Eric Fender | Page 18

Wonderful purchasing experience. Had contacted the dealer month or so ago about availability of new vehicle on their site. Unfortunately that vehicle was no longer available and ha Had contacted the dealer month or so ago about availability of new vehicle on their site. Unfortunately that vehicle was no longer available and had none currently available of the model I was looking for (M4 Competition xdrive). A few weeks later, received follow-up email from Dean Stathes, in new car sales, that they now had available model I was looking for. Made appointment for test drive and purchased vehicle...purchase was at the advertised MSRP price which is the going rate nowadays if you get lucky, as many dealers trying to sell above MSRP. Was no high pressure pitch for add-ons, etc...sales/finance office simply made me aware of what was available and accepted my yes/no response with no high pressure push. Susan Ward also did an excellent job at vehicle delivery walking me through set up of various configurations and generally explaining how to use the various vehicle options. Upon completion had nice conversation with Ric Koresky from The BMW Store management team. Overall was very comfortable and enjoyable purchasing experience. I will not hesitate to do business with the The BMW Store dealership in the future. More

Report | Print

Everyone has been so helpful over the past 3 years in regards to any issues or questions having to do with my 330XI. I especially appreciate the help I’ve had from Tim Morrison, Susan Ward, and Joe Get regards to any issues or questions having to do with my 330XI. I especially appreciate the help I’ve had from Tim Morrison, Susan Ward, and Joe Gettler. They are all three experts in the jobs they do! They have made me as a customer, feel confident that they and the dealership has my best interest in mind. More

Report | Print

Easy to work with, clear and transparent pricing. Was our first car with them, won't be our last. Was our first car with them, won't be our last. More

Report | Print

Second lease deal with Paul. Great to work with on both occasions. Great follow up and always professional. Susan was very informative when going over the vehicle functionalit Great to work with on both occasions. Great follow up and always professional. Susan was very informative when going over the vehicle functionality. More

Report | Print

My salesperson Amy possessed extremely high customer service. She was friendly, professional, and she kept me advised of the status of my new car order every step of the way! In addition, all of the o service. She was friendly, professional, and she kept me advised of the status of my new car order every step of the way! In addition, all of the other staff members with whom I came in contact in conjunction with the March 17 pickup of my vehicle at the dealership also possessed great expertise and customer service. I highly recommend this dealership, and there aren't enough words to express the wonderful qualities that the vehicle possesses! More

Report | Print

I have been doing business with the BMW Store for over 30 years now. The sales staff as well as service staff are second to none. It is THE place for all things BMW in Cincinnati. years now. The sales staff as well as service staff are second to none. It is THE place for all things BMW in Cincinnati. More

Report | Print

Dean, Susan and Eric made the whole buying process easy and pleasant to work with. Very patient, timely response to any questions you have. and pleasant to work with. Very patient, timely response to any questions you have. More

Report | Print

Dealership is conveniently located, well equipped, and staffed with kind and helpful folks. There is no pressure to buy and there is an aim to meet your desired car goals. Paul was helpful in navigating a staffed with kind and helpful folks. There is no pressure to buy and there is an aim to meet your desired car goals. Paul was helpful in navigating a tough car market and even despite initial challenges accepted responsibility and strived to deliver a positive experience for me. Susan made the car demo experience so fun. She was patient explaining all of the features and providing thorough tutorials. More

Report | Print

Paul and team were so professional and pleasant to work with. I am probably on the younger end of their traditional customer demographic, but they treated me with so much respect, took me seriously, and we with. I am probably on the younger end of their traditional customer demographic, but they treated me with so much respect, took me seriously, and were honest through and through about the entire process of ordering my new X3. The day I walked in, Paul noticed I was interested and dug through the inventory so I could test drive the X4 M40i to get a good feeling for how the X3 would drive. I was hooked and we ordered it that day. I checked in a few times over email, and Paul was very accommodating with all of my questions and status updates. I'm so happy with my new car and the experience! More

Report | Print

Everyone was outgoing, helpful and friendly. Process was easy and hassle-free. Definitely recommend them. Excited about our new car! easy and hassle-free. Definitely recommend them. Excited about our new car! More

Report | Print