Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson | Page 4

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
471 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

471 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

21 yrs, 6 mos

Languages Spoken

English English

471 Reviews of Crystal Thompson

June 16, 2026

Dealership Rating
Employee Rating

This dealership is great and I have purchased multiple vehicles from here over the years. Alfred is my go to guy! More

by mccrackennicholas16
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister

Jun 16, 2026

Toyota of Cleveland responded

We appreciate your loyalty and are thrilled Alfred has been your go-to on each purchase. Congratulations on your new Toyota 86. We look forward to assisting you again in the years ahead. Justin Chretien General Sales Manager 423-664-9715

June 10, 2026

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I had a wonderful experience with this dealership. Josh was very knowledgeable and helped me with the purchase of my new car. I would highly recommend Toyota of Cleveland and Josh to anyone! More

by Michele
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Recommend Dealer
Yes

Other Employees Tagged: Josh Howard

Jun 10, 2026

Toyota of Cleveland responded

We’re delighted Josh provided knowledgeable help during your purchase of a new Toyota. Thank you for recommending Josh and our team, and congratulations on your new vehicle. Justin Chretien General Sales Manager 423-664-9715

June 08, 2026

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I would like to extend my sincere appreciation to Austin Calfee, Stockton Coffey, and Crystal Thompson for providing an exceptional experience from start to finish. Each of them demonstrated a level of prof More

by Jen
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Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffey, Austin Calfee

Jun 08, 2026

Toyota of Cleveland responded

It’s fantastic to hear that Stockton, Crystal, and Austin provided such professional and caring support during your used Toyota Tacoma purchase. Thank you for trusting us and for your recommendation. We’re grateful for the opportunity to assist you again. Justin Chretien General Sales Manager 423-664-9715

June 03, 2026

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The sales team and finance team were amazing from start to finish. We were in and out of there with the vehicle we wanted at a great price. Only took about an hour and a half for everything. More

by CELESTIALPHOENIX
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Recommend Dealer
Yes

Other Employees Tagged: Mike Covington, Damon Roberts

Jun 03, 2026

Toyota of Cleveland responded

It’s wonderful to know our sales and finance teams made your Chevrolet purchase smooth. Getting you behind the wheel in about ninety minutes was a pleasure. Thank you for choosing us. Justin Chretien General Sales Manager 423-664-9715

June 01, 2026

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We had a great experience with Logan Maddox and Crystal at Toyota of Cleveland. Very professional and laid back atmosphere. Never felt pressure to buy, and all concerns were taken into account on our deal. More

by 865barber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Covington, Logan Maddox

Jun 02, 2026

Toyota of Cleveland responded

Thank you for sharing your experience with Logan and Crystal! We are happy to hear that you felt comfortable and heard throughout the process. We hope to see you again at Toyota of Cleveland! Safe travels!

May 29, 2026

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Best auto dealership in the Tri-state area. Excellent selection. Competitive pricing. Puts customer concerns first, making sure all my concerns were met (and I had several!) More

by russell25
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
May 29, 2026

Toyota of Cleveland responded

We’re honored you consider us one of the top Toyota dealerships in the Tri-state area with our wide selection and competitive pricing. Crystal and the team appreciate the opportunity to address all your concerns and help you drive off in your new Toyota with confidence. Let us know anytime we can assist you again. Justin Chretien General Sales Manager 423-664-9715

May 27, 2026

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Excellent customer service, have previously and will continue to buy vehicles our from Toyota of Cleveland. More

by JARJOHNSON28
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Recommend Dealer
Yes
May 27, 2026

Toyota of Cleveland responded

Thank you for your review and your business! We are grateful for your choice. Come back and see us any time at Toyota of Cleveland.

May 23, 2026

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No high pressure, just honest and easy to work with team who answered all of our questions and make the whole process easy and enjoyable! More

by Lori T
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Recommend Dealer
Yes
May 23, 2026

Toyota of Cleveland responded

Lori, we’re pleased to hear our team made the process easy and enjoyable at Toyota of Cleveland. We’re glad you had a pressure-free and honest experience. See you next time!

May 20, 2026

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After shopping around between multiple dealerships we end up at Toyota of Cleveland where they made buying our car extremely easy. The staff at Toyota of Cleveland were extremely professional and friendly, w More

by Derek
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Recommend Dealer
Yes
May 20, 2026

Toyota of Cleveland responded

Hi Derek! It's great to hear that you had such a smooth experience with Kenny and Krystal at Toyota of Cleveland. We appreciate your feedback and thank you for choosing our dealership!

May 09, 2026

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Austin was wonderful! Very knowledgeable, not pushy, allowed us to make a decision in our own time and space. He is so pleasant and really took care of us well. We would r More

by kathyburkhart
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Calfee

May 09, 2026

Toyota of Cleveland responded

Thank you for sharing your experience with Austin. We’re delighted his expertise and pressure-free approach gave you the space you needed. Your recommendation to others interested in a Toyota is greatly appreciated. Justin Chretien General Sales Manager 423-664-9715

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