Duane Hill
Duane Hill at Martin Chevrolet

Duane Hill | Page 18

Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

Contact Me
4.7
215 Reviews

I've been working with General Motors as of August of 1979. Began my Career in the Janitorial and Prep side of the business at a Buick Dealership in Barrington, Illinois. I've worked my way up through the Body Shop, Quick Lube, Technician Apprenticeship, Parts Counter, Service Writer and then into Management of the Parts & Service Departments. Enjoying much success in all aspects of Dealership life. Even selling vehicles on days we had Special Events. In retrospect I've come to love what I do and the daily interactions with our Guests. Martin Chevrolet is a Dealership that has become my most prize position. We at Martin are a family, our every thought while providing "World Class Service" for our Guests is of compassion and that of solidarity for that purpose completely satisfying our them in every area of our Dealership.

Dealership Experience

13 yrs, 5 mos

Industry Experience

46 yrs

Specialties & Trainings

Fix Operations Management

Law Enforcement

4.7

215 Reviews

Write a Review

215 Reviews of Duane Hill

January 05, 2022

Dealership Rating
Employee Rating

Been dealing with them since 2014 and have always been treated very good service team great and they always wash it More

by Ywork41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

Jan 07, 2022

Martin Chevrolet responded

Thank you for being a long time Martin Chevrolet customer! We appreciate you taking the time to post about your experience and hope to see you again soon! - Martin Chevrolet

Jan 08, 2022

Ywork41 responded

It started when we bought our Equinox from Joel 2014/15 we have always been treated well from the sales staff and service staff we thank you and recommend your dealership to anyone discussing a car purchase or service Thanks Bob Ps let’s talk GM into continuing the Camaro line maybe a little more retro

December 24, 2021

Dealership Rating
Employee Rating

This is one of the best dealers in the area. The service department and its employees are the best around. They do what you tell them is wrong and if they find anything they call before they fix it. More

by G.F.RUTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil Canty, Dan Hoyland, Tom Bazzoli, Ralph Stalesky, James Dunn, OC Cardoso , Aaron Grassel, Blake Hill, Brad Nichols

Dec 29, 2021

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about Martin Chevrolet. We appreciate you sharing your service experience with us and others, and we look forward to seeing you again next time! - Martin Chevrolet

December 11, 2021

Dealership Rating
Employee Rating

had a 10:30 appointment for lube oil &filter on my duramax pick up . it was washed and done by 11:30 . great service with a smile ! More

by jimandron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: OC Cardoso

Dec 17, 2021

Martin Chevrolet responded

We're so glad that we were able to go above and beyond your expectations! Thank you for choosing Martin Chevrolet! We will see you next time! - Martin Chevrolet

November 26, 2021

Dealership Rating
Employee Rating

The staff is courteous and friendly. They are knowledgeable about my vehicle and what I really need. I never feel that I am being sold something that I do not need. They let me know when my vehic More

by kdgrantham60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Dunn , Carlos and Ed

Nov 29, 2021

Martin Chevrolet responded

We appreciate your response regarding your service visit with us. Our service team pledges to provide you with the highest quality service, even beyond your oil change maintenance intervals. We will strive to provide confidence and the reassurance that your vehicle will continue to perform at the highest-level year after year. - Martin Chevrolet

November 25, 2021

Dealership Rating
Employee Rating

Good customer service, friendly staff, quick service time and explanation of any other work needed More

by normanjcoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky , Aaron Grassel

Nov 29, 2021

Martin Chevrolet responded

Norman, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

November 04, 2021

Dealership Rating
Employee Rating

Good customer service and easy to schedule an appointment. The waiting area was quite pleasant More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2021

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet's Service Team. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! - Martin Chevrolet

November 04, 2021

Dealership Rating
Employee Rating

Fixed the problem with no hassles.Fast, friendly, knowledgeable and kept us updated. Dealership was clean. More

by UNITEDIOWAGIRL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

Nov 06, 2021

Martin Chevrolet responded

We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure the service team knows how pleased you are with their service. Thank you! - Martin Chevrolet

November 02, 2021

Dealership Rating
Employee Rating

Was happy with Martin Chevy until my last visit. The service writer (Blake) was very fast and professional, however, the technician did not complete my service to the level I had previously experienced More

by Brendanjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Blake Hill

Nov 18, 2021

Martin Chevrolet responded

Brendanjs, On behalf of the service team here at Martin Chevrolet, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. We would like to discuss this further with you. If you could please return our service managers call, we would like to help you out. His name is Duane Hill and he can be reached at 815-459-4000. - Martin Chevrolet

October 19, 2021

Dealership Rating
Employee Rating

They’re always courteous and helpful, keeping me informed about what my vehicle needs to perform optimally. More

by A.SCHWADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, OC Cardoso , Aaron Grassel, Blake Hill, Brad Nichols

Oct 22, 2021

Martin Chevrolet responded

Thanks for taking the time to leave a review. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again next time! - Martin Chevrolet

October 13, 2021

Dealership Rating
Employee Rating

They have always responded and then completed the work timely...I have never had a problem with their work More

by kenneth.rawson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2021

Martin Chevrolet responded

Kenneth, Thank you for your review! We appreciate you choosing Martin Chevrolet for your service work and look forward to seeing you again next time! - Martin Chevrolet

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