Chris Flynn | Page 6

I bought a Transit Connect in April and there some emission parts on back order at time of purchase. Well, end of June the parts finally showed up which was a good thing because my plates were suspend emission parts on back order at time of purchase. Well, end of June the parts finally showed up which was a good thing because my plates were suspended June 2nd due to not being able to test without the check engine light on.Nothing like not being able to drive a vehicle but pay on it. Chris the used vehicle manager was supposed to let me know the parts were in but have never heard from him. Instead I heard from our salesman that the parts were in. When I dropped it off, I was told it would take all day. There was also a locking lug nut that was not removed when the vehicle was traded in. Thankfully that was covered for no charge. I got a call at 10:30 in the morning that everything was done. So much of this transaction could have gone sooo much better. More

by JAMIE.HORNUNG68 Verified Customer Verified Customer

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Outstanding customer service. Buying my new new vehicle was a great experience. Very friendly. I highly recommended this dealership. Buying my new new vehicle was a great experience. Very friendly. I highly recommended this dealership. More

by ANDYK49916 Verified Customer Verified Customer

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Anyone that’s looking for a vehicle or will be in the future…. Do not shop at Gordie Boucher Ford Lincoln of West Bend . They are the shadiest dealer I’ve ever came in contact with. Long story short is I future…. Do not shop at Gordie Boucher Ford Lincoln of West Bend . They are the shadiest dealer I’ve ever came in contact with. Long story short is I transferred dealerships to one that would 100% not screw me on an over msrp when the vehicle arrives. During the transfer process Ford Motor Company pulled my early reservation to build. After waiting for over 2 years for this vehicle my new dealership contacted me and said that Boucher is refusing to give up the order in my name and my reservation number and sold it to someone else. I went to Boucher today in person to try to clear up the situation since I told them regardless where the vehicle gets delivered I want to purchase it since I’ve been waiting so long. They told me straight to my face that it’s their vehicle and they sold it for more money. Stealing a customers order that has been waiting for over 2 years should tell you all you need to know about this shady dealership and the whole Boucher Automotive Group. More

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My experience at Gordon Boucher was outstanding! Sales people kept in touch with me during the process of ordering a new vehicle, fulfilled all the promises that were made and made my experience a v Sales people kept in touch with me during the process of ordering a new vehicle, fulfilled all the promises that were made and made my experience a very positive one! This is where I prefer to purchase all my vehicles in the future!! More

by SKOOB148 Verified Customer Verified Customer

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Best Ford Dealership in WI. Always helpful, fair prices and extremely courteous. Alway enjoy working with Chris and his team. Always helpful, fair prices and extremely courteous. Alway enjoy working with Chris and his team. More

by leewoelbing Verified Customer Verified Customer

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Barb was great. My truck didn't get finished getting diagnosed until after parts dept was closed, so she made sure a follow up along with approval from Fidelity and My truck didn't get finished getting diagnosed until after parts dept was closed, so she made sure a follow up along with approval from Fidelity and parts ordered was all taken care of the next business day. Shout out to Chris Flynn and his team, for loaning me a demo car that Dave (I think) was driving so I could make it to my nieces high school graduation. This great service is why I drive 45 minutes to come to this dealership. Thank you for the great job and great customer service! More

by JASON_OHM Verified Customer Verified Customer

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The staff is energetic, and professional. Top rated!!! Cares about their customers. Go see them. Top rated!!! Cares about their customers. Go see them. More

by CLANDISH1 Verified Customer Verified Customer

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I have going here for almost 20 years, and they have always been great. I deal with David Brooks, and Eugene Sanchez all the time, and they are awesome. always been great. I deal with David Brooks, and Eugene Sanchez all the time, and they are awesome. More

by DANIELAGEE Verified Customer Verified Customer

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Bought a order out truck with Nick and things couldn’t have gone smoother. I have been using the service department as well with no problems!! have gone smoother. I have been using the service department as well with no problems!! More

by JIMBOWRTZ Verified Customer Verified Customer

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We have death with this dealer multiple times and the salesperson for very long time.We enjoy everytime go there to get service & visit our friends here Gordie Boucher West Bend, Wisconsin salesperson for very long time.We enjoy everytime go there to get service & visit our friends here Gordie Boucher West Bend, Wisconsin More

by TMARKBROWNE43 Verified Customer Verified Customer

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