Cosmo Laurino | Page 10

Very accommodating when I asked for a loaner car. They keep me informed with the status of my car They keep me informed with the status of my car More

by SGONZALES3 Verified Customer Verified Customer

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The best dealership. That is why I keep coming back. The cars are great too! That is why I keep coming back. The cars are great too! More

by ANDREWRUBIN32 Verified Customer Verified Customer

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Started out a little rocky, but ended on a good note, right now I am satisfied. right now I am satisfied. More

by CONTENTMENT414 Verified Customer Verified Customer

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spotless place and comfortable arrangements the staff was polite I would recommend them to anyone polite I would recommend them to anyone More

by JackM1 Verified Customer Verified Customer

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Poor service and communication and constant upsell of products and services that are not needed. products and services that are not needed. More

by STEVENHAA Verified Customer Verified Customer

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I’m very happy with the service,is no wait time and I get the car very clean the car very clean More

by suzanaramusevic Verified Customer Verified Customer

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I have been a customer of this dealership for 10 years. They have just lost my business. Brought my car in for a routine oil change first thing today and they never completed the service! Advisor can't ev They have just lost my business. Brought my car in for a routine oil change first thing today and they never completed the service! Advisor can't even tell me if I will have my car tomorrow - on Christmas! Cosmo is completely unprofessional and rude. This seems to be standard procedure for Rallye - my last appointment was just for NYS inspection took 7 hours. Totally done being left stranded and guessing by this incompetence! More

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This dealership was very helpful in assisting with servicing my car. My service provider was prompt, professional and efficient. It took 10 minutes to bring in my car tell my service provider what I servicing my car. My service provider was prompt, professional and efficient. It took 10 minutes to bring in my car tell my service provider what I needed done, receive a loaner and get back on the road to make it in time for work. Quick & efficient. More

by RPDILLEHAY Verified Customer Verified Customer

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I left my car for simple oil and fluid maintenance. When I got my car back the 3ngibe light was on but I had no option to speak to anybody and had to driv3 the car for more than 2 weeks before they eve When I got my car back the 3ngibe light was on but I had no option to speak to anybody and had to driv3 the car for more than 2 weeks before they even look at the car. The light change while they were wo4kibg on it. I will never come back there More

by AZlateva Verified Customer Verified Customer

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I have watched this dealership, get worse and worse over the years, buying three cars from them, servicing them there. Even as a loyal customer they gouge you for service. Towards the end, they were relega the years, buying three cars from them, servicing them there. Even as a loyal customer they gouge you for service. Towards the end, they were relegated to just oil changes like a glorified Jiffy Lube to me. That’s a shame considering how good the service used to be. Last visit they wanted to charge me hundreds of dollars just to tell me what the malfunction message was for. Just to tell me what it was for! No thanks. I just traded it in for an Audi. You guys need to reevaluate your policies on customer care and remember why people buy a BMW to begin with. More

by GUPPUSMAIL Verified Customer Verified Customer

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