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Doug Settle
323 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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324 Reviews of Doug Settle
October 23, 2014
"Best Dealership in Town" Don Ayers employees have always been courteous, experienced and very helpful. This is my 3rd Honda and very sure it will not be my last one. Keep up Don Ayers employees have always been courteous, experienced and very helpful. This is my 3rd Honda and very sure it will not be my last one. Keep up the good work! More
by einacamp
Other Employees Tagged: Jami Langham, Dillon Steenport
October 22, 2014
Doug and his service crew have always done excellent service My brother and I have been using Don Aryes Honda Service under Doug's management since 1996. We have been pleased with the excellent service and quali My brother and I have been using Don Aryes Honda Service under Doug's management since 1996. We have been pleased with the excellent service and quality of maintenance and repairs of the certified mechanics. More
by Albert Alvarez
Other Employees Tagged: Andy Hitzemann, Rick Squires, Jeremy Sullivan, Charles Suter , John Hofmann, Troy Johnson, Ben Rose, Kevin (don't last name) Auto Body
October 22, 2014
Consistent excellence One reason to stay in Honda's is Don Ayres service. It's clear that "service" can make a dealership and this is a GREAT example! One reason to stay in Honda's is Don Ayres service. It's clear that "service" can make a dealership and this is a GREAT example! More
by artcho
Other Employees Tagged: Troy Johnson
October 21, 2014
recall Dropped van off night before. Recall work completed on time. My car was washed and vacuumed..I don't remember the name of the person who did the work Dropped van off night before. Recall work completed on time. My car was washed and vacuumed..I don't remember the name of the person who did the work or called me. More
by rcunger8
October 17, 2014
Oil change I went in for an oil change. I was due for a 25k mile service which was supposedly only going to take an hour 15 minutes so we did that too. I spent a I went in for an oil change. I was due for a 25k mile service which was supposedly only going to take an hour 15 minutes so we did that too. I spent almost 3 hours at honda. Despite my unexpected wait time, Doug did keep checking back with us in the waiting area to update us on the progress. I definitely don't hold him responsible for the unexpected wait as I don't blame my waitress when my food is terrible. My main critique is that I just wish I would've known how long I would've been there because I would've gotten a ride as to not spend so long sitting in the waiting area. Regardless I know wait time can not always be predicted and of course I will be back when my Honda needs an oil change as I always get great customer service. More
by Imc_d
October 10, 2014
Great Experience Thank you for making this the best car shopping experience. Darrin went above and beyond to make sure that every question was answered. And most impor Thank you for making this the best car shopping experience. Darrin went above and beyond to make sure that every question was answered. And most importantly he treated me with respect. He was not a pushy sales guy. Thank you! More
by knapier
Other Employees Tagged: Darrin Bickel, Bill Hulwick
October 09, 2014
Great Service I have always been completely satisfied w/ the service department at Don Ayres. Not only are the service techs knowledgeable and friendly, but the wo I have always been completely satisfied w/ the service department at Don Ayres. Not only are the service techs knowledgeable and friendly, but the work is quick and done right the first time. Their waiting area is equipped with a TV, phone charging stations and free beverages. The whole experience is pleasant and I never feel like it is an inconvenience. I would recommend them to anyone. As far as sales go, I have always worked w/ Chris Demetriades and he has been great. He is always checking to see how I am doing and if I have any issues w/ my vehicle. He will go the extra mile to get me the deal I am looking for and he always does it w/ a positive attitude. Chris has been a pleasure to work with. More
by Courtney Muncie
Other Employees Tagged: Chris Demetriades
October 02, 2014
The Best Doug Settle is THE best customer oriented employee I've seen in years. I come from the service industry and understand what great service is. Doug Settle is THE best customer oriented employee I've seen in years. I come from the service industry and understand what great service is. More
by dmiller03091949
September 29, 2014
Excellence all around I have purchased a number of vehicles from Don Ayres Honda. I have always been impressed by the excellence of the dealership -- from the sale of the I have purchased a number of vehicles from Don Ayres Honda. I have always been impressed by the excellence of the dealership -- from the sale of the vehicle to the servicing of the vehicle. The entire staff is highly competent, friendly, helpful and thorough. Don Ayres Honda is a great place to buy a great car. More
by radtkers
Other Employees Tagged: Rick Squires
September 15, 2014
Simply the best . . . Doug & Kevin are the only service employees that make me feel good about spending money on my Hondas. Their honest, integrity and attention to detail Doug & Kevin are the only service employees that make me feel good about spending money on my Hondas. Their honest, integrity and attention to detail are critical components of my repeat business @ Don Ayres. I look forward to visiting their Service dept and frequently find myself doing commercials for them when discussing in my social circles. The mechanics appear to be class act parts of the team. I would love the opportunity to meet some of them who work on my car. More
by jlencke
Other Employees Tagged: Kevin Cappelli , Ed Feipel
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