Elle Cervantes | Page 4

Our family has been loyal to the Mazda dealership for an impressive 13 years, and each visit reinforces our choice. The fast service is consistently efficient, and the customer service is exceptional—knowle impressive 13 years, and each visit reinforces our choice. The fast service is consistently efficient, and the customer service is exceptional—knowledgeable, professional, and friendly. The staff's commitment to excellence has never wavered, making every visit a pleasure. We appreciate the outstanding service and look forward to many more years as part of the Mazda family. As a small suggestion, an upgrade to the coffee machine in the waiting area would be a delightful touch. The vending machine also needs better healthy options to improve the wait time for the customers! Thank you for consistently exceeding our expectations! More

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From my initial purchase to my first servicing with Tustin Mazda, I’ve received nothing but the upmost respect and care as a customer. Tustin Mazda, I’ve received nothing but the upmost respect and care as a customer. More

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Elle was a pleasure to work with. The whole service was excellent from start to finish. The whole service was excellent from start to finish. More

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It’s been one year now since we purchased our first Mazda! Chance was our sales associate and was five stars from start to finish!!! He still continues to keep us updated on anything new on the market Mazda! Chance was our sales associate and was five stars from start to finish!!! He still continues to keep us updated on anything new on the market and will answer any questions for us, if they arise. I’ve worked with Elle and Josh in the maintenance department in the past year. Both have completely exceeded my expectations. Kind, honest and genuine people. We are so happy to have chosen this dealership to purchase our Mazda from. Patterson, you are #1!!!! Keep up the amazing service!! More

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Great dealership! Super authentic and thorough with the service. I feel confident bringing my car here because I know they are experts and will get the job done well! Super authentic and thorough with the service. I feel confident bringing my car here because I know they are experts and will get the job done well! More

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Tustin Mazda is a really great dealership. The entire staff is friendly and the service department is the best I ever had. Tony, Elle, and Greg have been there for many years and provide a kno The entire staff is friendly and the service department is the best I ever had. Tony, Elle, and Greg have been there for many years and provide a knowledgeable and honest assessment of my service needs. I trust them to take care of my cars from minor to major service. More

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Upon arrival until the completion of services the friendly staff was top notch. Elle was extremely helpful and kept me posted on the progress while my car was being maintenances. I love their text an friendly staff was top notch. Elle was extremely helpful and kept me posted on the progress while my car was being maintenances. I love their text and video format and how you receive a video update of the details of the car inspection. Their waiting area is comfortable, has WiFi, snacks, coffee and water so it’s convenient to continue working while waiting for car service. I would highly recommend Tustin Mazda for vehicle purchases or service maintenance to all my friends and family. More

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The level of service and care that this dealership provides is phenomenal. They are the best in the business! provides is phenomenal. They are the best in the business! More

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Thus dealership used to be great. Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyon Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyone else but him. And ontop of that while one's mother has a medical procedure. They will go to such lengths to illegal trespass into a garage (without warning) when promised to trade vehicles. They will steal one's car loaner by trespassing. And go back against their word to drop off one's vehcile [ which still does not have warranty repairs fulfilled. Noticed less then 24 hours after a high jacking car situation?] I go to church. I've been to and from dealerships at leave 22+ years of my life. If my grandfather was alive he would stand for such unprofessionalizism. Also tustin mazda service no longer cares about the customer. Their needs. Their needs with their car to be repaired under warranty. I'm under 15k in total mileage. Started going to this location around two years ago. Yes Elle can be helpful. But I feel bad for her having to clean up Michael Torres mess. Work with anyone but Michael Torres- he will not fix one's vehicle NO. MATTER. WHAT. I currently have my vehicle. It's unsafe to drive after it going to this service center. Anything warranty related will not be fixed (current day). More

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Elle was super helpful with my service needs! I love the detailed explanation of my current condition of my car with video proof! I love the detailed explanation of my current condition of my car with video proof! More

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