David Lennox
David Lennox at Lithia Hyundai of Reno
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David Lennox | Page 3

F&I Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
320 Reviews

Dealership Experience

11 yrs, 11 mos

Industry Experience

31 yrs, 3 mos

Languages Spoken

English English

4.5

320 Reviews

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320 Reviews of David Lennox

November 24, 2023

Dealership Rating
Employee Rating

Customer service in the service department was very poor. I am a 48 year old woman and I just had neck surgery. I came in to pick up my tire that the service center plugged. There were 3 men and 1 women work More

by Robinjensen0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 24, 2023

Lithia Hyundai of Reno responded

Hi Robin, Please accept my humble apology for your less-than-stellar experience, each of our customers is a valued part of our operation and should be treated as such. I'm not sure why you left with your tire as opposed to having us install it for you, normally when we repair a tire for a customer we pull your car in the shop and reinstall it. I ran the name in your handle and could not find a customer, and I shared this experience with the team and so far no one remembers this experience. If you can reach out to me at 775-682-3352 or SRobert@Lithia.com I would love to know who you dealt with so we can coach them up. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. Sincerely, Scott Robert Customer Relations Manager

November 19, 2023

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Employee Rating

This purchase was the quickest and smoothest I have ever experienced. Dan Dunham and Wes Wilson are great. More

by MISAKO57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham

Nov 20, 2023

Lithia Hyundai of Reno responded

We're delighted to know that your car buying experience with Dan and Wes at Lithia Hyundai of Reno was smooth and quick. Thanks for the positive feedback. Stop by and visit our team again soon!

November 18, 2023

Dealership Rating
Employee Rating

I love the service the attention although I did find there was a few rough spots in my paint More

by STETSON3339
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

Nov 20, 2023

Lithia Hyundai of Reno responded

Thank you for reaching out, Stetson. We are happy to see that you enjoyed the customer service provided by our team at Lithia Hyundai of Reno. Should you have any questions or concerns about the spots in your paint, please give us a call.

November 12, 2023

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Employee Rating

The dealership was completely different then past experiences. This dealership was all about customer service. And this company should be proud of the work Lucas did to not only sell us a great car More

by MONROEMATTHEWS0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lucas Bragg , Bryan Ogg

Nov 13, 2023

Lithia Hyundai of Reno responded

We're so glad to know that you had a positive experience with Lucas at Lithia Hyundai of Reno. It's great to see our team going the extra mile for customers like yourself! We appreciate your kind words and look forward to assisting you in the future. Safe travels in your new car!

November 12, 2023

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Employee Rating

Solid. Some clean up of the water spots on the windshield would have been appreciated. Other than that the team worked hard to make us happy. More

by RECORDDAVE
Recommend Dealer
Yes

Other Employees Tagged: Lucas Bragg

Nov 13, 2023

Lithia Hyundai of Reno responded

We appreciate your feedback! It's great to know our team at Lithia Hyundai of Reno worked hard to ensure a positive experience. We'll take note about the water spots for future improvements. Thanks again and happy driving!

November 04, 2023

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Employee Rating

Excellent job and sales, I was able to price on the website and it came out exact More

by PAULJ4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Sanchez, Levi Williams , Ryan "RJ" Bush

Nov 06, 2023

Lithia Hyundai of Reno responded

Hi Paul! Thank you for the positive review. We truly appreciate your support. Enjoy your new ride!

October 22, 2023

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Employee Rating

They have been extremely helpful in my car buying experience. They’ve gone above and beyond in taking care of my needs, in my opinion. I would definitely recommend. Thank you, all of you! Oh, and as More

by MCGUIREMELODY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Gaby Temprano , Bryan Ogg, Paydon Chambers

Oct 23, 2023

Lithia Hyundai of Reno responded

We're so happy you had a great car buying experience with us at Lithia Hyundai of Reno! We'll pass along your kind words to Lance and the rest of our team. Thanks for the five-star review, we appreciate it!

October 17, 2023

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Employee Rating

The folks there are kind and cordial, and even put up with me temporarily losing my driver's license and saying bad words (a lot of bad words!) More

by PICKLED.OKRA4U
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Costello, Levi Williams

Oct 17, 2023

Lithia Hyundai of Reno responded

Thanks for the five-star review! We were happy to work with you at Lithia Hyundai of Reno, even with the bad words. 😄 Safe travels and take care!

October 16, 2023

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Employee Rating

They did me right and think you very much and I will tell everyone about it More

by dw443690
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2023

Lithia Hyundai of Reno responded

We appreciate the five-star review! Thanks for taking the time to share your positive feedback with us!

October 08, 2023

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Employee Rating

They went above and beyond for me. Thank you Lithia Hyundai. You guys are great! More

by T. Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Reed

Oct 09, 2023

Lithia Hyundai of Reno responded

We're glad we could help! Thanks for the five-star review and choosing Lithia Hyundai of Reno!

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