Cesar Tereso | Page 8

Quality and communication are great; prices not so much. Service staff are always super friendly, knowledgeable, helpful and do a great job explaining everything to you. Service staff are always super friendly, knowledgeable, helpful and do a great job explaining everything to you. More

by jd Verified Customer Verified Customer

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The service department here is excellent. Sal is a fantastic service advisor who keeps me apprised of everything I need. Also, I had the pleasure of speaking with employee Ed Sicilano who Sal is a fantastic service advisor who keeps me apprised of everything I need. Also, I had the pleasure of speaking with employee Ed Sicilano who made me feel welcome and right at home at Ferman. I won't go anywhere else for my service needs! More

by JEREMYASIMON Verified Customer Verified Customer

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Excellent service! They truly care about the customers and their vehicles. Everyone in the service department is very friendly and helpful; however, Cesar Tereso, my se They truly care about the customers and their vehicles. Everyone in the service department is very friendly and helpful; however, Cesar Tereso, my service advisor, is the best. He’s been so supportive and caring every time I had any service done to my car. Thank you so much everyone! More

by jennydashi Verified Customer Verified Customer

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Excellent service and prompt response. Attention to detail and well explained overall a good experience. Attention to detail and well explained overall a good experience. More

by kiransg2k Verified Customer Verified Customer

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Service was great as usual. We also received a discount on oil change and service We also received a discount on oil change and service More

by machyianco3 Verified Customer Verified Customer

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Dealership said they changed the oil and rotated the tires on the car and neither were done tires on the car and neither were done More

by angryray Verified Customer Verified Customer

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I continue to go to Ferman BMW because of Jamie Anise service advisor. Ever since my first BMW I have dealt with her and on one other time I got someone else he tried to tell me I needed something I did service advisor. Ever since my first BMW I have dealt with her and on one other time I got someone else he tried to tell me I needed something I did not need. I should have told service manager but decided not to. If Jamie leaves it will be hard to replace her in my mind. I trust her 100%. More

by tomduncan Verified Customer Verified Customer

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Was completely surprised that my tire and rim warranty which I paid an extra $3k and was told at the time that they were covered … just to find out that it does not cover damage by a pot hole which caused which I paid an extra $3k and was told at the time that they were covered … just to find out that it does not cover damage by a pot hole which caused my tire to go flat…. then I was told I need to read the “fine print” that explains it was not covered and I had to pay $400 just to have the rims “fixed” which meant bending them to make them round again…. Nice selling job to buy “coverage” which does NOT cover regular road hazards like a pot hole causing a flat…. Can’t believe I am the only one that you guys did the bait and switch routine…. Service person was very nice and I don’t blame him… I even spoke to your salesman who I bought it from and he was not aware of the lack of coverage…. You really should be ashamed “selling something” that is not true… especially for $3k…. More

by dansary1 Verified Customer Verified Customer

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This review is for Cesar in the service department, this guy goes above and beyond ALL THE TIME. He ensures I always get proper communication in a timely manner and he always make himself available to text guy goes above and beyond ALL THE TIME. He ensures I always get proper communication in a timely manner and he always make himself available to text me to follow up and ensuring my experience was great. From issues with my AC, my oil change, an alternator, anything!! He is the reason why I keep coming to this location, because he takes the time to ensure it all goes well even when we felt frustrated with our car issues, he always have a sense of care and understanding making us feel like everything will turn out okay. More

by karenhvgomez Verified Customer Verified Customer

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We have been customers since 2015. Have always received excellent service from both the sales, Mary Keller (3 cars) and service department, Cesar Tereso. Have always received excellent service from both the sales, Mary Keller (3 cars) and service department, Cesar Tereso. More

by micskalka Verified Customer Verified Customer

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