"Excellent, no-pressure experience"
- Jenny & Liam
My partner and I were pretty apprehensive of the car buying process, especially in a dealership setting. Fortunately, we had the great luck of having the literal door to Heritage ToyotaScion opened to us by Chuck Heingartner. Chuck was a trustworthy leader and listener in matching the ideal car and price to our preferences, respectfully maintaining our boundaries and thoroughly answering our many questions. As young people and first time car buyers, we were so incredibly pleased by Chuck's depth of experience, genuine nature, and insight as a salesperson of 35+ years. Christine Donahue also made our time reviewing warranties and finalizing documents one that was informative, honest, and reassuring. In total, we were put at ease by a completely smooth process, and in the end, smitten with the product, a new Prius two!
"Awesome Experience Leasing Our RAV4 @ Heritage Shelburne Rd."
Had an "awesome experience" at Heritage Toyota. Marc H was on roller skates (or should have been) the day we leased our RAV4. Though very busy, he made sure all our questions were answered, all "t's" crossed and all "i's" dotted. He worked very hard to keep us within our budget. Thank you Christine D. for all the financial explanations and calm atmosphere. Also, to all for staying past your normal hours so we were able to drive our RAV4 home. We rate our experience as Excellent. The survey below is a little confusing. Is #1 terrible or excellent???
Mitzi and John Savage, Johnson VT
"Great experience buying a new Prius"
- Karen C
We really enjoyed working with Shawn Carpenter at Heritage Toyota earlier this year when we bought a new Prius V. He was very informative and helpful and gave us our space to really think about the next car we were buying. Thanks, Shawn, for going the extra mile for us.
We've enjoyed working with Heritage Toyota over the past 10 years since we moved us here. We had already had a Highlander when we moved to Vermont and since then have bought another Highlander from Heritage and now a Prius. We're always very satisfied with our experience at Toyota. The Service Department is always polite and informative about the work we need done. We trust their judgement. Both the Sales area and the Customer Service area are spotless. It's a pleasure to deal with them.
Other Employees Tagged:
I met Angus on Friday afternoon. Told him that I'd like to look at both a Tundra and Tacoma. He was pleasant to be around and answered all my questions. After I decided to look more deeply into the Tacoma I mentioned that I neede to show my wife. Three hours later we drove off the lot with our 2016 Tacoma. Angus made my wife and I feel welcome and relaxed. We swapped many car buying stories. Both Megan Terry and Christine Donahue were friendly and precise with all the numbers. Thanks for a great experience. Chris M
Very helpful staff- worked hard to find us the deal we needed. Answered all questions and treated us great! Will return for any subsequent purchases- worth the trip!
"Best sales experience!"
Angus was very welcoming and helpful the first time we met him, and was wonderful to deal with through the whole sales process. Definitely worth the travel for us.
"fast, fun, done"
- Bill Swett
The entire Heritage Toyota experience was great. I was given all the facts, figures, time, to make my purchase decision.
I've been a longtime Tacoma owner.
It's a great product .
"From start to finish...superb customer service!"
- Cheryl and Erik Joslin
Shawn Carpenter rocked it! He was straight forward and got us exactly the car we wanted within the monthly payment we wanted to pay! Thanks!
Other Employees Tagged:
, Ed Larkin
"Outstanding service and sales."
- Single mom
I have had nothing but outstanding service and sales from Heritage Toyota. I bought my vehicle there and I only have me vehicle serviced there. I drive 30 miles to the Heritage Toyota Service Center, even though there is a Toyota service center locally in my town. The Toyota dealer and service center in my town has a bad reputation amongst the locals and word of mouth goes along way in a small town. I will buy my next vehicle from Heritage Toyota and also have it serviced there because of the quality received to there customers.
""Made my day""
- Happy, Susan111
Marc is the first salesman that really listen to me. Heard what I wanted in a car and found one. Had my car on the first visit, after my test drive. Marc and Christine made this my first best experience.