Duane Hill
Duane Hill at Martin Chevrolet

Duane Hill | Page 18

Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

Contact Me
4.7
210 Reviews

I've been working with General Motors as of August of 1979. Began my Career in the Janitorial and Prep side of the business at a Buick Dealership in Barrington, Illinois. I've worked my way up through the Body Shop, Quick Lube, Technician Apprenticeship, Parts Counter, Service Writer and then into Management of the Parts & Service Departments. Enjoying much success in all aspects of Dealership life. Even selling vehicles on days we had Special Events. In retrospect I've come to love what I do and the daily interactions with our Guests. Martin Chevrolet is a Dealership that has become my most prize position. We at Martin are a family, our every thought while providing "World Class Service" for our Guests is of compassion and that of solidarity for that purpose completely satisfying our them in every area of our Dealership.

Dealership Experience

13 yrs, 3 mos

Industry Experience

45 yrs, 10 mos

Specialties & Trainings

Fix Operations Management

Law Enforcement

4.7

210 Reviews

Write a Review

210 Reviews of Duane Hill

November 04, 2021

Dealership Rating
Employee Rating

Good customer service and easy to schedule an appointment. The waiting area was quite pleasant More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2021

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet's Service Team. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! - Martin Chevrolet

November 04, 2021

Dealership Rating
Employee Rating

Fixed the problem with no hassles.Fast, friendly, knowledgeable and kept us updated. Dealership was clean. More

by UNITEDIOWAGIRL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

Nov 06, 2021

Martin Chevrolet responded

We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure the service team knows how pleased you are with their service. Thank you! - Martin Chevrolet

November 02, 2021

Dealership Rating
Employee Rating

Was happy with Martin Chevy until my last visit. The service writer (Blake) was very fast and professional, however, the technician did not complete my service to the level I had previously experienced More

by Brendanjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Blake Hill

Nov 18, 2021

Martin Chevrolet responded

Brendanjs, On behalf of the service team here at Martin Chevrolet, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. We would like to discuss this further with you. If you could please return our service managers call, we would like to help you out. His name is Duane Hill and he can be reached at 815-459-4000. - Martin Chevrolet

October 19, 2021

Dealership Rating
Employee Rating

They’re always courteous and helpful, keeping me informed about what my vehicle needs to perform optimally. More

by A.SCHWADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, OC Cardoso , Aaron Grassel, Blake Hill, Brad Nichols

Oct 22, 2021

Martin Chevrolet responded

Thanks for taking the time to leave a review. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again next time! - Martin Chevrolet

October 13, 2021

Dealership Rating
Employee Rating

They have always responded and then completed the work timely...I have never had a problem with their work More

by kenneth.rawson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2021

Martin Chevrolet responded

Kenneth, Thank you for your review! We appreciate you choosing Martin Chevrolet for your service work and look forward to seeing you again next time! - Martin Chevrolet

October 06, 2021

Dealership Rating
Employee Rating

I'm still waiting on someone to call me back about a needed part since July. More

by rottenmom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ralph Stalesky, OC Cardoso , Aaron Grassel, Blake Hill, Brad Nichols

Oct 15, 2021

Martin Chevrolet responded

We are so sorry to hear about this. Is there a possibility that we don't have a correct phone number for you on file? We did try to call you back when this review was submitted but haven't heard back. Could you give us a call at 815-459-4000 when you have a moment? Thanks! Martin Chevrolet

October 02, 2021

Dealership Rating
Employee Rating

Very cordial “family “ half the dealership knows us, by name in service and sales and management. Always provide helpful suggestions. Mike M(?) on the sales floor has not led us astray. More

by burns_w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, James Dunn , Blake Hill, Steve Miehle, Paul Bomgarder(?)

Oct 06, 2021

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

October 01, 2021

Dealership Rating
Employee Rating

Great salesman- Joey StobGreat finance manager (Sorry, Great salesman- Joey Stob Great finance manager (Sorry, don’t remember his name.) Ed was a great help with an evening drop off for next day service. More

by kriscat55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2021

Martin Chevrolet responded

Thank you for the great review! It was a pleasure helping you out with your purchase and we hope to see you again next time! - Martin Chevrolet

September 20, 2021

Dealership Rating
Employee Rating

I’ve always been happy with the service I’ve received here. They have always been knowledgeable, quick, and get my cars fixed correctly. More

by donwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, OC Cardoso , Aaron Grassel

Sep 25, 2021

Martin Chevrolet responded

Don, We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

Took care of a small blemish on the roof rack. Paint was chipping and it had never been used. Owner called in his touch up guy and had it fixed, no charge for our continued patronage to being customers More

by weeldavid927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Hoyland, Ralph Stalesky, James Dunn, OC Cardoso , Aaron Grassel, Blake Hill, Brad Nichols

Sep 14, 2021

Martin Chevrolet responded

David, Sorry that you ran into a snag with your new roof rack but thank you for giving us the opportunity to "continue to be fantastic!" We hope everything goes smoothly with your new ride from here on out, but just incase it doesn't, we are always here to help! - Martin Chevrolet

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