Eric Harrelson | Page 4

This was the most pleasurable experience my wife and I have had in purchasing a car. Both Matt Hampton and Richard Gotsch were very pleasant, knowledgeable and fun to work with. Yes I said fun, something have had in purchasing a car. Both Matt Hampton and Richard Gotsch were very pleasant, knowledgeable and fun to work with. Yes I said fun, something you don't expect in a car buying experience. We got a great deal on the exact car we wanted, and Matt went above and beyond in helping to acquire that car from another dealership during this chip shortage! I would recommend both of them and Dean Team Volkswagen to anyone. Matt even took the time to educate us about all the car features prior to heading off. We will definitely be back to Dean Team. More

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Car shopping is never easy. But, the Dean-Team was there for us at every turn with all the politeness and all the answers when needed. Special thanks to Henry Puliusz (our lead in sales), Michael Morales, J for us at every turn with all the politeness and all the answers when needed. Special thanks to Henry Puliusz (our lead in sales), Michael Morales, Jason Moore and, of course Eric Harrelson. Thank you so much for making the effort easy for us. More

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Buying a car from the Dean Team was the best part of 2020 for us! Great service, advice, and compassion! Thanks Jason, Eric, and Myles! for us! Great service, advice, and compassion! Thanks Jason, Eric, and Myles! More

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They make it easy Sam Goevert was super helpful. Due to COVID didn't have anyone to watch our kids, so we had to bring a 7 and 4 year old along with us for the test dr Sam Goevert was super helpful. Due to COVID didn't have anyone to watch our kids, so we had to bring a 7 and 4 year old along with us for the test drive. He helped us with the car seats and was super friendly. As far as the sales experience. NO pressure, no trying to pull you back into the dealership while you think it over. He gives you the info, answers questions and gives you time to come to a decision on your terms. Subaru seems to be this way in general. This is our third car from this dealership and having experienced other dealers in the past I don't seriously consider going anywhere else. We also get our cars serviced here, most honest service department I have ever encountered. They will tell you what you need and more importantly what you don't need and what can wait until next time. More

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Excellent sales/service. I have been happy with Dean Team, Ballwin since 2012 and have loved the Subaru. Quality+ for their business, service, and employees! Team, Ballwin since 2012 and have loved the Subaru. Quality+ for their business, service, and employees! More

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Pleasant informed zero pressureHenry demonstrated Pleasant informed zero pressure Henry demonstrated excellent product knowledge Everything was done in two hours I would recommend Dean Subaru and Pleasant informed zero pressure Henry demonstrated excellent product knowledge Everything was done in two hours I would recommend Dean Subaru and Henry to anyone interested in auto purchasing More

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Off to a GREAT Start; Best Service Experiecne Ever (!) I recently had the 30K service performed on my 2017 Subaru Legacy at Dean Team Subaru; this was my first visit to this dealership. I was promptly gre I recently had the 30K service performed on my 2017 Subaru Legacy at Dean Team Subaru; this was my first visit to this dealership. I was promptly greeted with a good morning & a smile by Annie, one of the Service Advisors; something which was lacking at two other Subaru dealerships I visited. Annie, and the mechanic who showed me my air filters needed changing, were courteous / friendly / respectful professionals; so I will not hesitate to have my car serviced at Dean Team Subaru again and will recommend to others. Would also like to mention the Service Department Manager Eric; whom, prior to my first visit, returned my call and politely answered questions. So if you don't "Feel the Love" at other Subaru service departments, I recommend you try the Dean Team! More

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14th Subaru Purchase This is the 14th time I have purchased a subaru from the Dean Team. Servie is always fantastic, they know my name, and are always willing to work with This is the 14th time I have purchased a subaru from the Dean Team. Servie is always fantastic, they know my name, and are always willing to work within my budget. They go out of their way to ensure my happiness with a purchase. I will only buy my cars from Dean Team. John Ostlund and Dustin Weshoff are always professional and easy to work with! More

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Eric treated my daughter like he would his own My daughter is attending school in St. Louis and we sent her off from Texas in a new 2019 Volkswagen Jetta. Recently, she had an issue that left her s My daughter is attending school in St. Louis and we sent her off from Texas in a new 2019 Volkswagen Jetta. Recently, she had an issue that left her stranded. When I called to explain my dilema as a "long-distance dad", Eric reassured both my daughter and I that he would take care of her. He was right, and I can't tell you how much I appreciate Eric and the extra time he took in making sure my daughter's car was repaired completely and quickly. Eric helped turn a stressful and potentially difficult situation into a "customer for life" experience. Thanks, Eric! More

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Warranty issues, Service manager stepped up, made it right! We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmissi We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmission went out. Thought this would be covered under warranty and took to a local shop. After the local mechanic, myself and husband made several calls back and forth to the Warranty company, found this was a situation that was not covered (as Subaru had an extended warranty on this car due to transmission issues but only up to 100,000). Warranty company said because Subaru had acknowledged issues they would not cover. Because of it being am "anomaly" and Eric's dedication to making things right, he was able to get this covered by Subaru. I know he spent several hours on the phone with our local dealer, the warranty company and Subaru of America to get his repair fixed. From the first time I talked to Eric he was confident, customer driven and dedicated to making this right. He kept me updated frequently throughout the process and has earned a life time customer because of this exemplary customer service. Thank- you Eric and the Dean Team! More

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