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Courtney Mearns
Courtney Mearns at Family Hyundai

Courtney Mearns

Customer Care Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.3
35 Reviews
4.3

35 Reviews

Write a Review

35 Reviews of Courtney Mearns

June 11, 2025

Dealership Rating
Employee Rating

Personable, efficient, reliable, family oriented, fair, welcoming, willingness to help, knowledgeable, offers concern, dependable, trustworthy! More

by ROSALIND_EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, TJ Schmitt, Michael Kratschmer, Mike Majors, Scott Lupo, Kim DeVries , Giovanni

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Jun 11, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 05, 2025

Dealership Rating
Employee Rating

My last service was a oil change and oil was all over my engine bay More

by JACK_FLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri, Bob Ross, Jason Lechowicz, Toni Ivanovic, Michael Kratschmer, Kim DeVries, Maverick Watson, Robbie Watson

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Jun 06, 2025

Family Hyundai responded

Jack, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 10, 2025

Dealership Rating
Employee Rating

Family Hyundai is the best dealer, everyone is very polite and friendly.so I definitely recommend it. More

by Cris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, TJ Schmitt, Toni Ivanovic, Michael Kratschmer, Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson

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May 10, 2025

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

March 07, 2025

Dealership Rating
Employee Rating

Very professional team, friendly, quick service, comfortable waiting room atmosphere, family friendly service, enjoyable experience! More

by DEZIROMO2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, Bob Ross, TJ Schmitt, Michael Kratschmer, Mike Majors, Kim DeVries, Robbie Watson

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Mar 07, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 05, 2025

Dealership Rating
Employee Rating

Customer care was kind and assessed need,and concerns in regard to the vehicle. Thank you. More

by elainerichmond.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2025

Family Hyundai responded

Thank you, Elaine! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

September 26, 2024

Dealership Rating
Employee Rating

Terrible customer service. I do not recommend buying a car from here our getting any services done to your vehicle. More

by Meka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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September 20, 2024

Dealership Rating
Employee Rating

You do do better with answering phone at the service sometimes it’s hard to catch someone at the other side More

by marekhajnos
Recommend Dealer
Yes

Other Employees Tagged: Kristi Feinberg, Jason Lechowicz, TJ Schmitt, Scott Lupo

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Sep 22, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Kristi, Courtney, and Jason were able to help, and we hope to see you again!

August 20, 2024

Dealership Rating
Employee Rating

Service center provided adequate service and dis the job right in a decent amount of time More

by msusmaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Colin Simmons, TJ Schmitt, Michael Kratschmer, Mike Majors

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Aug 21, 2024

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

June 29, 2024

Dealership Rating
Employee Rating

Everyone is very professional and thorough. The service was due to a recall. The work was completed as promised More

by BARB.BROWER
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alcantar, Robbie Watson , Cole Nicholson

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Jun 30, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help,Barb, and we hope to see you again!

February 25, 2024

Dealership Rating
Employee Rating

Fabulous. Have purchased several cars within our family and have never been disappointed!! Love our new car!! More

by Peggy30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Mayweather Shorter, Colin Simmons, George "Skip" Hasenjaeger, Ricky Gushi, Scott Lupo, Kim DeVries, Robbie Watson , Cole Nicholson

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Feb 25, 2024

Family Hyundai responded

Thank you, Peggy, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Congratulations on your new vehicle! We look forward to working with you again!

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