
Cole Lutz
Finance Manager
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
I have been in the industry since 2011! I love what I do, every day is a new day for me and it's always something different which is what I like ! Every customer is different and has different needs and that's what makes my job fun! I am a father to a 13 year old boy named Keagan, and have a daughter named Amelia that is now 6 years old ! I love the outdoors ! In my free time away from the store I like playing golf , softball, and like to hunt! I am looking forward to meeting you and helping your family with any vehicle needs you may have !
Read more98 Reviews
Write a ReviewDealership Experience
13 yrs, 9 mos
Industry Experience
14 yrs, 10 mos
Specialties & Trainings
Finance
Toyota Certified
Presidents Club
Used Cars
New Cars
98 Reviews of Cole Lutz
September 24, 2025
Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More
Other Employees Tagged: Noah Luckiesh, Mark Bechler, Mitch Darrow, Janessa Rios, Nicholas Pastorelli
September 20, 2025
Matthew was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. More
Other Employees Tagged: Matthew Buettner, Mitch Darrow
August 28, 2025
Pleasure to work with. Very clear communication. Great experience overall and would definitely recommend this dealership. Very clear communication. Great experience overall and would definitely recommend this dealership. More
Other Employees Tagged: Noah Luckiesh
August 11, 2025
Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More
Other Employees Tagged: Seth A Tearney, Rob Martin, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
August 07, 2025
Great service and friendly atmosphere. Sales did great job answering all our questions and concerns. Sales did great job answering all our questions and concerns. More
Other Employees Tagged: Neven Stojsavljevic
June 21, 2025
Went above and beyond to help us out in the service area. Whole dealership was so helpful. Whole dealership was so helpful. More
Other Employees Tagged: Noah Luckiesh, JEREMIAH PFLUGER , Sales person Kristen
June 19, 2025
I was only there 2 times, but had more phone calls. Was apologized to numerous times for their "poor internet." Seems a business should make answering questions more expedient by upgrading their intern Was apologized to numerous times for their "poor internet." Seems a business should make answering questions more expedient by upgrading their internet. I did not feel Neven listened or communicated well. More
Other Employees Tagged: Neven Stojsavljevic
June 02, 2025
Great response time, able to buy a car in under 3 hours (includes test drive). (includes test drive). More
Other Employees Tagged: Heather Gagliano, Justin Gersonde
June 01, 2025
The level of deception that was used from the original proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. More
Other Employees Tagged: Ashton Anderson
May 27, 2025
The whole process of buying a car was simple. No pressure to buy anything I didn’t want. No pressure to buy anything I didn’t want. More
Other Employees Tagged: Heather Gagliano