Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 11

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

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459 Reviews of Douglas Velasco

November 11, 2024

Dealership Rating
Employee Rating

Excellent service and they are helpful. The service are always satisfying. They should serve Donut and not only coffee while we're waiting. Only if they can. Thanks for the coffee. More

by kalaku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path. We will be sure to bring up your suggestions to upper management.

November 08, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster has always been good to me and my family. We all have a lot of Toyota’s. Would not go anywhere else More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Gus Alatorre , Annie Vodegel, Chanin Yescas

Nov 08, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

November 08, 2024

Dealership Rating
Employee Rating

Always quick and friendly service. Work completed in a timely manner. Inviting and clean waiting area accommodations. More

by courtney_brooks9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

November 08, 2024

Dealership Rating
Employee Rating

Good job great job good job great job great job good job great job good job More

by JOKERJJOHNSON1421
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

Nov 08, 2024

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

November 06, 2024

Dealership Rating
Employee Rating

It’s the most amazing service I have ever had at any Car Service! Everyone from receptionist to dealers to service professionals were all amazing and I am very grateful for top-notch customer service. They More

by celine10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Sonny Asaad, Annie Vodegel, Chanin Yescas

Nov 07, 2024

Toyota of Lancaster responded

We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

November 05, 2024

Dealership Rating
Employee Rating

I went to 2 other places and they could not find what was wrong. They order the part and it was fix in 2 days, perfect job thank you , my wife is also happy!!!! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

November 05, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster has been the dealership where should I alway buy my vehicle s grate personal good deals and everybody is professional More

by alexmiranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

November 04, 2024

Dealership Rating
Employee Rating

They don't offer shuttle and the communication is very poor. Other Toyota dealerships in the region offer shuttle service and warm customer service. More

by exec12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2024

Toyota of Lancaster responded

thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Unfortunately, we have not offered a shuttle since 2020 but please know we have made a note of your suggestion.

November 04, 2024

Dealership Rating
Employee Rating

Great customer services. We were in and out in a timely matter. Would go back More

by CMOMOV4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Toyota of Lancaster responded

Thank you so much for taking the time to leave us a 5-star review.

November 03, 2024

Dealership Rating
Employee Rating

Very fast and efficient they said it take about an hour. It took about 40 minutes so I don’t have to wait that long and just want to say thank you More

by DEBISMAILBOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

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