David Truitt | Page 5

Always prompt attention and great service from the team at Master GMC. I trust them with my car and to make sure I’m safe on the road. at Master GMC. I trust them with my car and to make sure I’m safe on the road. More

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Hassle free atmosphere with a professional and friendly customer service staff.very comfortable getting my service all questions where answered and understanding, look forward to my next service. customer service staff.very comfortable getting my service all questions where answered and understanding, look forward to my next service. More

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customer service during routine service appointment on my initial scheduled arrival 8-5-2020 , approximately 15 minutes early, 09:45 (primarily to allow for unexpected traffic delays , ending in less st on my initial scheduled arrival 8-5-2020 , approximately 15 minutes early, 09:45 (primarily to allow for unexpected traffic delays , ending in less stress for me to be on time), service got off to a bumpy start as I waited for greeting and acknowledgement i.e. good morning, someone will be with you shortly, this did not happen. my approximate wait time was 15 minutes when a gentleman(African American employee) in the rear of the drive thru stall seemed to observe me sitting in my car. he walked over, and I told him I had a 10:00 appointment. he asked me how long I had been waiting and asked if anyone had spoken to me yet. If I could give this employee a rating, it would be greatly satisfied. I love your motto, After we sell, WE SERVE! It’s not just a motto. It’s what we do! today I would have to give a low satisfaction rating to the "we serve" part of your motto. In my career I've had lots of training in BEST customer service, anything else does not meet the standard. In these times when we're all challenged by the impact of a pandemic, best customer service training has to be a must. we are all in this together, finding ways to beat the pandemic and keeping our families safe and provided for. Sincerely, More

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excellent service excellent job on servicing my 2016 chevy Silverado Z71 that had transmission trouble. I appreciate David and any other that might have been involved i excellent job on servicing my 2016 chevy Silverado Z71 that had transmission trouble. I appreciate David and any other that might have been involved in getting issue resolved. it was a very nice experience to do business with this group. More

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Your service reminds me of vacuum cleaner.. it took from 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it started, and I was only told to “call roadside assistance” is infuriating. After getting the vehicle to your so called service department, not once in two and a half months did anyone call me to update me on the status of the parts. When I called to inquire, the calls were not returned as requested. It would be interesting to know when the parts actually arrived at your facility and then why I was not notified so that a repair could be arranged. It's quite obvious to me that people are not doing what they are paid to do. More

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The entire staff in the service department makes sure you are attended to as soon as you pull up. I don't mind taking my truck in for service! are attended to as soon as you pull up. I don't mind taking my truck in for service! More

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Always a pleasure coming in for vehicle service. Advisors are nice and makes you feel welcome. Cars are done right the first time and I’m always satisfied. are nice and makes you feel welcome. Cars are done right the first time and I’m always satisfied. More

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Exceptional Service David Pruitt was very professional and Alyson was very helpful at check out. I would highly recommend Master Automotive for servicing your vehicle. A David Pruitt was very professional and Alyson was very helpful at check out. I would highly recommend Master Automotive for servicing your vehicle. As I waited for the service to be performed Eddie Overby came by to see how things were going. More

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David Pruitt and the rest of the staff were extremely professional, timely and courteous. Thank you for the prompt and complete service visit. Well done! professional, timely and courteous. Thank you for the prompt and complete service visit. Well done! More

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Once again David and his team in the service department took care of my vehicle in a timely and professional manner!! Master #1!! Thank you! 😊👏🏻 took care of my vehicle in a timely and professional manner!! Master #1!! Thank you! 😊👏🏻 More

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