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Courtney Krause

Overview Reviews (145) Inventory (320)

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Courtney Krause

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8

145 Reviews

Overview Reviews (145) Inventory (320)

4.8

145 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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145 Reviews of Courtney Krause

April 07, 2026

Dealership Rating

Employee Rating

They have always been up front with you as far as time line and prices so far line and prices so far More

by fishingbkds

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, George Zahariousdakis

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

Hi fishingbkds, thanks so much for rating us so high! Be safe on the road!

April 07, 2026

Dealership Rating

Employee Rating

Excellent, Shane went above and beyond to help us purchase our new car at Koons purchase our new car at Koons More

by melindastephens3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shane Floyd

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

Hello melindastephens3, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

April 07, 2026

Dealership Rating

Employee Rating

Great atmosphere, friendly people, quick service. And when it comes to service they are very informative. And when it comes to service they are very informative. More

by dhweber1989

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shane Floyd

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

dhweber1989, thank you again for taking the time to let us know how we did!

April 07, 2026

Dealership Rating

Employee Rating

Incomplete work on a problem that was caused by the shop at a regular maintenance appointment. Have to go back a second time for completion at a regular maintenance appointment. Have to go back a second time for completion More

by cherylharrow

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

Thank you for your time today and for your patience and understanding. It would be my pleasure to assist you in the future! Sincerely, Christian Stark

April 06, 2026

Dealership Rating

Employee Rating

Diagnosed the problem quickly and the repair was done the next day. I will use again. next day. I will use again. More

by Drbeepers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Chernault

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

Hello Drbeepers, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

March 27, 2026

Dealership Rating

Employee Rating

Courtney from Service Dept guided me through the headache of purchasing new tires, n of course an oil change while I was there. I'm grateful for her help with that. The Mechanic did a fantastic job as well o of purchasing new tires, n of course an oil change while I was there. I'm grateful for her help with that. The Mechanic did a fantastic job as well on my Mustang. More

by tmeninger1234

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Where's Andrew's name, The Warranty Man?

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Mar 29, 2026 -

Koons White Marsh Chevrolet responded

We really appreciate this positive review! Thanks so much!

March 26, 2026

Dealership Rating

Employee Rating

Always treated me good. Have a good friend that has been working there for many years. Have a good friend that has been working there for many years. More

by smanning77

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Morreale, Thomas Howard

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Mar 29, 2026 -

Koons White Marsh Chevrolet responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

March 23, 2026

Dealership Rating

Employee Rating

Excellent service. Easy, quick, Tom was so professional. From checking in to picking up my vehicle. Great experience. Easy, quick, Tom was so professional. From checking in to picking up my vehicle. Great experience. More

by cmk90453

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Stark, Kelly Paris, Cindy Campbell, Dan Hasselberger, Maria Taliano, Richard DeMarco, Rodney McNeal, Thomas Howard

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Mar 26, 2026 -

Koons White Marsh Chevrolet responded

Thanks for the great rating! We are always happy to help!

March 23, 2026

Dealership Rating

Employee Rating

Your rep in the waiting room area was extremely knowledgeable, helpful and pleasant to interact with. knowledgeable, helpful and pleasant to interact with. More

by ejones6646

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 26, 2026 -

Koons White Marsh Chevrolet responded

Hi, thanks so much for rating us so high! Be safe on the road!

March 20, 2026

Dealership Rating

Employee Rating

It is always a pleasure to deal with the service team at Koons White Marsh Chevrolet Koons White Marsh Chevrolet More

by TAMI6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Chernault

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Mar 24, 2026 -

Koons White Marsh Chevrolet responded

Hi, thank you for taking the time to rate us! You really made our day today.

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