Doug Gilmer
Doug Gilmer at Northside Lexus

Doug Gilmer | Page 5

Sr. Financial Services Manager

Northside Lexus

24222 Interstate 45 North
Spring , TX 77386

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4.8
163 Reviews

Dealership Experience

19 yrs

Industry Experience

34 yrs, 3 mos

4.8

163 Reviews

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163 Reviews of Doug Gilmer

March 31, 2024

Dealership Rating
Employee Rating

Northside lexus is the most amazing dealership in Houston and you wouldn’t find a more personable and caring salesperson than Erica who really cares about her customers and their needs. I would recommend Eri More

by LOVESTOSKI24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erica Pollino

Apr 01, 2024

Northside Lexus responded

We're delighted to know you had such a positive experience with Erica at Northside Lexus! Your recommendation means the world to us. We look forward to serving your automotive needs in the future!

March 26, 2024

Dealership Rating
Employee Rating

My wife wasn’t happy when we leaving the dealer because the sale man wasn’t look like he was happy to sever us , not just my wife not happy but my friend the refer us . And we not even got a key chain for More

by DUNG_NGUYEN1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jesse Busboom

Mar 27, 2024

Northside Lexus responded

Dung, I'm sorry to learn about your experience. We aim for everyone who visits us to feel welcomed and valued, so it's disappointing that we didn't meet those expectations this time around. Your feedback is important in helping us improve our service standards. If you're open to discussing this further or if there are any other issues you'd like addressed, please reach out directly. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

March 06, 2024

Dealership Rating
Employee Rating

The dealership was very nice. They did a great job processing our purchase in a timely and efficient manor. The whole process was painless. More

by shon.rogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rylan Pruitt

Mar 06, 2024

Northside Lexus responded

Shon - We're delighted to know your car-buying experience at Northside Lexus was efficient and painless. Thanks for sharing this positive feedback! Safe travels in your new vehicle.

March 05, 2024

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Employee Rating

Excellent attention to detail and service. Thanks again the Northside Lexus team for your efforts in promptly closing this transaction.. Scott More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Donnie Holcomb, Pat Pendergast

Mar 06, 2024

Northside Lexus responded

Scott, we're glad to know you appreciated our attention to detail and prompt service at Northside Lexus. Thank you for your kind words!

February 27, 2024

Dealership Rating
Employee Rating

Very customer oriented. Responsive to request. Professional and easy to deal with. Had a wonderful experience and love my Lexus. More

by nancysmith0408
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Makrakis, Nathan Makrakis , Herb Mills 5 stars as well

Feb 27, 2024

Northside Lexus responded

Nancy, we're so glad to know you had a wonderful experience with us at Northside Lexus. Enjoy your new ride and thank you for the positive feedback!

February 20, 2024

Dealership Rating
Employee Rating

Donnie is a wonderful sales person and we appreciate him immensely. This was our third Lexus with him. He knows us and understands our needs. More

by loistrego
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2024

Northside Lexus responded

We're so glad to know that Donnie has been able to assist you with your Lexus purchases at Northside Lexus, Lois. It's great when our team can truly understand and meet the needs of our customers. Thanks for sticking with us!

February 14, 2024

Dealership Rating
Employee Rating

Randy was very thorough, made the deal with no problem . Would definitely purchase again from here More

by Shughymes1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Covert

Feb 15, 2024

Northside Lexus responded

It is great to hear that Randy helped you secure a deal with no problems. Thank you for choosing Northside Lexus. We are here to help with any future automotive needs!

February 02, 2024

Dealership Rating
Employee Rating

Great vehicles, great personnel, great value for your investment, awesome facilities with all the bases covered More

by jken41
Sales Price Transparency
Recommend Dealer
Yes
Feb 02, 2024

Northside Lexus responded

Thanks for the high praise! We're glad to know you had a great experience at Northside Lexus. Enjoy your new ride!

January 18, 2024

Dealership Rating
Employee Rating

First salesman would not call with updates, I would have to call to get updates. Second salesmen would not work with me on Morgan Stanley - Lexus $750 certificate, so was out $750. More

by BFARRAR1
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Doug Tosh, Jesse Busboom

Jan 18, 2024

Northside Lexus responded

I'm sorry to read about your experience with our sales team. We aim for clear communication and customer satisfaction, so it's disappointing to see we've missed the mark in this case. I'd like an opportunity to discuss this further and find a way forward that leaves you feeling better about your interactions with us. Please feel free to reach out at your earliest convenience - Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

January 16, 2024

Dealership Rating
Employee Rating

They have an elite team of great and friendly individuals who know how to address the needs of potential buyers. Tyler Stephen's was extremely courteous and treated my wife and I as family. More

by polyman957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Stephens, Rylan Pruitt

Jan 16, 2024

Northside Lexus responded

We're so glad to know that you felt like family during your visit with us at Northside Lexus! It's great to see Tyler and the team could provide a top-notch experience. Thanks for choosing us, we appreciate it!

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