Elle Cervantes | Page 5

Thus dealership used to be great. Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyon Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyone else but him. And ontop of that while one's mother has a medical procedure. They will go to such lengths to illegal trespass into a garage (without warning) when promised to trade vehicles. They will steal one's car loaner by trespassing. And go back against their word to drop off one's vehcile [ which still does not have warranty repairs fulfilled. Noticed less then 24 hours after a high jacking car situation?] I go to church. I've been to and from dealerships at leave 22+ years of my life. If my grandfather was alive he would stand for such unprofessionalizism. Also tustin mazda service no longer cares about the customer. Their needs. Their needs with their car to be repaired under warranty. I'm under 15k in total mileage. Started going to this location around two years ago. Yes Elle can be helpful. But I feel bad for her having to clean up Michael Torres mess. Work with anyone but Michael Torres- he will not fix one's vehicle NO. MATTER. WHAT. I currently have my vehicle. It's unsafe to drive after it going to this service center. Anything warranty related will not be fixed (current day). More

Helpful 0

Report | Print

Elle was super helpful with my service needs! I love the detailed explanation of my current condition of my car with video proof! I love the detailed explanation of my current condition of my car with video proof! More

Helpful 0

Report | Print

The dealership is excellent and provides a comfortable experience for purchasing and servicing my vehicle. Elle always takes great care of me and clearly communicates everything that is going on with my c experience for purchasing and servicing my vehicle. Elle always takes great care of me and clearly communicates everything that is going on with my car. She’s wonderful! More

Helpful 0

Report | Print

I bought my baby from Tustin in 2019. I have been nothing but satisfied. I continue to come back to Tustin Mazda for everything Mazda. The staff is friendly, knowledgeable, and profess I have been nothing but satisfied. I continue to come back to Tustin Mazda for everything Mazda. The staff is friendly, knowledgeable, and professional. I am still a happy customer. And please note, Elle Cervantes is the BEST SERVICE ADVISOR!!! She sure is. 😃 More

Helpful 0

Report | Print

Charles is the best! Highly recommend - helped me so much and I had a great time buying a car. Thanks Charles can’t wait until next time! Highly recommend - helped me so much and I had a great time buying a car. Thanks Charles can’t wait until next time! More

Helpful 0

Report | Print

The best experience I have had buying and servicing a vehicle in my life. Elle and Damian are fantastic and will go out there like the rest of the team. We have purchased two cars there and it keeps ge vehicle in my life. Elle and Damian are fantastic and will go out there like the rest of the team. We have purchased two cars there and it keeps getting better. More

Helpful 0

Report | Print

Great service. Friendly and helpful service personnel and nice atmosphere. Vehicle service was done on time. Damian was very helpful. Friendly and helpful service personnel and nice atmosphere. Vehicle service was done on time. Damian was very helpful. More

Helpful 0

Report | Print

Very helpful and explained everything clearly! He was prompt and patient while walking me through all the steps. He was prompt and patient while walking me through all the steps. More

Helpful 0

Report | Print

Elle was the very dedicated customer support staff who I have met in US even compared to other type of businesses. She offered me a newest courtesy car during the transmission replacement, a bottle of water have met in US even compared to other type of businesses. She offered me a newest courtesy car during the transmission replacement, a bottle of water when I was coughing, and even kept a stuff I left behind. She changed my impression on Mazda completely in a positive way. I WILL BE A LOYAL CUSTOMER OF MAZADA FOR SURE. More

Helpful 0

Report | Print

Excellent dealership, great timely service, and very professional, you can get coffee, water, wifi, and they offer ice cream or sandwiches sometimes, overall excellent service and would definitely recom professional, you can get coffee, water, wifi, and they offer ice cream or sandwiches sometimes, overall excellent service and would definitely recommend them More

Helpful 0

Report | Print