Chong Lee

The oil service and my vehicle was done quickly and they identified an issue which was not covered by warranty and offered a discount for being a long time customer. Unable to do the service even with disco identified an issue which was not covered by warranty and offered a discount for being a long time customer. Unable to do the service even with discounts but appreciate their efforts. Maria was communicative throughout. Chong is a great service manager. More

by MIAMISOLD17 Verified Customer Verified Customer

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This dealership is just average. The service manager that I used to have was good and I trusted him until they replaced him with another. Just recently Carlos Munoz was reassigned The service manager that I used to have was good and I trusted him until they replaced him with another. Just recently Carlos Munoz was reassigned back to me and taking my car their for service is much better. I'm hoping their service gets much better all around. More

by JTR Verified Customer Verified Customer

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Bmw of Sarasota is the best we bought a 2019 bmw x6 in 2023 and the service has been phenomenal Mr chung u have treated us like we bought a 2025 big booty 7 series the new Manager ,Ms Pauline, Ms Lucy u g 2023 and the service has been phenomenal Mr chung u have treated us like we bought a 2025 big booty 7 series the new Manager ,Ms Pauline, Ms Lucy u guys made this service trip especially nice god bless u all More

by angieloyd6 Verified Customer Verified Customer

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All the employees are professional and customer service focused. It is a pleasure to do business with them. focused. It is a pleasure to do business with them. More

by jholt016 Verified Customer Verified Customer

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The coffee was good - the service Dept is less than stellar. Paula the line manager was probably the best thing that dealership had going...sorry I can't be more positive - I had a horrible experience. stellar. Paula the line manager was probably the best thing that dealership had going...sorry I can't be more positive - I had a horrible experience.... More

by newtesla2025@aol.com Verified Customer Verified Customer

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First class experience from start to finish. Cannot recommend enough, this dealership specifically!! Our ecxpectations are blown out of the water with every interaction! Thank you Emilio and tea Cannot recommend enough, this dealership specifically!! Our ecxpectations are blown out of the water with every interaction! Thank you Emilio and team BMW. More

by Lori Ross Verified Customer Verified Customer

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i arrived for my reservation at 10:55 for 11:00 reservation. 3 tire replacement and alignment took till 4:00! Of course that included a car wash. I dont think between my time and cost it was worth reservation. 3 tire replacement and alignment took till 4:00! Of course that included a car wash. I dont think between my time and cost it was worth going to BMW vesus tire King or costco!! More

by myers1000 Verified Customer Verified Customer

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The whole buying process was smooth and thorough. Would highly recommend this dealership if you're in the market for a new vehicle Would highly recommend this dealership if you're in the market for a new vehicle More

by bpedler0 Verified Customer Verified Customer

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I had a scheduled appointment for a recall which they had the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we receiv the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we received no updates. Finally we were told they were backed up with appointments. What is the point of an appointment then? They told us they were reservations and they go in the order of the reservations. Never have we dealt with this at BMW Sarasota or any dealer. We had to escalate the issue because Derek would not respond and left message for the Service Manager, Mr. Chong Lee who never called us back. Paula was able to help us and we asked for another service advisor but had to pick up with Derek who still had a poor attitude and did us a favor by getting us a loaner. A loaner is a benefit with any true luxury brand. Treated terribly and reported the issue with BMW of North America as BMW Sarasota is a disservice to the BMW brand. More

by ramsdell.david Verified Customer Verified Customer

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Amazing service and people. I was assisted by Cameron (service advisor) who did absolutely everything I asked for and it was done very punctually as well. This was great and I w I was assisted by Cameron (service advisor) who did absolutely everything I asked for and it was done very punctually as well. This was great and I would recommend for anyone to be his client for his professionalism, and attitude towards me during my appointment. More

by RMUCCI181 Verified Customer Verified Customer

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