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Doug MacAdam

Overview Reviews (530) Inventory (368)

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Doug MacAdam

Doug MacAdam | Page 6

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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4.9

530 Reviews

Overview Reviews (530) Inventory (368)

Dealership Experience

42 yrs, 6 mos

Industry Experience

42 yrs, 6 mos

4.9

530 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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530 Reviews of Doug MacAdam

April 09, 2026

Dealership Rating

Employee Rating

Service representative was very knowledgeable and helpful. We will return to Smyth again. Thank you. helpful. We will return to Smyth again. Thank you. More

by Matt Brauner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 09, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience with our service team’s expertise and helpfulness. We look forward to assisting you with your Volvo XC60 on your next visit. Enjoy!

April 08, 2026

Dealership Rating

Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I know he is ensuring the best quality and care with my car. As long as Mark is Volvo, I will be with Volvo. More

by ASAUNDERS0929

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

Apr 08, 2026 -

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 03, 2026

Dealership Rating

Employee Rating

Courteous, informative and respectful of both my time and the fact that the car was brought in for what appeared to be the same problem for the second time in a week the fact that the car was brought in for what appeared to be the same problem for the second time in a week More

by barry.bearg

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Apr 03, 2026 -

Smythe Volvo Cars responded

We’re glad our team offered respectful service and clear updates while honoring your time on a return visit. Thank you for bringing your Volvo in again so we could focus on finding a lasting solution. Please reach out if you need any additional assistance. Enjoy!

April 03, 2026

Dealership Rating

Employee Rating

smythe is always great helpful and communicative this ai bot is a little annoying tbh ?? bot is a little annoying tbh ?? More

by Antonio m Osorio

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Apr 05, 2026 -

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy! Smythe Volvo Cars

March 30, 2026

Dealership Rating

Employee Rating

Always great. I didn't buy my car at Smythe but always go for service- always helpful, honest, friendly. I didn't buy my car at Smythe but always go for service- always helpful, honest, friendly. More

by SSBILENKER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Mar 30, 2026 -

Smythe Volvo Cars responded

Your continued loyalty for your Volvo XC40 service means a lot to our team. Doug and our service staff strive to deliver honest, friendly support every visit. We look forward to helping you again soon. Enjoy!

March 27, 2026

Dealership Rating

Employee Rating

Great job! Doug McAdam was very thorough in how he took care of the car and in all communications. A pleasure to work with! Doug McAdam was very thorough in how he took care of the car and in all communications. A pleasure to work with! More

by douglas.bradley55

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Mar 27, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug provided detailed service on your Volvo XC90 and kept communication clear. We appreciate you sharing your experience. Enjoy!

March 26, 2026

Dealership Rating

Employee Rating

Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More

by ABIANCHI2011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Billy Shannon

Mar 27, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

March 22, 2026

Dealership Rating

Employee Rating

Great work. Honest. Reliable. Fast. Work was performed in a timely manner and properly. Doug and Volvo were honest with repairs needed. It was a fast turnaround. Honest. Reliable. Fast. Work was performed in a timely manner and properly. Doug and Volvo were honest with repairs needed. It was a fast turnaround. More

by MICHAEL.CORVEY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Mar 23, 2026 -

Smythe Volvo Cars responded

Your five-star review made our day. We’re pleased you experienced honest, reliable, and fast service. Doug and our team take pride in completing Volvo repairs properly and on schedule. Enjoy!

March 22, 2026

Dealership Rating

Employee Rating

Always helpful and friendly. Highly recommended They treat their customers like family and it shows Highly recommended They treat their customers like family and it shows More

by rcerza

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Mar 22, 2026 -

Smythe Volvo Cars responded

Thank you for recommending our service. Doug and our team are pleased you felt welcomed like family during your Volvo XC40 service and appreciate your kind feedback. Enjoy!

March 21, 2026

Dealership Rating

Employee Rating

False engine warning tested and resolved . Great service , and timely, got me back on the road with no worries. Great service , and timely, got me back on the road with no worries. More

by DEVOFRANCIS18

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Mar 22, 2026 -

Smythe Volvo Cars responded

It’s great to know our service team resolved the false engine warning on your Volvo XC40 promptly and had you back on the road with confidence. Thank you for commending our timely response. Please let us know if you need further assistance. Enjoy!

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