Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson | Page 8

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
471 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

471 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

21 yrs, 6 mos

Languages Spoken

English English

471 Reviews of Crystal Thompson

January 03, 2026

Dealership Rating
Employee Rating

Had a very good experience and the staff was very kind. The trade they gave for my car was exceptional. More

by evanderlloyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Walker

Jan 05, 2026

Toyota of Cleveland responded

Hi Evan! Thank you for sharing your feedback with us! We agree, our team is truly exceptional and very kind. We're glad you had a positive experience trading in your vehicle at Toyota of Cleveland.

January 02, 2026

Dealership Rating
Employee Rating

The character & integrity of the General Manager, Monte' Burney, drove our initial interest in Toyota oF Cleveland. Upon arrival in search of a new vehicle the atmosphere alone spoke for itself. We talked w More

by Papa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Chretien, Nathan Walker

Jan 06, 2026

Toyota of Cleveland responded

Hi Papa! Thank you for your kind review of our team here at Toyota of Cleveland, particularly of Monte, Nathan, Justin, and Crystal. It's great to know you felt so well-informed and supported throughout your experience. Congratulations on your Highlander Hybrid! We hope you enjoy the ride, and we look forward to seeing you again. Safe travels!

Jan 06, 2026

Papa responded

It was a great pleasure dealing with Toyota of Cleveland. Very glad to join the family. Thank you again

December 13, 2025

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HiCallaway,first hi means honor and integrity. You and the dealership have been very good to me and my family about our car.We solidly appreciated the whole year and 3 months. Thank you for your More

by pansyandcammie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laurie Hughes, Callaway Covington , Bridget Shadgett, Eddie Daniel Sara

Dec 15, 2025

Toyota of Cleveland responded

Thank you for the kind words! We're glad to hear Callaway and our team have taken good care of you and your family. We truly appreciate your trust in Toyota of Cleveland and we’re always here if you need us. Safe travels!

November 17, 2025

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This is the second used vehicle that we bought from TOC. Thank you for helping us without any pressure. More

by karinsmith831
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Gibson

Nov 19, 2025

Toyota of Cleveland responded

Karin, thank you for choosing Toyota of Cleveland again and for sharing your experience with our team! It's wonderful to hear that they made the process easy and pressure-free. Enjoy your new vehicle!

November 16, 2025

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It was a nice experience buying my car at Toyota of Cleveland. Ian Bentley was very helpful, knowledgeable, and thorough with all the process. He was a good communicator. The staff I met were all frien More

by aireentan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ian Bentley

Nov 17, 2025

Toyota of Cleveland responded

Congratulations on your new car! We can't wait to share this glowing feedback with Ian and the rest of the team. Thank you for choosing Toyota of Cleveland and for sharing your experience.

November 06, 2025

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Employee Rating

Toyota is the best place to buy your car! Would recommend to everyone! Go see Alfred! More

by Morganbutler1126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2025

Toyota of Cleveland responded

We really appreciate you taking the time to leave Toyota of Cleveland this awesome review, thank you!

November 04, 2025

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Total professionals . Not pushy . They listened to what I needed and they want what’s best for you . More

by Adperry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Matthew Frady

Nov 04, 2025

Toyota of Cleveland responded

We really appreciate you taking the time to leave Toyota of Cleveland this awesome review, thank you!

October 22, 2025

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Employee Rating

Worked with Mr. Greg Bain and could not have been happier with the customer service I received. He answered all my questions and was not pushy at all. Will definite More

by Will
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Shane DeFoor

Oct 23, 2025

Toyota of Cleveland responded

Will, thank you for sharing your kind feedback about Greg! We look forward to welcoming you back to Toyota of Cleveland. Safe travels ahead!

October 16, 2025

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Employee Rating

Our sales person was Mathew and he was outstanding. We bothered him many times. and he was very gracious and kind every time to meet our wants and demands. Monte the general manager went out of his w More

by Vicky Tran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Matthew Frady

Oct 17, 2025

Toyota of Cleveland responded

Thank you for sharing your experience working with Mathew and Monte at Toyota of Cleveland! We hope you continue to love your Toyota Sienna!

October 12, 2025

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Employee Rating

Went in looking for a truck and left with a truck! Thank you for helping me out! More

by Starkisj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Standridge

Oct 13, 2025

Toyota of Cleveland responded

This is great to hear! Thank you, and congratulations on your truck! - Toyota of Cleveland

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