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Courtney Mearns
Courtney Mearns at Family Hyundai

Courtney Mearns | Page 2

Customer Care Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
27 Reviews
4.5

27 Reviews

Write a Review

27 Reviews of Courtney Mearns

December 13, 2022

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Employee Rating

We went to family Hyundai because they had the car we’ve been looking for in stock. Chris the sales person was efficient in showing us the car and getting a deal done. Highly recommend doing business at thi More

by morgansyfert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Powers

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Dec 14, 2022

Family Hyundai responded

Thank you for sharing your experience with us, Morgan! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 13, 2022

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Employee Rating

Family Hyundai was up front with all costs and fees. They provided a fare price for my trade and offered all available incentives. A truly professional dealership. More

by RVOGIE
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Osabuohien, Kim DeVries , Joe Panici

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Nov 14, 2022

Family Hyundai responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 05, 2022

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Employee Rating

Everyday seems to be a celebration - especially upon viewing the draping banners from the ceiling, the inspirational wall posters, and the current renovation that's taking place. Its apparent they are o More

by MMORRIS3591
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri , Joe Panici, Tom Salin, Sharon Romero

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Nov 06, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

Nov 07, 2022

MMORRIS3591 responded

Hi Guys, This is the response I stated in the survey. Hope that you are satisfied with it as I am with my new Venue. "Everyday seems to be a celebration - especially upon viewing the draping banners from the ceiling, the inspirational wall posters, and the current renovation that's taking place. Its apparent they are on the road to keeping their house in order." Sincerely, Michael Morris

November 01, 2022

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Employee Rating

Very short process, knowledgeable staff very friendly ,good talkers, I knew exactly what I wanted More

by JERANKIN
Customer Service
Price
Recommend Dealer
Yes

Other Employees Tagged: PJ Smith

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Nov 01, 2022

Family Hyundai responded

Thanks for your feedback on your recent visit to Family Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 28, 2022

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Employee Rating

Everyone was so friendly,Mr. Mayweather went out of his way to accommodate us in the rain. Only one thing I have to say, this buying process takes forever the dealership need to More

by TATA1975
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter, Al Pellizzeri, Scott Lupo , Joe Panici

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Oct 28, 2022

Family Hyundai responded

It's great to hear that Mayweather was so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

October 19, 2022

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Employee Rating

Great service and personnel. Questions I asked were answered quickly and correctly.agency is willing to work with their customers. More

by MOISOM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George "Skip" Hasenjaeger

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Oct 19, 2022

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 12, 2022

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Employee Rating

Great to deal with. No pressure to purchase and friendly. I highly recommend them for your purchase! More

by ojp5505
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shannon Garreffa, Joe Panici, Sharon Romero

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Oct 12, 2022

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

September 23, 2022

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Employee Rating

Excellent customer service rep assisted assisted us with our vehicle She was very knowledgeable, helpful and customer oriented. More

by DGPUFUNT
Recommend Dealer
Yes

Other Employees Tagged: Sonata Bartkus, Shannon Garreffa, Octavien Johnson, Haley Nebelski

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Sep 25, 2022

Family Hyundai responded

Thanks for sharing your experience with Family Hyundai. Octavien, Courtney, and our team appreciate your business and hope to see you again soon!

September 19, 2022

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Employee Rating

The service is ok but to long of a wait for want be do for you More

by bettyaustin87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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Sep 23, 2022

Family Hyundai responded

We're sorry to hear about your experience, Betty, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 18, 2022

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Employee Rating

Ignorant staff,wait times. Nothing gets resolved. They don't give you a rental car, after spending $52,000 on a car. My 2021 palisade is rusting, pulling to the side and I hav More

by Snobunny71
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kristi Feinberg, Jerry Lacy, Jaclyn Bobbitt

Helpful 1
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Sep 22, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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