Doug Gilmer | Page 4

Michael was extremely professional throughout the entire process of purchasing my car. From the moment I put down the deposit until a year later when the car was delivered, he kept me informed about entire process of purchasing my car. From the moment I put down the deposit until a year later when the car was delivered, he kept me informed about the timeline and delivery status. After the purchase, he patiently showed me how to use all the features of my new car. He even followed up with a phone call to ensure I remembered everything and asked if I had any additional questions, assuring me he would be available for further assistance. His professionalism and attention to detail were exceptional. More

by CORNELLIA.ANGELLE Verified Customer Verified Customer

Report | Print

Rex was extremely professional and made the complete transaction as smooth as any consumer would expect. No pressure from Finance (Doug) but explained the pros of all options leaving the decision making transaction as smooth as any consumer would expect. No pressure from Finance (Doug) but explained the pros of all options leaving the decision making to the customers, this is very important. More

by patelpump Verified Customer Verified Customer

Report | Print

Needham was so helpful and very professional. I am so glad I got him as a recommendation. He showed us several options that were within our budget. He notified me once the car came in and was rea I am so glad I got him as a recommendation. He showed us several options that were within our budget. He notified me once the car came in and was ready. He really made the whole process stress-free and just a really great experience. My wife was so happy and because of that, so was I. More

by Martin Verified Customer Verified Customer

Report | Print

Fantastic dealership experience: impeccable service, knowledgeable staff, and seamless process from start to finish. Highly recommend! knowledgeable staff, and seamless process from start to finish. Highly recommend! More

by YONNYD Verified Customer Verified Customer

Report | Print

This is an absolutely wonderful dealership. Every employee is extremely professional and treats customers with respect. Our salesman, Nick, is exceptional! He is a great communicator and helped Every employee is extremely professional and treats customers with respect. Our salesman, Nick, is exceptional! He is a great communicator and helped me find the car of my dreams! More

by SHARONFINGER7 Verified Customer Verified Customer

Report | Print

Customer service is not dead! ! Northside Lexus has great customer service and a very smooth buying experience. Jason was extremely patent and worked with us to find the right ca ! Northside Lexus has great customer service and a very smooth buying experience. Jason was extremely patent and worked with us to find the right car. More

by dave.wco Verified Customer Verified Customer

Report | Print

It was an ok experience, though I felt some things were not as transparent as I had expected it should be. With my good credit score, the finance staff offered me a loan with the highest interest rate when not as transparent as I had expected it should be. With my good credit score, the finance staff offered me a loan with the highest interest rate when there were options for lesser interest rate. I had to ask questions for him to check other banks with better interest rate. I felt really bad and disappointed at that point. There was no reason for that kind of treatment. I verbalized how disappointed I was to him. More

by preazee Verified Customer Verified Customer

Report | Print

Everything was great since we walk in . The attention was fast and amazing very good experience The attention was fast and amazing very good experience More

by kathiamuller Verified Customer Verified Customer

Report | Print

Excellent concept on how to treat customers. Very knowledgeable about the product you are looking for. They take great care in what you want and surpass all other dealerships I have felt with in Very knowledgeable about the product you are looking for. They take great care in what you want and surpass all other dealerships I have felt with in the past. It is definitely a hassle free place to shop. Just want to say thank you to Chris Harris, definitely salesman I would recommend to everyone More

by brucelovett81 Verified Customer Verified Customer

Report | Print

Ms. Nguyen very helpful in demonstrating all the features of the vehicle. She was very knowledgeable, patient and answered all our questions. Hunter McRight did an outstanding work on setting up all the of the vehicle. She was very knowledgeable, patient and answered all our questions. Hunter McRight did an outstanding work on setting up all the systems to our requests and explaining how to operate the systems.. More

by ldleavell Verified Customer Verified Customer

Report | Print