Darrin Smith | Page 6

"Service is NOT your Busisness." I have went back and forth about writhing this review out of respect for our long time family salesmen, Bill Weaverling. Growing up my family always w I have went back and forth about writhing this review out of respect for our long time family salesmen, Bill Weaverling. Growing up my family always worked with him buying over a dozen vehicles and always received outstanding customer service. Carrying on the tradition, I also began going to him and purchased a few as well, receiving the same show of respect from Bill. Unfortunately, Bill retired a couple years ago and I had to find a new sales representative to work with. I was partnered with a gentlemen by the name of Chris Herbst. Chris helped me find a used F-150 that seemed to fit my families needs. During our agreement of sale I was promised that a few minor issues with the vehicle would be fixed and that it would be delivered to my home over an hour away in Hays Kansas once the services were complete. The issues were annotated in my contract as broken driver side sun visor / replace and truck bed running boards not extending / repair or replace. When my vehicle was delivered two weeks later I noticed that the dealership had not completed the repairs to my running boards so I contacted the service department. I was told bring my vehicle back the following weekend and they would take care of me. Meanwhile, my truck began having mechanical issues so I took time off of work to bring it in sooner. The service department told me they would have to order parts for my drive shaft and running boards. Once again I was put in a loner vehicle for another week until they delivered my truck to me a second time. As soon as I got my truck back I took it for a drive and it was having the same mechanical issues causing it to jar the vehicle when stopping or starting to accelerate. I notified the service department again and was told they were unable to detect the issue, therefore could not fix it. Understandably, I lost confidence in the truck and the Salina Ks. Long MacArthur Ford Service Department. After the Service Department told me they couldn't fix it I went to find Chris who was out for the day so I was partnered with Darrin Smith to assist me in trading this "xxx" for something reliable. As soon as I met Darrin I felt like I was working with Bill Weaverling again. He immediately understood my concerns and began trying to find a truck that would be reliable. We found another used F-150 and began to talk numbers. Unfortunately, after several negotiations with Darren and a high level manager, I was told that I could not receive the same trade in value for the previously bought F-150, even though I had only driven it 200 miles and it had set in their shop for 3 of the 4 weeks I had it. I was shorted $3,500 in the price negotiation, yet I made the deal because I needed a vehicle I can count on being in the military and traveling a lot. Once again, Darren was awesome in working with me even though he probably didn't make anything on that sale. Today is the day that made me decide to write this review though. I took my new truck in for maintenance to have a internal door latch replaced last Saturday and was put in a loner vehicle again. I have no issues with loner vehicles, but I scheduled this visit weeks in advance because parts had to be ordered and was told it would only take an hour once I arrived. I was told they would not get to my truck until Monday, but that I would receive a complimentary wash, so I was understanding and took the loner. While signing for it I was told to make sure I fill the gas tank completely or I would be charged over $5 per gallon to refuel the vehicle. So I did just that, when I got the call from the Service Department that they were bringing my vehicle I went and fueled it up and waited for their arrival at my Unit. When the delivery driver arrived I immediately noticed my truck had not been washed so I checked to see if they showed the same curtesy in refueling my gas tank, but no my tank was down to 1/4 from almost full. Not only that but someone enjoyed some McDonalds and left their trash on my passenger floorboard. Moral of the story is the Salina Kansas Long MacArthur Service Department in not only incompetent, but they are unethical and untrustworthy. I was put through the ringer with my first truck until I opted to just trade it off, and then on my most recent visit forced to take a loner because of the service departments incompetence in scheduling and was held to a standard that they do not maintain themselves. Your slogan is "Service is our business"? Really??? Service is in the little things, like returning a vehicle better than you got it, or eating the bullet when you sell a customer a bad vehicle. Sincerely, John Elder More

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Very good customer service. Everyone was friendly Went in needed a vehicle was able to get what I really wanted didn't have to settle and everyone was so nice . Definitely worth the time and money. Went in needed a vehicle was able to get what I really wanted didn't have to settle and everyone was so nice . Definitely worth the time and money. More

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Kyle is the man with a smile Kyle is always Friendly and can make the sale not so painful. When negotiating he may works to get the win for both dealer and the people. Kyle is always Friendly and can make the sale not so painful. When negotiating he may works to get the win for both dealer and the people. More

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Great service Had a great experience with Darrin Smith, I told him what we were looking for and he knew exactly what we wanted. We plan on working with Darrin agai Had a great experience with Darrin Smith, I told him what we were looking for and he knew exactly what we wanted. We plan on working with Darrin again for another vehicle in a few weeks. More

