Donna Gallo
Donna Gallo at W&L Subaru

Donna Gallo | Page 2

Internet Sales Representative

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

4.9
184 Reviews

Internet Sales and Customer Care is my favorite arena because I genuinely like people. Since starting here, I have assisted over 200 customers each year in joining our W&L Subaru family! I'd love to help you too. I believe our customers should feel comfortable every step of the way. So how can I make your road to car buying a smooth trip?

4.9

184 Reviews

Write a Review

Dealership Experience

9 yrs, 7 mos

Industry Experience

23 yrs

Languages Spoken

English English

184 Reviews of Donna Gallo

April 23, 2023

Dealership Rating
Employee Rating

Very professional dealership. Saw the vehicle online and went down to look at it and test drive it.It was in great condition and drove great.My wife and I ended up buying it. More

by lagermonster100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dale Long , Mark Piercy

Apr 27, 2023

W&L Subaru responded

Thank you so much!

March 01, 2023

Dealership Rating
Employee Rating

Sales people are just puppets there. Misleading vehicle description/specs. Pre-owned vehicles are way overpriced compared to the “fair market value” on blue book. More

by C38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Robert Shoup, Greg Christine

Mar 02, 2023

W&L Subaru responded

Thank you for the feedback. We apologize if there was any confusion regarding the description or specs of the vehicle. Regarding pricing, we appreciate your comments and we will definitely make use of them as we evaluate our pricing strategies going forward. Thanks again and have a great day.

February 04, 2023

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Employee Rating

The buying experience was five stars. Austin juggled several potential buyers with ease and made me feel I had his complete attention. Owen was patient and thorough. Robert moved thing More

by sgoddard1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup , Austin (last name unknown) and Owen Long

Feb 08, 2023

W&L Subaru responded

Thank you for the feedback. We are sorry for any confusion over the hitch. We will definitely make a note of what occurred here to improve customer experience going forward. Thanks again and have a great day.

February 03, 2023

Dealership Rating
Employee Rating

When I arrived at the site, the car was warm, running, and the sales person was waiting at the door at the time I was scheduled to meet. More

by sc17842
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Rorke

Feb 03, 2023

W&L Subaru responded

Thanks you for the review!

January 28, 2023

Dealership Rating
Employee Rating

Service was great as was the waiting area. Liked the video of my car being serviced. More

by flyfsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Alex Capolupo

Jan 31, 2023

W&L Subaru responded

Thanks!

January 22, 2023

Dealership Rating
Employee Rating

Alex was fantastic, a delight to speak with and knowledgeable about what I was looking for. A kind, considerate, and pleasant salesman would be hard to find. I appreciated the way he handled the sa More

by kreader
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Capolupo, Tony Kauffman

Jan 23, 2023

W&L Subaru responded

Thank you so much for taking the time to share your experience online!

January 10, 2023

Dealership Rating
Employee Rating

This is a top rate dealership with customer satisfaction their primary goal. Each step of the process from initial testing of the product to making sure the customer is totally comfortable with their new pu More

by clprintzen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bassett, Becky Kline, Roy Beck, Tony Kauffman , Shaunda Zeigler, Owen Long. KJ

Jan 16, 2023

W&L Subaru responded

Thank you so much for your review! It was our pleasure helping you! If you need anything else, just let us know!

December 21, 2022

Dealership Rating
Employee Rating

Friendly service staff and fast service. kept me informed as to the completion of the work to be completed. More

by haasronald95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2022

W&L Subaru responded

Thanks!

December 15, 2022

Dealership Rating
Employee Rating

Easiest purchase process I’ve ever had buying a vehicle. Everyone was fantastic. I’d buy a car from these folks again More

by schaderl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup, Dale Long

Dec 21, 2022

W&L Subaru responded

Thank you! We really appreciate the feedback!

December 10, 2022

Dealership Rating
Employee Rating

One of the best Subaru dealerships, people are kind and friendly. Coffee needs improvement, not good at all. More

by roweaver2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dale Long, Tony Kauffman

Dec 13, 2022

W&L Subaru responded

Hi and thanks for the feedback! We apologize that the coffee is not to your liking. Feel free to try any of the other free beverages we have in our customer lounge, including sodas, water, and fruit juices. We also have a free cappuccino/cocoa machine as well (it's pretty delicious!). Thanks again, and have a great day!

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