Christine Klaben | Page 129

Best dealer experience in a long time! I won't get into great detail but lets just say that I ended up at Klaben Ford because I was fed up with other local Ford dealers I had been going to. I won't get into great detail but lets just say that I ended up at Klaben Ford because I was fed up with other local Ford dealers I had been going to. My brother in law has been trying to get me to go to Klaben for years and now I finally had a reason. He also suggested that I ask for Doug Carter as he had been dealing with him for years and says he is the best in the business! I was skeptical. But from the first point of contact with Doug to the last I was really quite amazed. This is finally the kind of salesman I was looking for. Knowledgeable, personable, sincere and easy to deal with. Doug got me the truck I was looking for and the communication throughout the process was spot on. When it came time to take delivery of my new truck, Doug made it very easy and stress free. He introduced me to Christine Klaben who did all the paperwork with me. Christine was also great to deal with and again, stress free. Later that day I had some questions about my truck and I thought I was missing some options I thought I had. I called Doug on his cell and was ready to freak out on him. Doug was a trooper and did all he could to look into my concerns right then and there. It was 6:00 when I had called and Doug was already half out the door. Without hesitation or complaining he booted his computer back up to get some info for me. Turns out I was just not using the feature correctly and the other concern was due to Ford no longer offering that option. So I may have stressed poor Doug out for nothing but he got on top of it even though he had already signed off for the day. I was truly impressed and even felt bad to put him through that. I have not used their service department yet so time will tell if Klaben is my go to for that, but as far as buying a car or truck I highly highly recommend Klaben and Doug Carter. More

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F-150 Truck Purchase The main reason for the purchase of the truck was to pull a horse trailer and I was unsure which engine would best suit my needs. I was blown away th The main reason for the purchase of the truck was to pull a horse trailer and I was unsure which engine would best suit my needs. I was blown away that the salesman, Tom Nicodemus, who allowed me to test drive a truck pulling my horse trailer. I am a difficult customer and Tom was extremely patient with me and he thoroughly explained all details, probably more than once. I am telling all my friends about Tom and the customer service I received at Klaben! (p.s. I learned of Klaben through Jerry - the Car Care Guy) More

by michelle_crew Verified Customer Verified Customer

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Solid Team and Good Experience Quick and efficient with my questions. Offered fair value on new car and trade. Quickly moved me through the sale Followed up to make sure all wa Quick and efficient with my questions. Offered fair value on new car and trade. Quickly moved me through the sale Followed up to make sure all was well. More

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Fast and efficient I hate spending all day at a dealership! Joe Bellian finds out what I am looking for and then we get down to business and he actually runs to get cars I hate spending all day at a dealership! Joe Bellian finds out what I am looking for and then we get down to business and he actually runs to get cars and has everything done while they are doing my lease. I worked with Tex before and loved him but Joe has just been so fast and efficient! Love my Ford just hope I can get a great deal on my next Edge. Never had Fords but this is my second Ford and my husbands second Ford. We just love how Joe and Klaben treated us! More

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Service Tech Kim Wolfram gave client to explore options!!! Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue w Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue without repair. Allowed client time to explore options (put $ into repair, put into new car, will car trade-in value decline without repair...) instead saying this is what needs repaired and how much. More

by MKGWEN Verified Customer Verified Customer

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Only place to go Our Escape lease came do this month contacted Chris Moldas last month he said come in on the second of the Nov. to turn our lease in and lease a new o Our Escape lease came do this month contacted Chris Moldas last month he said come in on the second of the Nov. to turn our lease in and lease a new one. His plan was perfect saved us a bunch of money and found us a new Escape and the payment was lower! I have said this before there is no other Ford dealership out to us. 20 years and counting and every time it’s a great experience. When you come in you are family not just another customer. I don’t want to forget to mention ty Davis answered questions also, and mike Brandvold from service he took time out of his crazy day to answer a few things about the 4x4 system. Mr Klaben and Mr Colbert are also A number 1! In finance Christine Klaben always has everything ready and knows exactly what you need. More

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Extremely Helpful I've had the pleasure to work with Doug Carter over the past several years and he's always been so helpful, full of knowledge, and listens to what exa I've had the pleasure to work with Doug Carter over the past several years and he's always been so helpful, full of knowledge, and listens to what exactly I want or need. Doug is able to give great suggestions, but still let the buyer be the main voice in the process. He's warm, friendly, and kind. I was also able to work with Christine Klaben this most recent visit and she was extremely helpful, efficient, accurate, and friendly. Richard Klaben has cultivated a wonderful environment for an experience that many people believe to be overwhelming or high-pressured. I highly recommend getting to know and working with these great people! More

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Excellent customer service I have purchased many vehicles from Klaben over the past 25 years and each time your staff have gone above and beyond to accommodate me and my family. I have purchased many vehicles from Klaben over the past 25 years and each time your staff have gone above and beyond to accommodate me and my family. Always a positive and informative experience. Thank you Dan Peters, Dave Mott and Christine Klaben! More

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Awesome experience, from sales rep, business manager to financing... Everybody was so helpful and knowledgeable on every question we had...Definitely will re experience, from sales rep, business manager to financing... Everybody was so helpful and knowledgeable on every question we had...Definitely will recommend Klaben Ford. More

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My bad day... that got better I had a service appointment on Monday the night before my phone decided to die. I gaff phone calls too make and stuff on the internet to look up. I I had a service appointment on Monday the night before my phone decided to die. I gaff phone calls too make and stuff on the internet to look up. I got to the service center and Kyle checked me in, to my surprise the waiting area had everything I lacked... phone and internet.. my day went from bad to better. The service that was done on my car was phenomenal. It didn't take long and everyone was super amazing. More

by Mel S. Verified Customer Verified Customer

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