Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson | Page 7

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
466 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

466 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

21 yrs, 6 mos

Languages Spoken

English English

466 Reviews of Crystal Thompson

January 24, 2026

Dealership Rating
Employee Rating

Toyota of Cleveland is a great place to purchase a vehicle. Everyone that I dealt with was extremely polite and helpful. Thank you everyone, I love my tacoma. More

by mcrutchleo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Anthony Durbin, Stockton Coffey, Amanda Phifer , The guys that mounted my tires did great work fast

Jan 26, 2026

Toyota of Cleveland responded

Hi Crutchleo! Congrats on your Toyota Tacoma! We're happy our team made the experience enjoyable. Thank you for choosing Toyota of Cleveland!

January 19, 2026

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Employee Rating

Dustin shrader helped us out alot . Quick ,easy , and informative. Everything was a breeze . They knew all the answers of the questions I had to ask , and knew alot about the cars they More

by nicholsonterry002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Shrader

Jan 20, 2026

Toyota of Cleveland responded

Hi Nicholson! Thank you for sharing your positive review of Dustin and the team! We appreciate your business and hope to see you again at Toyota of Cleveland.

January 15, 2026

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Best dealership, I've bought 2 here, and will buy again. They go above and beyond to get your business they are the best!! More

by amelia.duncan48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Kenny Jones , Macy Smith Internet

Jan 15, 2026

Toyota of Cleveland responded

Amelia, thank you for your continued trust and loyalty! We’re thrilled to hear you’ve had such great experiences with Kenny & the team, and we look forward to helping you again in the future. Take care until then! - Toyota of Cleveland

Jan 15, 2026

amelia.duncan48 responded

Special thanks to Kenny Jones, you dont know how much i appreciate your kindness and all your help. It did not go unrecognized!!

January 03, 2026

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Matt was very helpful. Toyota Cleveland did amazing to get us the payments we needed. More

by schenkenberger90
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Frady

Jan 05, 2026

Toyota of Cleveland responded

Hi Schenken! Thank you for leaving us this five-star review and kind words about Matt from our sales team at Toyota of Cleveland! We'll see you next time!

January 03, 2026

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Employee Rating

I had a good experience. Staff was very attentive and helped get me in a good vehicle. More

by mta252000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Jones

Jan 05, 2026

Toyota of Cleveland responded

Hi! Thank you for leaving us this five-star review and kind words about our sales team at Toyota of Cleveland! We'll see you next time!

Jan 05, 2026

Toyota of Cleveland responded

Hi! Thank you for leaving us this five-star review and kind words about our sales team at Toyota of Cleveland! We'll see you next time!

January 03, 2026

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Had a very good experience and the staff was very kind. The trade they gave for my car was exceptional. More

by evanderlloyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Walker

Jan 05, 2026

Toyota of Cleveland responded

Hi Evan! Thank you for sharing your feedback with us! We agree, our team is truly exceptional and very kind. We're glad you had a positive experience trading in your vehicle at Toyota of Cleveland.

January 02, 2026

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The character & integrity of the General Manager, Monte' Burney, drove our initial interest in Toyota oF Cleveland. Upon arrival in search of a new vehicle the atmosphere alone spoke for itself. We talked w More

by Papa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Chretien, Nathan Walker

Jan 06, 2026

Toyota of Cleveland responded

Hi Papa! Thank you for your kind review of our team here at Toyota of Cleveland, particularly of Monte, Nathan, Justin, and Crystal. It's great to know you felt so well-informed and supported throughout your experience. Congratulations on your Highlander Hybrid! We hope you enjoy the ride, and we look forward to seeing you again. Safe travels!

Jan 06, 2026

Papa responded

It was a great pleasure dealing with Toyota of Cleveland. Very glad to join the family. Thank you again

December 13, 2025

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Employee Rating

HiCallaway,first hi means honor and integrity. You and the dealership have been very good to me and my family about our car.We solidly appreciated the whole year and 3 months. Thank you for your More

by pansyandcammie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laurie Hughes, Callaway Covington , Bridget Shadgett, Eddie Daniel Sara

Dec 15, 2025

Toyota of Cleveland responded

Thank you for the kind words! We're glad to hear Callaway and our team have taken good care of you and your family. We truly appreciate your trust in Toyota of Cleveland and we’re always here if you need us. Safe travels!

November 17, 2025

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This is the second used vehicle that we bought from TOC. Thank you for helping us without any pressure. More

by karinsmith831
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Gibson

Nov 19, 2025

Toyota of Cleveland responded

Karin, thank you for choosing Toyota of Cleveland again and for sharing your experience with our team! It's wonderful to hear that they made the process easy and pressure-free. Enjoy your new vehicle!

November 16, 2025

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It was a nice experience buying my car at Toyota of Cleveland. Ian Bentley was very helpful, knowledgeable, and thorough with all the process. He was a good communicator. The staff I met were all frien More

by aireentan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ian Bentley

Nov 17, 2025

Toyota of Cleveland responded

Congratulations on your new car! We can't wait to share this glowing feedback with Ian and the rest of the team. Thank you for choosing Toyota of Cleveland and for sharing your experience.

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