Duke Iwata | Page 2

The service I experienced on April 10 was excellent. I was very impressed with ever person I came into contact with. Kudos to you and this amazing team. Annie was wonderful in helping me schedule my I was very impressed with ever person I came into contact with. Kudos to you and this amazing team. Annie was wonderful in helping me schedule my vehicle for service and checked me in with kindness and professionalism. She also went above and beyond, arranging for a porter to pick me up from Spirit Auto Body following my appointment. The communication day of service was great. Duke checked me out when I came to pick up my car, and was also professional, kind, and helpful with the porter. Annie even recognized me (I'm a first-time customer) and checked, as I was leaving, to ensure I had the ride we had arranged. The porter (Michael, I think) was also wonderful, and we had a great chat on the way back to the dealership. He had lovely things to say about working for Dean Team. More

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I’ve been a customer of this dealership for the past 10 years, and this is the first review I’ve ever written. I’ve actually been wanting to share this for a while, but it wasn’t until I brought my car in years, and this is the first review I’ve ever written. I’ve actually been wanting to share this for a while, but it wasn’t until I brought my car in for an oil change this afternoon that I realized I truly owe Duke Iwata a stellar review. Back in August 2025, I brought in my 2017 Subaru Forester for a wobbling noise on the driver side. When I later heard a creaking sound in October, Duke got me in right away and arranged a loaner car, which I really appreciated. The Service team discovered that loose bolts in the lower control arm—left from the previous repair—were the cause. Duke was completely honest, took responsibility, and ensured the fix was done at no charge. Duke was attentive, helpful, and made the whole situation stress‑free. I’m grateful for the quick service, the loaner car, and the honesty. Highly recommend working with him. More

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I have nothing but good things to say about my Subaru Service team. From the service desk to the shop and parts people, they are true professionals. I've had my Forester nearly nine years and never had Service team. From the service desk to the shop and parts people, they are true professionals. I've had my Forester nearly nine years and never had to bring it in for anything but routine maintenance. Thank you Dean Team More

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Shannon, Scott, and Paul were spectacular as usual. Always attentive and easy to deal with. Would recommend those 3 and the dealership to anyone Always attentive and easy to deal with. Would recommend those 3 and the dealership to anyone More

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I purchased my first Subaru from Dean Team in 2011. I have used them for my service needs as I found them them to be honest and fair. Annie and Duke in the service department always make me feel comfor I have used them for my service needs as I found them them to be honest and fair. Annie and Duke in the service department always make me feel comfortable. We just purchased our second Subaru in 2026 and John was easy going and patient with us. More

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Thank you for asking, Kevin! I have nothing but praise for your dealership from the time we first walked in there last summer. Luci is not only very knowledgeable, but professio I have nothing but praise for your dealership from the time we first walked in there last summer. Luci is not only very knowledgeable, but professional and a warm caring person. As a working mother for many yrs, I appreciate having a female salesman and continued contact there. I know I can call her anytime and she will be available to assist me. There was also a gentleman (sorry I do not recall his name) who spent time answering my questions when I pulled in unannounced after having the Subaru about a month. He was patient and did not make me feel rushed at all. And Duke in service has been great! He explains things thoroughly, answered other questions I had about my car and is very personable. In the fall I pulled in to get tire pressures checked before I left town and I was so grateful when Duke noticed a bubble in my front tire and managed to get a tire there the next day to replace it allowing me to leave town on a cross country trip on time. Service has been excellent. And we love our hybrid Forester! Thanks for having such amazing people and service at Dean Team Subaru! Jo More

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The Dean Team Volkswagen is one of the best dealerships I’ve ever worked with. Working with the service advisor Shannon is always a complete pleasure! I’ve ever worked with. Working with the service advisor Shannon is always a complete pleasure! More

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Third vehicle I’ve purchased from Dean Team since 2015. Luci was fantastic. She is knowledgable, personable, patient, and an all around nice person. Duke, in the service department, has always taken grea Luci was fantastic. She is knowledgable, personable, patient, and an all around nice person. Duke, in the service department, has always taken great care of me and my vehicles. Both Luci and Duke are reasons I come back to purchase and for service. More

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Keevin Sorry about the delay in getting back to you on the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a family that uses our cars for 10 years before replacing and invest in keeping them like new. That was the reason we first came to Dean, and I haven’t been disappointed. Your service writers (Duke, Annie & Jeff) are outstanding and always getting my issues resolved. This visit was no exception. I make it a point to let the management team of organizations I do business with to know that their investment in the team does make a difference. Wishing you and the Dean team a successful 2026! Wes More

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Had my emissions checked today at the Dean Team (Ballwin) location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with cof location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with coffee and snacks. The whole process was quick—under 30 minutes. Everyone was kind, professional, and efficient. I’d definitely recommend them. More

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