Ed Weaver | Page 2

Honest and open service As soon as we got there someone came to attend us. We didn’t feel pressured to buy the top of the line model but rather they made the focus on what wa As soon as we got there someone came to attend us. We didn’t feel pressured to buy the top of the line model but rather they made the focus on what was our needs in a new vehicle. Everyone was helpful and nice. More

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Love the car We bought an Ioniq and are extremely impressed with the car and devoted to lessening our environmental impact. We were quoted one price and then when We bought an Ioniq and are extremely impressed with the car and devoted to lessening our environmental impact. We were quoted one price and then when we came to purchase it wasn’t honored. More

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Great Experience - Nice Lounge Folsom Lake Hyundai is a great dealership that focuses on customer experience and finding the vehicle that is right for you. The facilities had a com Folsom Lake Hyundai is a great dealership that focuses on customer experience and finding the vehicle that is right for you. The facilities had a comfortable lounge and snacks. The employees were competent and knew how to best serve you. More

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My Sales person Rachel was great! I have to thank my sales person Rachel as if it wasn't for her staying on top of items i needed i don't know how the outcome would have been otherwise I have to thank my sales person Rachel as if it wasn't for her staying on top of items i needed i don't know how the outcome would have been otherwise. More

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Helpful & Knowledgeable We were originally assisted by Oz over the phone. He was able to get our paperwork done and we were approved before ever stepping foot on the lot. Whe We were originally assisted by Oz over the phone. He was able to get our paperwork done and we were approved before ever stepping foot on the lot. When we arrived, we were immediately greeted by Jim. He was able to pick up where Oz left off and get us into the exact vehicle we wanted. He showed us features in the vehicle that we didn't know we wanted, but absolutely love. Finally, Ed in finance took over and was able to explain everything in a quick and concise manner, which was awesome as it was my daughter's first time purchasing a car. We received all around good customer service; everyone was attentive and answered every question we had. Further, we heard from everyone who assisted us with our purchase, in the few days after we completed the transaction. We are very happy with our purchase and would reccomend Folsom Lake Hyundai to anyone in the market for a new car. More

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Awesome I've been with other dealerships in the past but never showed me how my car works ie. the cars features and other things. Rachel was an amazing sales I've been with other dealerships in the past but never showed me how my car works ie. the cars features and other things. Rachel was an amazing sales representative when I was choosing my vehicle and the other representatives there was very friendly. More

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Came in anxious, walked out with a great deal. I hate shopping for cars, but needed one after an accident that totaled my old car. I came in with the insurance $ and a pretty tight budget. Nic answ I hate shopping for cars, but needed one after an accident that totaled my old car. I came in with the insurance $ and a pretty tight budget. Nic answered all of my questions. Nic and James worked with me to get the price within my budget and the purchase was a go! They stayed past closing to finish the deal. I’m happy I came here. More

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Lacking Transparency Using Greasy Tactics Just picked up a used CR-V from this dealership and hoping to help some people out by posting the details of my experience here. I worked with James T Just picked up a used CR-V from this dealership and hoping to help some people out by posting the details of my experience here. I worked with James Trenner. He was helpful and friendly and the reason for the second star. But that is where the positive aspect of the experience ends.I made an offer (a little below NADA clean retail) and Jim came back with a number $300 higher, then $100 higher. As I justified my offer due to the car needing new tires soon, the sales manager (can't recall his name) began to quibble over $50 and suggested we split the $100 difference. This is when things got awkward. I've bought and sold A LOT of vehicles over the years and never had someone go after $50 so hard. I agreed, but remarked this was not a winning strategy on the survey sheet provided to me. No big deal. Then things got interesting. When they filled out the offer sheet, there were 2 fees listed that would determine the OTD price: $80 doc fee and ~$350 for REGISTRATION (I assumed it must not have been recently renewed). I thought this was all pretty straight forward, so I didn't look the numbers over closely, nor did the finance manager go over them specifically. When I was getting in the car, I realized the registration was good until August 2020. So I assumed that meant the registration fees would not have been charged - NOPE! Instead they chewed up that number with a $50 smog fee, $30 registration transfer fee, $15 registration transfer fee and $8.25 smog fee. What a sleazy tactic to weasel a few bucks out of your customers! I had come from a different dealership earlier (Kuni) and the difference in experience was night/day. I realize the vast majority of future customers will not see this review. But for those that do and still purchase a vehicle, don't let them add a bunch of bogus fees on your deal - hold them to what you agree to and don't let them get rid of the notes on the offer sheet! (I asked them for the notes and was told they are shredded every night for privacy reasons; in fact they wouldn't even give me a blank one to look over). For the dealership: I have to believe the goodwill generated by transparency has a higher value than your sleazy tactics to nickel and dime your customers. I regret not being more diligent when signing the final documents and wish I would have taken my business somewhere else. I did get a nice car, though. More

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We feel that with a differnet inwere treated fairly. We had a great experience with the Folsom Hyundai dealership. Our sale person James Trenner, was extremely knowledgeable and spent as much time as ne We had a great experience with the Folsom Hyundai dealership. Our sale person James Trenner, was extremely knowledgeable and spent as much time as needed to answer all of our questions. We bought this car from Folsom Hyundai directly from our experience with Jim, and will recommend others to contact him when they are looking for a positive note in buying a new car. Thank you Jim, Bob Kleinbrahm Terrie Houseman More

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Santa Fe 2019 Reasonable price and flexible lease options. Sufficient selection of cars at the dealership. Customer oriented service. They respect your time. Really Reasonable price and flexible lease options. Sufficient selection of cars at the dealership. Customer oriented service. They respect your time. Really positive experience. Recommended for value oriented customers. More

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