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Doug MacAdam

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Doug MacAdam

Doug MacAdam | Page 5

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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4.9

533 Reviews

Overview Reviews (533) Inventory (364)

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

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533 Reviews of Doug MacAdam

May 03, 2026

Dealership Rating

Employee Rating

Long waiting time without updates. First update 1/12 - 2 hours in. Additional services recommended could not see physically the needed repair (Sunroof) sealant in a 2020. If this is co First update 1/12 - 2 hours in. Additional services recommended could not see physically the needed repair (Sunroof) sealant in a 2020. If this is common in Volvos it should be recall. More

by CGHINT

Verified Customer

Recommend Dealer

Other Employees Tagged: Doug MacAdam

May 08, 2026 -

Smythe Volvo Cars responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Kevin Flanagan

May 03, 2026

Dealership Rating

Employee Rating

Doug could not have been more helpful and pleasant to deal with! A+ service! Thank you! deal with! A+ service! Thank you! More

by TERRYBRENAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 03, 2026 -

Smythe Volvo Cars responded

It’s fantastic Doug was able to assist you so pleasantly during your Volvo XC40 service. We’re glad the experience lived up to your expectations. Thank you for the five-star feedback! Enjoy!

May 02, 2026

Dealership Rating

Employee Rating

Everything was efficient and easy. Doug was a good communicator all the way through the process. Doug was a good communicator all the way through the process. More

by STEVEN.M.JONES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 02, 2026 -

Smythe Volvo Cars responded

It’s great to know our service team made the maintenance on your Volvo V60 Cross Country both efficient and clear. Doug is pleased to have kept you informed at every step. We look forward to assisting you again when you need service. Enjoy!

April 30, 2026

Dealership Rating

Employee Rating

Great Doug MacAdam is a real professional and makes me feel totally comfortable dealing with Smythe feel totally comfortable dealing with Smythe More

by BrettHaire

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Apr 30, 2026 -

Smythe Volvo Cars responded

We’re glad Doug helped you feel comfortable with our service team. Thank you for trusting us with your Volvo. We look forward to serving you again. Enjoy!

April 29, 2026

Dealership Rating

Employee Rating

Everything went well as expected. There was only as issue with their texting function which did not work in my case so it was delayed. I also want to recognize Patrick as I paid m There was only as issue with their texting function which did not work in my case so it was delayed. I also want to recognize Patrick as I paid my bill. He explained what they did, answered my questions and gave me a heads up on the much more comprehensive checkup and maintenence for next year. More

by PATRICIA.DOLGIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson, Patrick Mclaughlin

Apr 29, 2026 -

Smythe Volvo Cars responded

We’re pleased your Volvo service met your expectations. Patrick enjoyed explaining the completed work and outlining next year’s maintenance, and we apologize for the texting delay. Thanks for recognizing Patrick’s efforts and for your patience. Enjoy!

April 26, 2026

Dealership Rating

Employee Rating

I have been a Smythe Volvo customer for over 35 years and all I have driven are Volvos. I find them to be the perfect combination of pleasing design and excellent performance. Doug MaAdam and the Smythe fa all I have driven are Volvos. I find them to be the perfect combination of pleasing design and excellent performance. Doug MaAdam and the Smythe family go out of their way to meet my sales and service needs. Most important Volvo and Volvo Service has lept my family safe on New Jersey's Highways. More

by Peter B L

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Scott Jackson, Tina Dewald, Billy Shannon

Apr 26, 2026 -

Smythe Volvo Cars responded

Your loyalty over 35 years truly stands out, and we’re pleased the design and performance of your Volvo continue to meet your expectations. Doug and our team take pride in ensuring your XC70 receives the care it deserves. It’s especially rewarding to know our work has helped keep your family safe on New Jersey roads. Enjoy!

April 24, 2026

Dealership Rating

Employee Rating

Friendly & reliable service. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. More

by rrosenbaum

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward , Doug MacAdam

Apr 24, 2026 -

Smythe Volvo Cars responded

It’s wonderful to hear that Doug and Tom provided attentive, thorough care for your Volvo XC70. We’re glad you felt informed throughout the day, and it means a lot to have your family’s trust for over 40 years. Thank you for your continued loyalty. Enjoy!

April 23, 2026

Dealership Rating

Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers well organize they know how to take care of customers More

by AMANDA.G.MACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

Apr 23, 2026 -

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 23, 2026

Dealership Rating

Employee Rating

Doug represents a rare combination of honesty, competence and responsiveness. A reason for why we are buying another Volvo. and responsiveness. A reason for why we are buying another Volvo. More

by EVST09

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Apr 23, 2026 -

Smythe Volvo Cars responded

We appreciate you sharing your experience with Doug. We’re thrilled his integrity and competence led you to purchase another Volvo. It was a pleasure servicing your XC90 and we look forward to assisting you again. Enjoy!

April 21, 2026

Dealership Rating

Employee Rating

I have been a very happy customer of Smythe Volvo for almost 40 years. Every time I go there they make me feel like family! almost 40 years. Every time I go there they make me feel like family! More

by BrettHaire

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Apr 21, 2026 -

Smythe Volvo Cars responded

Thank you for entrusting your Volvo XC70 to us for nearly 40 years. Doug and the team are delighted to have you as part of our service family and look forward to many more visits. Enjoy!

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