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Cole Lutz
Cole Lutz
Finance Manager
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
103 Reviews
I have been in the industry since 2011! I love what I do, every day is a new day for me and it's always something different which is what I like ! Every customer is different and has different needs and that's what makes my job fun! I am a father to a 13 year old boy named Keagan, and have a daughter named Amelia that is now 6 years old ! I love the outdoors ! In my free time away from the store I like playing golf , softball, and like to hunt! I am looking forward to meeting you and helping your family with any vehicle needs you may have !
Read more103 Reviews
Write a ReviewDealership Experience
14 yrs
Industry Experience
15 yrs, 1 mo
Specialties & Trainings
Finance
Toyota Certified
Presidents Club
Used Cars
New Cars
103 Reviews of Cole Lutz
January 30, 2026
I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as there's no supervision, guiding them on how to act professional in front of customers. I've expressed this to other employees supposedly those over those individualsa couple of times but not seen any changes in the multiple times i've been there. Roughhousing and playing on their phones.It doesn't make me want them working on my car. As well as climbing into my car, all greasy with nothing to protect my seats. More
by lisa.maaco
Verified CustomerOther Employees Tagged: Seth A Tearney, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
January 17, 2026
Russ Darrow is awesome! Matthew and Cole were absolutely fantastic to work with. Extremely knowledgeable about the cars & trucks I was looking at, and the different paymen Matthew and Cole were absolutely fantastic to work with. Extremely knowledgeable about the cars & trucks I was looking at, and the different payment/financing options available. It was also cool to meet Mitch Darrow, the General Manager! More
by Joel Ongert
Other Employees Tagged: Matthew Buettner, Mitch Darrow
December 31, 2025
Salesmen are courteous and helpful. Service members are friendly and do a wonderful job at answering all my questions. Russ Darrow is a great dealership. Service members are friendly and do a wonderful job at answering all my questions. Russ Darrow is a great dealership. More
by lynnkarenhill
Other Employees Tagged: Seth A Tearney, Rob Martin
December 28, 2025
Worked out a great deal on a 2025 Toyota rav 4. Everyone at the dealership were very friendly and helpful Everyone at the dealership were very friendly and helpful More
by DROSTFAM
Other Employees Tagged: Mitch Darrow
December 11, 2025
Great and friendly service. Been working with this dealership for many years. They really care for their customers. Been working with this dealership for many years. They really care for their customers. More
by vicka1962
Other Employees Tagged: Mark Bechler, Keith Mcginnis, Nick Inman , Daniel Domask
September 24, 2025
Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More
by brian.douglas.jones
Other Employees Tagged: Noah Luckiesh, Mark Bechler, Mitch Darrow, Janessa Rios, Nicholas Pastorelli
September 20, 2025
Matthew was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. More
by jfrank1262
Other Employees Tagged: Matthew Buettner, Mitch Darrow
August 28, 2025
Pleasure to work with. Very clear communication. Great experience overall and would definitely recommend this dealership. Very clear communication. Great experience overall and would definitely recommend this dealership. More
by BRYAN.CLAYTONTHEBC
Other Employees Tagged: Noah Luckiesh
August 11, 2025
Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More
by ted.swan.5
Other Employees Tagged: Seth A Tearney, Rob Martin, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
August 07, 2025
Great service and friendly atmosphere. Sales did great job answering all our questions and concerns. Sales did great job answering all our questions and concerns. More
by DENCZAR
Other Employees Tagged: Neven Stojsavljevic
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