Eric Fender | Page 19

Great experience! Everyone we met was very nice. Probably the best new car purchase we have ever experienced. the best new car purchase we have ever experienced. More

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Dean Stathes personable attitude, knowledge and ability to explain and match the BMW to my desired features was admirable. After spending time with Dean I decided to shop closer to home 289 mi away in SE to explain and match the BMW to my desired features was admirable. After spending time with Dean I decided to shop closer to home 289 mi away in SE Ky..Dean'has a great attitude he was very understanding with no pressure sales that followed. While spending the night with family in N Ky. and reviewing the offer I decided to purchase. We informed Dean the following morning to prepare the BMW for pick-up. Upon arrival I was met at the door by Dean and Paul Kolleck wanting to know if I was a Veteran. If so I would qualified for a percentage discount of which I had no prior knowledge. Dean and Paul had observed me having USAA Insurance carried by most Veterans. This to me shows the Personnel at The BMW Store care greatly about what they can do for their customers and not just the sale of a vehicle. Susan Ward was a jewel the Best at explaining all the features to me and Eric had almost all the paperwork prepared and ready for signature. The BMW Store have Great Professional Teamwork by All. Of the 58 years of purchasing new vehicles this transaction was one at the Top. R. Souleyret More

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My experience at the BMW Store was nothing short of stellar. I came in having already test driven a 2022 BMW X3 and was looking to order an X3 M40i. Emily was incredibly helpful and responsive along th stellar. I came in having already test driven a 2022 BMW X3 and was looking to order an X3 M40i. Emily was incredibly helpful and responsive along the way - answering dozens of questions about options and the process. She was receptive when I stopped by in an impromptu fashion to check out upholstery options and made sure that everything in the build was to my specifications. The delivery process was also very smooth, and I left with no questions asked about my new car, the trade in, and the purchase process as a whole. It was the best car purchasing experience I have had thus far. More

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We have purchased multiple BMW’s from The BMW Store and wouldn’t consider going to any other dealership. It was our second time working with Paul and Susan, both make the process easy and enjoyable. They wouldn’t consider going to any other dealership. It was our second time working with Paul and Susan, both make the process easy and enjoyable. They are very professional, knowledgeable and friendly. We would recommend the team we worked with at The BMW Store to our friends. More

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Your entire staff was terrific. We ordered my car online with John Beam’s help. When we arrived to pick it up it was ready with a big red bow on top. Perfect & exactly what we ordered. Rick kept us updated with John Beam’s help. When we arrived to pick it up it was ready with a big red bow on top. Perfect & exactly what we ordered. Rick kept us updated on it’s making & arrival from Germany. The finance department was quick & easy. Lastly Susan Ward explained all the fabulous features. It is our second BMW purchase from The BMW Store of CN. I would highly recommend them to all. More

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Awesome experience. Jonathan is very knowledgeable and courteous. We just casually stopped by to look at BMW and a week later car is my garage. courteous. We just casually stopped by to look at BMW and a week later car is my garage. More

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Timothy, Susan, Eric and Ric were simply amazing. They were knowledgeable and very kind. Customer service was and continues to be top notch. were knowledgeable and very kind. Customer service was and continues to be top notch. More

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Emily was terrific - knowledgeable, helpful, patient, great communication, and easy to work with. And the rest of the staff at The BMW Store was equally friendly and made the car buying experience simpl great communication, and easy to work with. And the rest of the staff at The BMW Store was equally friendly and made the car buying experience simple and stress-free. It was the best car buying experience I've ever had in the dozen cars I've purchased. More

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The staff is friendly, and it's clear that excellent customer service is part of the culture. customer service is part of the culture. More

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Excellent experience. Paul's knowledge of the BMW line up and customer service made the process very smooth. Susan is fantastic and helped make sure we understood all the features of our new car. Business of and customer service made the process very smooth. Susan is fantastic and helped make sure we understood all the features of our new car. Business office was fast and efficient as well. Highly recommend! More

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