand new water pump is unacceptable! Was never given a reason what exactly happened other than it died! More

by tcappetti Verified Customer Verified Customer

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Brian Gains and this Geniuses I wish that I could have had my $350 BMW Lease Disposition Fee taken care of. But other than that. I am very happy and would recommend I wish that I could have had my $350 BMW Lease Disposition Fee taken care of. But other than that. I am very happy and would recommend More

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Quick service My vehicle experienced an “engine malfunction” for a second time in a week and was towed in on a Sunday afternoon. Even though service was closed on S My vehicle experienced an “engine malfunction” for a second time in a week and was towed in on a Sunday afternoon. Even though service was closed on Sunday, Cesar put it into service as soon as he arrived back at the dealership Monday morning. He was able to get my car back to me the same day. But I will say I’m happy to have purchased an extended warranty. More

by fcspector Verified Customer Verified Customer

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Cesar kept me in the loop and provided exceptional service Cesar texted me when there was an update on service my car needed. He got my car in for service very quickly and had everything ready for when I arriv Cesar texted me when there was an update on service my car needed. He got my car in for service very quickly and had everything ready for when I arrived to pick my car up. He went above and beyond to provide exceptional customer service! More

by Ktrump95 Verified Customer Verified Customer

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Excellent Service Great experience having my BMW serviced at Ferman BMW. Cesar provided excellent customer service, efficiency, and professionalism. Would recommend to Great experience having my BMW serviced at Ferman BMW. Cesar provided excellent customer service, efficiency, and professionalism. Would recommend to family and friends. Will continue to have my vehicle serviced at Ferman. More

by jp19 Verified Customer Verified Customer

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World Class Experience I come to this dealership to get all my service needs taken care of. Whether it be big or small, I trust them working on my vehicle. They always welco I come to this dealership to get all my service needs taken care of. Whether it be big or small, I trust them working on my vehicle. They always welcome me out of my car and treat me with the utmost respect. My particular service advisor is Cesar and he goes above and beyond for my needs. He builds a relationship with his clients which makes us only want to work with him. The way the service advisors and techs do their business you can blatantly tell that this dealership cares about their customers and we are their #1 priority. I live about 50 miles away from this dealership and have one here locally where I live. I go out of my way just to have Cesar and this dealership take care of my needs. That goes to show you that they have my business for life. More

by basetadham Verified Customer Verified Customer

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