Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson | Page 3

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
435 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

435 Reviews

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Dealership Experience

5 yrs, 8 mos

Industry Experience

21 yrs, 2 mos

Languages Spoken

English English

435 Reviews of Crystal Thompson

March 24, 2026

Dealership Rating
Employee Rating

The staff are all very courteous and helpful. Even changing my mind several times. They all were very patient. I felt I was getting very good treatment More

by billracewx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 24, 2026

Toyota of Cleveland responded

Great to hear our team was courteous and patient as you explored your vehicle options. We’re glad you felt well taken care of during your Toyota purchase. Please reach out if there’s anything else we can do. Justin Chretien General Sales Manager 423-664-9715

March 11, 2026

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We loved working with them! They go above and beyond to make sure you’re happy with your purchase and they are happy to help if you have any questions regarding any of the high More

by Andre Miller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Jones

Mar 11, 2026

Toyota of Cleveland responded

Andre, thank you for your fantastic feedback! We're happy to hear you had a great experience with Kenny and Crystal. Your recommendation means a lot to us. Enjoy your new ride! - Toyota of Cleveland

March 10, 2026

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The best friend dealership I have ever been all salesman and financing staff was so nice and helpful Caleb Craig was very knowledgeable if he had questions he went and got help Tyler Reetledse was very help More

by karendc277
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Caleb Craig

Mar 10, 2026

Toyota of Cleveland responded

Thank you for sharing this wonderful feedback about Caleb, Tyler, and Crystal! We are so grateful for your business and we will be sure to pass along your appreciation. See you next time at Toyota of Cleveland!

March 04, 2026

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I recently bought a used truck at Toyota of Cleveland. Kenny Jones was the sales associate that worked with me along with Stockton Coffey as the sales manager and Crystal Thompson handled the finances. I More

by BillP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffey, Kenny Jones

Mar 05, 2026

Toyota of Cleveland responded

Bill, we're thrilled to hear you had a smooth and transparent experience with Kenny, Stockton, and Crystal at Toyota of Cleveland. Enjoy your new truck, and we look forward to serving you again! Safe travels!

March 01, 2026

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Matthew Frady was my salesman. He was very helpful and patient answering all my questions. It has been 14 years since I bought a car so it was all new to me. He didn't make me feel More

by iowagalatheart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Frady

Mar 03, 2026

Toyota of Cleveland responded

It's wonderful to hear that Matthew made your shopping experience comfortable and pressure-free. Thank you for choosing Toyota of Cleveland and for recommending Matthew!

February 28, 2026

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Excellent Experience! Gregg and Crystal were efficient, patient, & understanding of all my needs. They helped accommodate & alleviate specific details surrounding my shopp More

by thanknjesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain

Mar 01, 2026

Toyota of Cleveland responded

Thank you for sharing your feedback! We're glad Gregg and Crystal provided such a thorough and supportive experience at Toyota of Cleveland. Enjoy your new 4Runner and welcome to our family!

February 12, 2026

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Had a great experience working with Kenny Jones and Crystal Thompson, one of the best dealership experiences I have ever had! More

by mayfieldjeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Jones

Feb 13, 2026

Toyota of Cleveland responded

Jeremy, thank you for sharing this fantastic feedback about Kenny and Crystal. We’re glad you had such a positive experience with us at Toyota of Cleveland!

February 03, 2026

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Ian is wonderful sales associate! I came in Monday morning, right after opening, in freezing temps. He greeted me without being pushy and listened to what I wanted. I was looking for More

by jont
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Bentley

Feb 03, 2026

Toyota of Cleveland responded

Hi Jont! Thank you for the positive feedback! We're glad that Ian made your experience at Toyota of Cleveland smooth and enjoyable. We look forward to assisting you again in the future! Safe travels in the Hyundai Santa Fe!

January 25, 2026

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Toyota helped me a lot in finding the car for me and working out a great deal! I would 10/10 refer anyone there to buy a new or used car! More

by Davin.flowers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Shrader

Jan 26, 2026

Toyota of Cleveland responded

Hi Davin, thank you for your excellent feedback! We are thrilled that our team made your car-buying experience at Toyota of Cleveland a success. We appreciate your kind feedback and your recommendation.

January 24, 2026

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Toyota of Cleveland is a great place to purchase a vehicle. Everyone that I dealt with was extremely polite and helpful. Thank you everyone, I love my tacoma. More

by mcrutchleo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Anthony Durbin, Stockton Coffey, Amanda Phifer , The guys that mounted my tires did great work fast

Jan 26, 2026

Toyota of Cleveland responded

Hi Crutchleo! Congrats on your Toyota Tacoma! We're happy our team made the experience enjoyable. Thank you for choosing Toyota of Cleveland!

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