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100% recommend Just purchased my first car from Long McArthur and I must say the quality and care these people have is amazing. Alisha was so helpful in setting up t Just purchased my first car from Long McArthur and I must say the quality and care these people have is amazing. Alisha was so helpful in setting up the appointment and checking in on me. She quickly responsed and made me feel like a priority. Darrin Smith was my salesman and went above and beyond to make my first car buying experience a great one. He was friendly, informative and I could tell he truly enjoyed what he does for a living. Super thankful for him and the dealership! More

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The Best Buying Experience, Ever. My wife and I wanted to trade in our older Ford Edge for a newer model. I was able to make contact with the dealership via e-mail and text message to My wife and I wanted to trade in our older Ford Edge for a newer model. I was able to make contact with the dealership via e-mail and text message to discuss some initial pricing. I was initially contacted by Ashlee Dyer who was very helpful for me and with whom I made arrangements to go to the dealership and test drive the vehicle on which we had our eyes. Ashlee was very nice and helpful. At the dealership my salesperson was Darrin Smith. Darrin had the vehicle ready for me to test drive as soon as I arrived. He was kind and patient and was able to answer my questions. He was friendly and personable. When it arrived at the time to negotiate pricing and trade-in value, he listened to our needs and was very helpful. It was getting late, but he didn't tire of working with me and was just great. The financing portion was handled by Ben Ashmore. Well, he was really second to none. He was so very friendly. And anyone who has made a major purchase will know, there is a certain excitement about the purchase combined with a fair amount of anxiety about a major expenditure. He put me totally at ease. A friendly attitude, great sense of humor and patience made it the best experience I had ever had working on financing an auto. My wife and I have purchased vehicles before at other dealerships. I have worked with other dealers and have felt like I was being misled or "tricked." Or at other dealers that I should just feel privileged that they were even talking to me. Not so here! At Long McArthur I felt like each and every person with whom I had contact cared about me (I went alone on this excursion) as an individual versus just being a potential sale or commission. I am so very grateful for how I was treated by Long McArthur and all of the people, even the ones with whom I only had limited contact that are not mentioned here, there. Buying a vehicle is always a big deal, no matter the size of the purchase. Long McArthur will being seeing future business from us. And to be clear, here are the folks that treated me so very well, in order: Ashlee Dyer, Darrin Smith, Ty, Ben Ashmore and Kyle Davis. My hat is off to you. Thank you for being kind to me. More

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Love my new (to me) Pathfinder! Kyle and Darrin were both very helpful during the car buying process. Neither were pushy, which is always a plus! I can definitely see us using them a Kyle and Darrin were both very helpful during the car buying process. Neither were pushy, which is always a plus! I can definitely see us using them again in the future. Thanks guys! More

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Kyle hooked it up thanks to community support values!! Kyle Davis with Long mcArthur helped my wife and I out when we were in a serious need for a vehicle! Not only did they hook us up with something that Kyle Davis with Long mcArthur helped my wife and I out when we were in a serious need for a vehicle! Not only did they hook us up with something that fit our tiny budget and a number of operational needs, they hooked us up with the newest, most mechanically sound vehicle we’ve ever owned. If not for Kyle and the team at Long McArthur, we would have had to settle for a much riskier purchase through a private sale. Kyle Davis rocks!!! #gotitfromkyle #longmaccardudes More

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Great place to buy, overall best dealer in town. Was helped before I got inside. Kyle and Darrin S helped me find something that worked for me and my family and had no problem staying late to make su Was helped before I got inside. Kyle and Darrin S helped me find something that worked for me and my family and had no problem staying late to make sure the deal was done. More

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Great experience! Darrin Smith went above and beyond to find the vehicle we needed. We found a vehicle in OK and he had a driver go and get it the next day. He made sur Darrin Smith went above and beyond to find the vehicle we needed. We found a vehicle in OK and he had a driver go and get it the next day. He made sure that it was cleaned up and provided excellent customer service. HE DOES NOT PRESSURE YOU INTO BUYING like other car salesmen. He listens to what you need and want before looking for the perfect vehicle. I will no longer shop at any car dealerships other than Long McArthur because of Darrin. He was a pleasure to work with and we know if we need anything in the future he will always go the extra mile to help. Larry Smith works in the service department and was very helpful as well. He is willing to go the extra mile as well and works on the customer's time rather than the dealership's time. His customer service was outstanding and we look forward to working with him when our vehicles need serviced. More

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