Dorit Figueroa | Page 6

Make sure to ask for cliff if you are looking for a good salesman, he took good care of us and finance did a great job with a approval. salesman, he took good care of us and finance did a great job with a approval. More

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We just bought a Mercedes, and Cliff made the whole experience amazing! He was super funny and really knew his stuff. He walked us through all the car’s features and helped us pick the perfect one. Hon experience amazing! He was super funny and really knew his stuff. He walked us through all the car’s features and helped us pick the perfect one. Honestly, he made the whole process way easier and way more fun. More

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Edward Moore and Dorit always offer a pleasurable experience. They're very knowledgeable and always professional. I've always found what I wanted from the fleet at mile one Mercedes Benz experience. They're very knowledgeable and always professional. I've always found what I wanted from the fleet at mile one Mercedes Benz More

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I purchased a vehicle on 9/5/24 from this dealership, and within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met w within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met with Tom Rodkey (Service Manager) and he test drove my vehicle and concluded that the rotors were bad. At that time, Tom introduced me to the Used Car Manager (Carlos Arias). That is when my expectation of Mercedes Benz customer serviced went downhill fast. Carlos proceeded to tell me that the car passed the inspection (which is bias because it is conducted by Mercedes, probably his department) and he refused to fix the rotors. Please note: This is my fourth (4th) Benz, and my worst encounter with one of their employees. One of the reasons that I choose to do business with Mercedes is because their level of customer service is EXCELLENT. No customer that just purchased a vehicle should encounter the RUDENESS that Carlos displayed toward me, He told me to return the car because he was not going to fix it. Everything about his tone and demeanor was DISRESPECTFUL, and I was very disappointed. As a result, I spoke to Dorit Figueroa and she went over her head to the General Manager (Jim Elefantis). Jim explained the issue with fixing the car while understanding my position. It is not what you say but how you say it. Jim provided the level of customer service that I have grown to love about Mercedes. He had my rotors repaired and I was a happy customer. I am so glad Jim turned that disappointing experience around. Thank you Julian, Brad, Tom, Dorit and Jim for making this repeat customer happy. You all renewed my belief in Mercedes Benz and the excellent level of service they provide to their customers. As a side note, I had an employee and customer inform me discreetly that they had to deal with Carlos' bad attitude and they were not surprise by my encounter with him. They told me to stand my ground. More

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i had a great experience with chevist and with the dealership they helped me a lot dealership they helped me a lot More

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I purchased a car from Mercedes-Benz of Silver Spring and had the best experience. My sales consultant Chevist Mitchell, was the best!!! He was very kind, patient, knowledgeable and swift. I would highly had the best experience. My sales consultant Chevist Mitchell, was the best!!! He was very kind, patient, knowledgeable and swift. I would highly recommend purchasing a vehicle from this dealership using Chevist Mitchell. More

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Julian, my sales consultant was the best! Very knowledgeable and professional through out the whole process. I would recommend you go see Julian for your next Mercedes. Very knowledgeable and professional through out the whole process. I would recommend you go see Julian for your next Mercedes. More

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It was great working with Chevist. His customer service and experience proved to be invaluable during the whole process. I recommend contacting him if you’re looking for a extremely gr His customer service and experience proved to be invaluable during the whole process. I recommend contacting him if you’re looking for a extremely great deal on a Mercedes. More

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Today (July 20, 2024), we purchased a vehicle from this dealership. We had the pleasure to work with Mr. James McDonald and Mr. Julian Chin. Julian received our call first, and gave us the pertinent inf dealership. We had the pleasure to work with Mr. James McDonald and Mr. Julian Chin. Julian received our call first, and gave us the pertinent information over the phone. When we arrived at the dealership, Julian enlisted James' help since he was assisting a customer. Both of these gentlemen were pleasant, professional and knowledgeable. James worked patiently with us in helping us have a working knowledge of how to operate the vehicle. James and Julian worked as a team to make sure we had the best customer experience possible. We would certainly recommend this dealership and these representatives to family, friends, and other. Dorit did an excellent job in explaining all of the details about the finances and warranties. A Very Good Experience, Lawrence, Rachel and Reese More

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Julian Chin was my sales representative and made the process of buying my new car go very swiftly. He is very professional and a warm human being at the same time. He is very knowledgeable about the Mer process of buying my new car go very swiftly. He is very professional and a warm human being at the same time. He is very knowledgeable about the Mercedes Benz product and makes acquiring one a pleasure. I will come back to him for my next car purchase. It was also a pleasure to work with Finance Director Dorit, and the Concierge Rene. More

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