Dwayne Reyes | Page 4

Really hate being told things and the service department doesn’t follow through. Communication? Also they didn’t do our financing right so had to resign all the documents. Kind of a pain since I was ther doesn’t follow through. Communication? Also they didn’t do our financing right so had to resign all the documents. Kind of a pain since I was there a long time the day we leased our vehicle. More

by MIKE.CRAIN1909 Verified Customer Verified Customer

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good customer service by Dwayne Reyes, thank for your good work that you are doing. good work that you are doing. More

by SARWEAAOTTO Verified Customer Verified Customer

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I loved the quick scheduling and thorough servicing of my Prius. In addition, the service advisor added in an extra repair. Very grateful. Prius. In addition, the service advisor added in an extra repair. Very grateful. More

by apriljade Verified Customer Verified Customer

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My service rep was polite knowledgeable and helpful. He did a good job and the wait wasn’t long. He did a good job and the wait wasn’t long. More

by 916.m.lopez Verified Customer Verified Customer

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Super transparent and quick service. The smoothest and quickest auto service I’ve ever experienced. Dwayne was wonderful! The smoothest and quickest auto service I’ve ever experienced. Dwayne was wonderful! More

by alice.mctighe Verified Customer Verified Customer

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The service department did a great job of diagnosing the problem I had with my vehicle. While it did take a while to get it resolved, the service advisor kept me updated and did what he said He would do. problem I had with my vehicle. While it did take a while to get it resolved, the service advisor kept me updated and did what he said He would do. More

by 715MBB Verified Customer Verified Customer

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Confusing and timr consuming service experience and did not get problem resolved. Forced to make another service appointment and return to possibly get resolution to issue not get problem resolved. Forced to make another service appointment and return to possibly get resolution to issue More

by stillwilliam001 Verified Customer Verified Customer

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Unprofessional staff. First they were trying to charge us a deductible ( which we told they we didn’t have one for that particular service). I have a 13year old daughter( First they were trying to charge us a deductible ( which we told they we didn’t have one for that particular service). I have a 13year old daughter( was at school), 3 year old daughter and a 2 year old, they were playing in the boat structure they have for kids that come in, we were there for hours, after which they starting playing with other children that were there. They will scream out of excitement which I kept asking them not to yell. The secretary yelled from across the room to “stop yelling, it’s a business”. It caught me off guard and didn’t say a word to her. The kids keep quiet, playing and yelled again. She came up to all the children and yelled at them to stop screaming. I looked at her and asked not to speak to my children unless yell at them. No other employee approached to help, I asked the gentleman helping us to remind her she is an employee and not to be yelling at no stranger kids. No other customer seemed bother for the few times the kids yelled, the building was loud from being busy. The secretary was louder and creating a ruckus with her yelling. More

by rosasmaryana Verified Customer Verified Customer

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As a woman I've never felt comfortable going into auto shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with m shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with male associates and I have been disrespected and talked down to. I expected to be treated differently by women. However that was not the case. Not only were their skills lacking in parts service, they were rude and treated me like I was incompetent. I don't know how they even got hired at this establishment. I would rather get talked down to a little bit by male than have to deal with these very incompetent women. I believe their names were Susanna and Dee. I do not recommend this establishment because of these two women. One of them acted like a know-it-all like she knew better than me and the other one kept mumbling to herself and I couldn't even understand what she was saying. Needless to say, hopefully Toyota can hire more competent staff, especially women, because it makes women look bad. Also they need to regulate phones. I've seen several employees talking on the phone, using airpods, or just outright texting. It is mainly the cashiers. Please do better. More

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Considerate employees very helpful listen to the customer and explain everything excellent service and care customer and explain everything excellent service and care More

by sshambaugh58 Verified Customer Verified Customer

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