Dave Rose | Page 19

My last visit was not the best. I was not told in person that I had to pay for the part before they would order it. So, I received a call on a Saturday when I was at a breakfast wit I was not told in person that I had to pay for the part before they would order it. So, I received a call on a Saturday when I was at a breakfast with family. I was put on hold for several minutes. If you look at my history with this dealership you would see that there is not worry that I would not show up and/or not pay for the mirror to be replaced. It was somewhat of an insult over a few hundred dollars. Then the day I took the car in, they could not find the receipt that I had paid and left me waiting while they searched. I was told they would keep looking. I later received a phone call that the work was done and they found the receipt so they knew I had paid for it. I had told them a few times I had for it and how I paid for it, so it was like telling me they didn't believe me until they had proof - just the way it was said, you know? The whole experience left a bad taste in my mouth, to the point of shopping around for better service in the future. More

by CMARTIN41 Verified Customer Verified Customer

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Great experience. Dave Rose provided excellent customer experience. He spent time thoroughly investigating issue and working with warranty insurance. Dave Rose provided excellent customer experience. He spent time thoroughly investigating issue and working with warranty insurance. More

by JEFF.PETERSON87 Verified Customer Verified Customer

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Easy to make an appointment. Thorough review of my auto and technician took time to explain what had been done. A professional approach to customer service! Thorough review of my auto and technician took time to explain what had been done. A professional approach to customer service! More

by KKCAMPBELL0 Verified Customer Verified Customer

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They always seek to be timely and accurate with cost estimates. Courteous staff and drivers. estimates. Courteous staff and drivers. More

by stevemasterspe Verified Customer Verified Customer

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Wonderful/ Polite, experience, no waiting, efficient. Quality work. Always ready to help. Grateful thank you. Quality work. Always ready to help. Grateful thank you. More

by CLOUDSINNEBRASKA Verified Customer Verified Customer

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This dealership has always provided professional services. Top quality service and parts. Dave Rose has been a top notch service advisor for many years. services. Top quality service and parts. Dave Rose has been a top notch service advisor for many years. More

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Good service and friendly reception. Wait time was very minimal. Service was completed as requested. Wait time was very minimal. Service was completed as requested. More

by altaft Verified Customer Verified Customer

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Everyone was friendly and up front about repairs. Work was done quickly and correctly and no problems. Work was done quickly and correctly and no problems. More

by JEFFKH3111 Verified Customer Verified Customer

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So helpful & gracious. Always assisting no matter what & in a timely manner. Willing to alter Honda's schedule fo meet mine schedulr: Wonderful. Always assisting no matter what & in a timely manner. Willing to alter Honda's schedule fo meet mine schedulr: Wonderful. More

by CLOUDSINNEBRASKA Verified Customer Verified Customer

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Dave Rose was our service advisor on this visit. The communication and desire to make sure we were satisfied was much appreciated! The communication and desire to make sure we were satisfied was much appreciated! More

by ewaltmark2024 Verified Customer Verified Customer

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