Donald Ostrom
Donald Ostrom at Lithia Hyundai of Reno

Donald Ostrom

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
70 Reviews
4.6

70 Reviews

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70 Reviews of Donald Ostrom

November 07, 2025

Dealership Rating
Employee Rating

I am always treated very well and promptly served when I do need something. Thank you service team. More

by TRENACERDA
Service Price Transparency
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Recommend Dealer
Yes
Nov 10, 2025

Lithia Hyundai of Reno responded

Thank you for the five stars! We’re happy to hear you’re always treated well and receive prompt service. We appreciate your support!

November 01, 2025

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Took care of the recall I had no problem. Waiting area could do with outlets for laptops or phones however;). The coffee machine is greatly appreciated. More

by JWOSBORN
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Recommend Dealer
Yes
Nov 03, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We’re glad your recall service went smoothly, and we appreciate your feedback about the waiting area. We'll keep that in mind. See you next time!

October 22, 2025

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Employee Rating

Heather was very helpful and answered my concerns with my car. She is very efficient in what she does Lithia Hyundai is going to my go to for my next vehicle More

by KCHALLSTROM
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Recommend Dealer
Yes
Oct 27, 2025

Lithia Hyundai of Reno responded

It's awesome to hear Heather provided such helpful service at Lithia Hyundai of Reno. We are grateful for your business and look forward to helping you again in the future! Safe travels!

October 04, 2025

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Kind! Considerate, this Sales company set out to create a winning environment! Thank you all. More

by DELMONROE88
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Recommend Dealer
Yes
Oct 06, 2025

Lithia Hyundai of Reno responded

Hi, We appreciate the review. We are glad your time with us was a good experience. We hope to see you again here at Lithia Hyundai of Reno.

August 24, 2025

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Professional and easy to do business. The second vehicle I bought from Lithia Hyundai in Reno More

by TONYABELL102972
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Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Drea McGiffin

Aug 25, 2025

Lithia Hyundai of Reno responded

We are happy to hear that your second vehicle purchase with us here at Lithia Hyundai of Reno was a great one. Thank you for your continued support and trust in us. We look forward to working with you again next time!

August 07, 2025

Dealership Rating
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This dealership is clean and tidy. The service crew is awesome. Heather was informative, kind and helpful. She helped me on my lats visit. More

by aniebug11
Service Price Transparency
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Recommend Dealer
Yes
Aug 08, 2025

Lithia Hyundai of Reno responded

We appreciate you sharing your 5-star experience here at Lithia Hyundai of Reno! We're glad to hear Heather and our team provided you with professional and attentive service during your last visit. We appreciate your feedback and look forward to assisting you again with any future needs. Until next time!

May 20, 2025

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Employee Rating

They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. More

by Timothy
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2025

Lithia Hyundai of Reno responded

Timothy, we're glad to hear that our team at Lithia Hyundai of Reno provided you with friendly and efficient service. Thank you for sharing your experience!

March 23, 2025

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Employee Rating

Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys! More

by Allen
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Recommend Dealer
Yes
Mar 24, 2025

Lithia Hyundai of Reno responded

Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!

March 22, 2025

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Employee Rating

Excellent group to work with. From sales down to finance I can’t recommend them enough More

by SLAGLEMATTHEW
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Recommend Dealer
Yes
Mar 24, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. Stop by and see us again soon!

January 21, 2025

Dealership Rating
Employee Rating

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 23, 2025

Lithia Hyundai of Reno responded

DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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