Dorit Figueroa | Page 6

I purchased a vehicle on 9/5/24 from this dealership, and within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met w within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met with Tom Rodkey (Service Manager) and he test drove my vehicle and concluded that the rotors were bad. At that time, Tom introduced me to the Used Car Manager (Carlos Arias). That is when my expectation of Mercedes Benz customer serviced went downhill fast. Carlos proceeded to tell me that the car passed the inspection (which is bias because it is conducted by Mercedes, probably his department) and he refused to fix the rotors. Please note: This is my fourth (4th) Benz, and my worst encounter with one of their employees. One of the reasons that I choose to do business with Mercedes is because their level of customer service is EXCELLENT. No customer that just purchased a vehicle should encounter the RUDENESS that Carlos displayed toward me, He told me to return the car because he was not going to fix it. Everything about his tone and demeanor was DISRESPECTFUL, and I was very disappointed. As a result, I spoke to Dorit Figueroa and she went over her head to the General Manager (Jim Elefantis). Jim explained the issue with fixing the car while understanding my position. It is not what you say but how you say it. Jim provided the level of customer service that I have grown to love about Mercedes. He had my rotors repaired and I was a happy customer. I am so glad Jim turned that disappointing experience around. Thank you Julian, Brad, Tom, Dorit and Jim for making this repeat customer happy. You all renewed my belief in Mercedes Benz and the excellent level of service they provide to their customers. As a side note, I had an employee and customer inform me discreetly that they had to deal with Carlos' bad attitude and they were not surprise by my encounter with him. They told me to stand my ground. More

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i had a great experience with chevist and with the dealership they helped me a lot dealership they helped me a lot More

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I purchased a car from Mercedes-Benz of Silver Spring and had the best experience. My sales consultant Chevist Mitchell, was the best!!! He was very kind, patient, knowledgeable and swift. I would highly had the best experience. My sales consultant Chevist Mitchell, was the best!!! He was very kind, patient, knowledgeable and swift. I would highly recommend purchasing a vehicle from this dealership using Chevist Mitchell. More

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Julian, my sales consultant was the best! Very knowledgeable and professional through out the whole process. I would recommend you go see Julian for your next Mercedes. Very knowledgeable and professional through out the whole process. I would recommend you go see Julian for your next Mercedes. More

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It was great working with Chevist. His customer service and experience proved to be invaluable during the whole process. I recommend contacting him if you’re looking for a extremely gr His customer service and experience proved to be invaluable during the whole process. I recommend contacting him if you’re looking for a extremely great deal on a Mercedes. More

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Today (July 20, 2024), we purchased a vehicle from this dealership. We had the pleasure to work with Mr. James McDonald and Mr. Julian Chin. Julian received our call first, and gave us the pertinent inf dealership. We had the pleasure to work with Mr. James McDonald and Mr. Julian Chin. Julian received our call first, and gave us the pertinent information over the phone. When we arrived at the dealership, Julian enlisted James' help since he was assisting a customer. Both of these gentlemen were pleasant, professional and knowledgeable. James worked patiently with us in helping us have a working knowledge of how to operate the vehicle. James and Julian worked as a team to make sure we had the best customer experience possible. We would certainly recommend this dealership and these representatives to family, friends, and other. Dorit did an excellent job in explaining all of the details about the finances and warranties. A Very Good Experience, Lawrence, Rachel and Reese More

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Julian Chin was my sales representative and made the process of buying my new car go very swiftly. He is very professional and a warm human being at the same time. He is very knowledgeable about the Mer process of buying my new car go very swiftly. He is very professional and a warm human being at the same time. He is very knowledgeable about the Mercedes Benz product and makes acquiring one a pleasure. I will come back to him for my next car purchase. It was also a pleasure to work with Finance Director Dorit, and the Concierge Rene. More

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Chevist Mitchell is everything you would expect from your Mercedes Benz salesperson. We traveled four hours to Silver Springs to purchase our certified Mercedes Benz from Chevist. He went above and beyond to Mercedes Benz salesperson. We traveled four hours to Silver Springs to purchase our certified Mercedes Benz from Chevist. He went above and beyond to make our experience unforgettable. From the time we began working together over the phone and via Facetime, I felt secure with the service I was receiving from Chevist. He worked to ensure a timely and smooth sales experience for us. Chevist is very knowledgeable, professional, patient, and has a wonderful personality. I am happy to recommend Chevist, and Mercedes of Silver Springs to my family and friends. More

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I recently had the pleasure of working with Edward, an exceptional car sales consultant who went above and beyond to ensure my complete satisfaction. From the moment I stepped into the dealership to the f exceptional car sales consultant who went above and beyond to ensure my complete satisfaction. From the moment I stepped into the dealership to the final purchase, his unwavering dedication to understanding and meeting my specific needs was truly impressive. Right from the start, Edward demonstrated a genuine interest in my preferences and requirements. He took the time to actively listen to my concerns and desires, never pressuring me into making a hasty decision. His approach was focused on finding the perfect car for me, rather than simply making a quick sale. This level of attentiveness made me feel valued as a customer and built trust from the outset. Thank you for making my car buying experience a great one! More

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I’ve spent 40+ years providing superior customer satisfaction within a corporate environment. Now retired, it is very important that I identify and applaud the efforts of Chevist Mitchell. I was tre satisfaction within a corporate environment. Now retired, it is very important that I identify and applaud the efforts of Chevist Mitchell. I was treated with respect and educated in the fine points of this particular vehicle. I certainly received the high degree of information and service above and beyond my expectations going in. More

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