David Grieco | Page 3

Toyota of Scranton responded

Thanks again, Thank you for the great feedback! We’re so glad to hear you found our team knowledgeable, considerate, and respectful of your time—that’s exactly the experience we strive to provide. We truly appreciate your kind words and look forward to assisting you again in the future! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

MOZARTX007, Thank you so much for your kind words and for recognizing David! We’re proud to have him on our team, and I’ll be sure to share your feedback with him—he truly cares about providing outstanding service. We truly appreciate your continued trust in us. If there’s anything we could have done to make your visit a 5-star experience, we’d really value your feedback—thank you again! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

MPALLADINO326, Thank you for the great feedback! We’re so glad to hear everything is completed in a timely manner and that Dave has been able to answer all of your questions. He truly takes pride in making sure our guests feel informed and taken care of. We appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

bayliner, Thank you for your kind words! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that our team has been helpful, friendly, and communicative throughout your visits. Providing great service and keeping our guests informed every step of the way is always our goal. We’re grateful for your trust and look forward to continuing to provide you with the same consistent experience each time you visit us. Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

BTHOMAS904, Thank you for the great feedback! We truly appreciate your loyalty over the years, and we’re so glad to hear that Dave has consistently kept you informed and taken such great care of your service needs. He takes a lot of pride in making sure our guests receive honest recommendations and the best possible experience. We look forward to seeing you again at Toyota of Scranton! Warm regards, ~The Service Team

Toyota of Scranton responded

RJANUS, Thank you so much for the wonderful review! We’re thrilled to hear you feel our Service Department and Collision Center are top notch. We’re also glad our team kept you informed about any additional services needed, including pricing and timing, so there were no surprises. Most importantly, we appreciate knowing you feel confident that everything was completed properly and that your vehicle is safe to drive. Thank you for choosing Toyota of Scranton—we truly value your trust! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

NOFLEAS1, Thank you for taking the time to share your experience! We’re glad to hear everything went well and that our team was prompt, courteous, and knowledgeable. It’s also great to know you found the waiting area comfortable and your visit pleasant—even for a service appointment. We truly appreciate your kind words and look forward to taking care of you again. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi Wendy, Thank you for sharing this kind feedback. We’re so glad to hear that David’s clear communication and consistency make such a difference in your service experience. It means a lot that you choose to schedule your appointments with him because of the trust he’s built. We truly appreciate your loyalty and look forward to continuing to take great care of you. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

MTWINING, Thank you for the great feedback! We’re so glad to hear you had an excellent experience with our service department and found our customer service and shuttle helpful. We truly appreciate you choosing Toyota of Scranton and look forward to seeing you again. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

RDIBLASI, Thank you for your continued trust and kind words! We’re so glad to hear that you consistently receive great service and timely updates—it means a lot to our entire team. We’re proud of the people who work here and appreciate you being part of the Toyota of Scranton family. We look forward to taking care of you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton