Dan Cohen
Dan Cohen at Liberty Subaru
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Dan Cohen | Page 27

Sales Manager

Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

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4.9
499 Reviews

I have been at this dealership for 38 years and have loved every minute of it. I love the product and I love our customer base. Our customers are not only customers but they are like family to me as well. Our entire staff has one purpose and that is to take care of every single customer from start to finish and that is why we have been so successful year after year.

Dealership Experience

37 yrs, 9 mos

Industry Experience

37 yrs, 9 mos

4.9

499 Reviews

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499 Reviews of Dan Cohen

May 03, 2019

Dealership Rating
Employee Rating

Professional,knowledgeable and friendly! I had not been in a car dealership in 12 years. My needs have changed and cars have changed John Clarke,my salesman, listened to what I loved about my More

by Karen S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Clarke , Dave Finkel

April 25, 2019

Dealership Rating
Employee Rating

Subaru I had a positive experience at this dealership and the way everyone treats here. The welcoming environment just adds to the shopping experience since More

by Happy shopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dimitri Daniil

Apr 29, 2019

Liberty Subaru responded

Hi, thank you for leaving us with this high star rating! We are so happy to read such a great review about Liberty Subaru!

April 24, 2019

Dealership Rating
Employee Rating

Purchasing an auto - pleasant experience vs the typical The car buying experience at Subaru was better than I could have imagined based upon the experiences I have had in the past as a female in the car b More

by JoeyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps, Daniel Rovelli

Apr 26, 2019

Liberty Subaru responded

Hi there, we are glad to hear you had such a positive experience here at Liberty Subaru. We strive for 100% satisfaction and we are glad we could do that for you! Thank you for the high star rating and we hope you are enjoying your Subaru Outback! Thanks again for leaving us this great review. Have a great day!

February 27, 2019

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Employee Rating

SCAMMERS DO NOT BUY FROM THEM!!! DO NOT DEAL with this dealership! They are SCAMMERS. I wanted to trade in a car and agreed to the trade in value. We also negotiated to a price on the More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 09, 2019

Liberty Subaru responded

Hello, Brian- Thank you for taking the time to tell us about your experience. Unfortunately, there are some important facts that you left out of your review that I would like to add in the interest of clarity for the people who will read it. You left out the fact that since you live a considerable distance from Liberty Subaru (200 miles, according to your email), all of this correspondence was done via email and phone. That being the case, we never had the opportunity to evaluate your BMW, and we never submitted the credit application that you sent. Here is why that is important: First, let's talk about your application for credit. You said in your review "they never inquired about credit!" You are correct, and that's because we take identity theft very seriously here. Before we submit an application for credit, we need to verify that you are who you say you are on the application, which is normally done when you're at the store and we're able to see you and your drivers license. Since you never actually came to Liberty Subaru, not only did we not have the opportunity to verify your ID, but the credit application you emailed us had someone else's information on it. That's a "Red Flag", and we definitely would not submit that to a bank until we had the opportunity to meet the applicant, who in this case is your dad. Further, since you would be the primary driver, our covenant with the bank requires that your information also appear on the application as either the buyer or co-buyer. Your information was not on the application at all. Second, let's talk about your trade. Since your intention was to finance your purchase, naturally we would need to consider the trade value and outstanding loan balance when exploring what your payment might be. You stated in your email at 11:28am on 2/22 that "Calculated appraisals on my car are $17,000 at 2 other dealerships". Since you never actually came to Liberty Subaru, we never had the opportunity to inspect your BMW, so we went ahead and used that value for the purposes of exploring what your payments might be. at 12:45pm that same day, Dan told you "we would need to see the car before committing to that number". That statement seems pretty clear. Dan wanted to be sure that there wouldn't be any surprises before you made the 200 mile trip, so he did some research on your BMW, and quickly discovered that it was likely not worth $17,000. I respectfully submit to you that the "SHADIEST DEALERSHIP EVER" would have waited for you to make the 200 mile trip before telling you that your trade wasn't worth what you thought, and the value that you were counting on changed, forcing you to either accept the lower amount, or make the 200 mile trip home in your old car. In contrast, Dan was up front and let you know before you made the 200 mile trip. I'd also like to address your statement "He gives me the right % on the APR, but Guess what? He drops the value of my trade in $3,000!"...to be clear, the finance rate and the trade value have nothing to do with each other, but I understand how the conversation could be interpreted as you did. In fact, when Dan told you that he was using 4.9% to explore payments for your deal, you told him that you were already approved for a lower rate. He told you that we might be able to match or beat the rate you said you were approved for, but we wouldn't know until we submit a credit application to the bank. This conversation took place at approximately the same time that he was researching the value of your trade (see above). I see how the concurrency of these two conversations could be interpreted as being "shady", but the fact is that Dan was doing the right thing by being up front with you as the purchase process progressed. While I feel badly that we were not able to finalize a deal on our Certified Pre-Owned STI, I have reviewed the facts of the matter, I feel that my staff made every effort to do the right thing. While you're obviously not happy about the outcome, let's agree that you'd have been much less happy if you drove 200 miles to a "scammer", and achieved the same result.

