Daniel Victory

Lack of communication was the main issue. I left my car and was told it would take several days, but I had to repeatedly track down my service advisor just to get updates. Every time I spoke I left my car and was told it would take several days, but I had to repeatedly track down my service advisor just to get updates. Every time I spoke with him, it felt like I was bothering him. Twice he told me he would call the next day with an update, and both times he never did. On top of that, his demeanor felt unprofessional. He kept calling me “buddy.” I’m not expecting a royal greeting, but a standard, professional form of address would be more appropriate. Customers need to plan their time just as you plan yours when scheduling appointments. The same consideration applies in reverse—clear communication helps us organize our day and make necessary arrangements. You’d think this would be common sense, but customers simply want to know when they can expect their car to be ready. And if there’s a delay or an issue, a courtesy call with an update would go a long way. More

by Ivailo Verified Customer Verified Customer

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I am always treated well when I go to Walker Ford. Dan Victory has always been able to work me into the service schedule when I call him. The service technicians are very thorough and do a clean job o Dan Victory has always been able to work me into the service schedule when I call him. The service technicians are very thorough and do a clean job on my truck. The courtesy van driver gets me back home and picks me up when my truck is ready. What more could you ask for? More

by JohnM Verified Customer Verified Customer

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Quick, efficient and friendly service. Word word word words and more words, and more importantly Word word word words and more words, and more importantly More

by tonypiet77 Verified Customer Verified Customer

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Great service and communication. The home service was great. Oil change done with no stains in the driveway. Computer updates done and tires rotated as requested. The home service was great. Oil change done with no stains in the driveway. Computer updates done and tires rotated as requested. More

by CWBEACHBUM Verified Customer Verified Customer

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Dan was excellent with his recommendations and the time frame it would take for the service to be finished. frame it would take for the service to be finished. More

by jwilloughbyfl Verified Customer Verified Customer

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Always great service. Prices are reasonable. Work is completed in a timely manner. Friendly staff. Prices are reasonable. Work is completed in a timely manner. Friendly staff. More

by PBEACH0 Verified Customer Verified Customer

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Brought my F150 to walker Ford for required service and was quickly attended to, the service was performed quickly and accurately was quickly attended to, the service was performed quickly and accurately More

by TGSIURU Verified Customer Verified Customer

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Very dependable. Keeps me updated on schedule and repairs. I like have a dealership I can trust. Keeps me updated on schedule and repairs. I like have a dealership I can trust. More

by rodsmith0 Verified Customer Verified Customer

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Professional and proficient. Always work my service around my schedule. Wait time is timely and convienant! Always work my service around my schedule. Wait time is timely and convienant! More

by Jack Verified Customer Verified Customer

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Just a follow up visit to check my brake light. Dan was on top of my visit as always. Dan was on top of my visit as always. More

by WLMCGUIRE Verified Customer Verified Customer

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