Duke Iwata | Page 3

I was in contact with Tony before the purchase because I was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some pre-sale information with him about my obstacles and he gently fielded those in our conversation at the xxx. During the process, Tony overcame all the obstacles that my husband (our family car go-to) threw out. He was transparent, forthcoming, and provided facts about the car that we understood. We came in unannounced. Vito greeted us and asked what we were looking for. I gave him the details and said that I was working with Tony. He said that Tony came in on his day off to help with an event, but would check to see if he was available. In the meantime, Vito had two cars ready for test-drive while he checked with Tony. He could have taken the sale right there, but he went out of his way to check to see if Tony was able to jump in. Tony (unlike another sales associate at another dealership-not Subaru) stayed over that evening we simply showed up. The Dean Team was throwing a Trunk or Treat event and it became quite busy. Tony's family showed up and he explained to them he was caring for a customer. He did not know they were coming to the event, but still could have easily closed up shop and said, let's do this tomorrow. Sam (in finance) also stayed that evening to secure our sale and allow us to drive away with a new used 2024 Forester. It was all I hoped for and with the kindness and grace that Sam and Tony provided during the process. We drove off the lot with our new car at 8:15pm that night. My husband was very impressed (which he is not very often) with the entire team at Dean Team. He said that every step of the way was done with clear communication and care along the way. Tony followed up in a couple days to schedule a clean up of my car, since it was late on a Friday night that we closed the sale. He asked if there was anything I needed them to look at and I had a couple very minor things. They fixed them and it took no time at all. The service team did a fine job. There was a very small ding in the windshield and they fixed it so well we had to really look closely to try to find it. They cleaned the car inside and out - it was spotless! Annie was clear, accurate and kind in her communication delivery. She kept in touch with me over the day and a half it took to service the car to detail. Annie answered all my questions in detail with thorough knowledge of the car and supported the Subaru mission to serve their customers. I will buy again from the Dean Team, should I need to. It was the best experience at a car dealership that I've ever had. More

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We recently had one of our Subaru Outbacks serviced at Dean Subaru and the service was excellent as always. Duke was our service adviser and provided a thorough explanation of the required work and saw t Dean Subaru and the service was excellent as always. Duke was our service adviser and provided a thorough explanation of the required work and saw that it was completed in the promised time. More

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While I was nervous about buying a new car, I had a lovely experience with dean team. Would love to shine the spotlight on Arthur as he was accommodating and responsive, top notch. Also a pleasant expe lovely experience with dean team. Would love to shine the spotlight on Arthur as he was accommodating and responsive, top notch. Also a pleasant experience with Adam. More

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This is the third Subaru we've purchased from Dean Subaru. We keep coming back not only because the cars are great, but the customer service has been outstanding as well. This was especially true for Subaru. We keep coming back not only because the cars are great, but the customer service has been outstanding as well. This was especially true for Steve Hirsch and Phil Dean. Steve is very personable and provides information rather than a sales pitch. Phil came over to congratulate us on our purchase and they both followed up with us to make sure we were satisfied with our purchase and offer any help we might need. I'd recommend both Subaru and the Dean Team to anyone looking for a vehicle. More

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Dean Team's service drpartment has always been super helpful, patient, and courteous. They explain everything to me so that I understand it. However, I do have a complaint about your app. Trying to helpful, patient, and courteous. They explain everything to me so that I understand it. However, I do have a complaint about your app. Trying to schedule an appointment is impossible! Whenever I hit "NEXT", it returns to the home page. So I have to call to schedule an appointment. Judy Klemme More

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This is my first time to purchase a vehicle from this dealership. I have used their service department in the past for a previous Subaru and worked with Duke. I 've had a good experience with them for dealership. I have used their service department in the past for a previous Subaru and worked with Duke. I 've had a good experience with them for service as well as my recent purchase of a Crosstrek. Luci new exactly what I needed and was very friendly and knowledgeable to work with. More

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Simply the best, “perfect”, #1. Estimated that parts would take 3-4 weeks to come in, but I only had to wait 10 days. Estimated that parts would take 3-4 weeks to come in, but I only had to wait 10 days. More

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Luci Whanger was great to work with. She found a Crosstrek for me that met my needs. She took the time to show me how to set it up with all of the touch screen options. I would recomm She found a Crosstrek for me that met my needs. She took the time to show me how to set it up with all of the touch screen options. I would recommend her for someone wanting to purchase a new car. More

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Paige is fantastic and found us what we were looking for! Really great purchasing experience all around. Really great purchasing experience all around. More

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We have leased a Subaru every 3 years now for 9 years. We have nothing but positive reviews for the personnel of sales, service and finance. Sales and service departments are by far the best we’ve ever de We have nothing but positive reviews for the personnel of sales, service and finance. Sales and service departments are by far the best we’ve ever dealt with. We feel good about doing business with the Dean Team! More

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