February 26, 2019

Dealership Rating
Employee Rating

Excellent service wonderful people to deal with. I have shared the Subaru Experience for 15 years, and liberty has been my dealership. I’m on my four Subaru and I think the experience with the Subaru More

by Gallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps, Bob Osterlof , Alex Welch

February 17, 2019

Dealership Rating
Employee Rating

Great to be handled with kid gloves while buying Subaru We are loyal to Subaru cars, but technology evolves quickly, and it helps when there is a knowledgeable sales consultant alongside who patiently expla More

by Igenis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps, Tom Quinn , Bryan Vignali

Feb 20, 2019

Liberty Subaru responded

We are so pleased to hear that our team was able to provide you with a positive experience and explain in detail all of the new features in the cars. Your satisfaction is our top priority here and we are glad that you had a joyful experience with Tom and our team! We hope you are loving your new 2019 Outback, features and all! Please feel free to reach out if there is anything more that we can do for you. We are always happy to help. Have a wonderful day!

February 08, 2019

Dealership Rating
Employee Rating

Purchase of Subaru Forrester Touring Jeff Wangerin has been very helpful in my purchase of a Subaru Legacy 4 years ago and My New Subaru Forrester Touring. I felt I was offered good price More

by Doowop Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2019

Liberty Subaru responded

Thank you so much for your customer loyalty, we appreciate it! We are so pleased to hear that Jeff was helpful four years ago and during your recent experience. Our goal is to provide you with 100% satisfaction and it great to hear that this was the case during your recent visit. We are happy to hear that you were so pleased with our Service Department, your satisfaction is our top priority! Please do not hesitate to reach out if there is anything more that we can help you with! Have a wonderful day!

February 01, 2019

Dealership Rating
Employee Rating

Felt like family. Our first Suburu. The people were amazing and treated us like family. Brian Goon, our salesperson, guided us through the whole process seamlessly, is More

by maxkar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Goon , Dave Finkel

Feb 07, 2019

Liberty Subaru responded

Thank you so much for choosing Liberty Subaru for your first Subaru! We are so happy to hear that Brian guided you through the whole process and provided you with a pleasant and informative experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day and welcome to the Liberty Subaru Family!

January 31, 2019

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Employee Rating

My First Subaru My buying experience at Liberty Subaru was my favorite car buying experience to date. Dimitri was very knowledgeable in answering my questions before More

by Ascent19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dimitri Daniil

Feb 06, 2019

Liberty Subaru responded

Thank you for taking the time to leave us your review! We are so happy to hear that your first buying experience here at Liberty Subaru was your favorite experience to date, that means a lot to us! It is great that Dimitri and Dan made your experience easy and positive and that they were able to answer all of your questions. We pleased that you are loving your new 2019 Ascent along with all of the safety and comfort settings. Your recommendation means a lot to us and we are happy to have earned it. If there is anything further that we can do for you please do not hesitate to reach out, we are always happy to help. Have a great day!

January 29, 2019

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Employee Rating

Best Subaru Dealer Northern NJ My recent experience at Liberty Subaru was the best I have ever had at a car dealer. I dealt with Tom Quinn and he was very informative, straightforwa More

by Steve K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom Quinn , Dave Finkel

Feb 03, 2019

Liberty Subaru responded

We are so happy to hear that your recent experience here at Liberty Subaru was the best you have ever had, that means a lot to us! It is great that Tom and Dave made your experience easy, straightforward and informative. We hope you are enjoying your new car! Thanks again for the recommendation, and have an amazing day!

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